Fanatics

Got 2 hats. Charged 10 dollars more per hat than nfl shop. Flog there first. They over charging here for jo reason. Wish I would have purchased somewhere else now that I see they way over priced. I got screwed. Don't let this happen to you. Fanatics over charging 10 more dollars than most places. I rate them no stars.

BUY ANYWHERE ELSE!

Without exaggeration, my dealings with Fanatics have been the worst customer experience I have had with any company! They created an issue with an order that I tried placing, cancelled the order without telling me, and now refuse (or are just too inept) to fix it--I have never had the experience of begging to buy from a company, yet have them do nothing about fixing their own error. I will take the hint and take my business elsewhere...

I paid for 4 to 10 days expedited service I have not received my package yet. It's a total joke. I made several attempts to contact customer service It's just an endless loop on their automated service. I tried phoning them on their customer service number and I was put on hold for over a half hour before I gave up. This is currently the 36 day that I'm waiting for my package. I will never order from them again.

I ordered an item to be delivered to my business. The delivery service they used tried to deliver it when we were closed and only tried one time. They then sent the item back to Fanatics. Fanatics, rather than hold my item and possibly reship or even try to reach out as to why it was it returned, said the item is no longer available and i'm out of luck. Seriously?! I had one shot at this? I mean most delivery services have a pick up center if they are not able to deliver and they usually try at least twice. Needless to say this will be the last time I purchase anything from Fanatics.

We have spent thousands of dollars with Fanatics in the past, and were planning on continuing in the coming months - but based on the most recent order won't be returning customers.

Ordered customized jerseys and confirmed the shipping/arrival date with customer service representative when placing the order.

Received an email with an updated arrival date that was weeks passed the promised arrival. Contacted multiple customer service representatives - each time hearing the same response "sorry, must have been a new agent you spoke with, there's nothing we can do". When escalated the response was "we can offer a discount on your order if you decide to return."

Great customer service is a choice, and it's what promotes customer retention. Have a good attitude, offer alternatives, figure out a way to compensate the customer for their time and money.

Unacceptable.

I ordered several items from Fanatics one of which my wife really wanted for Christmas. After several weeks nothing came so I checked their site for a tracking number and when I checked it said returned by UPS for an incorrect address. Meanwhile my charge card was charged. I called to order online and they was out of both sizes. After this I was told my card would be refunded. They kept my money to order other supplies and I received nothing. Stay away!

Ordered one hat for my brother for Christmas, which I was going to wrap and send to him. Site said my order would arrive 12/10. Then they said shipping would be delayed 2-3 days due to heavy volume. Hat showed up 10 DAYS later. I went to return it and found out I will be charged $10 to return it... after spending $7 to have it shipped to me. Their fault becomes my problem. So I have spent $17 and received nothing. Fool me once...

You need to fix your website. When I ordered on Monday for next Day I expected to receive my jersey by Wednesday. Well, Wednesday is here and no jersey. Called CS and the lady argued with me over next day. It has special shipping and could take 3 business days. Then why did the website take my next day payment knowing It would not reach my home next day. Wow, you refunded my shipping. No jersey in time for the game on Thanksgiving. Very disappointed.

The website provided misleading information about the product. It describes the clothing item as "Men's Seattle Kraken Fanatics Branded Black Primary Logo Quarter-Zip Pullover Fleece Jacket". This item is a flimsy see-through 100% polyester shirt."

I purchased a custom shirt from NHLshop.com for a Christmas present for my Grandson. It came with a letter missing. Customer Service could not help because they said I left the letter out.
I wrote to the CEO and a wonderful woman named Chastity Sanchez said they are sending a new shirt. I was so sceptical about getting this resolved due to the other poor posts so I am pleased to say thank you Fanatics and post this very good rating!

For original order, items were shipped in different packages at different times - some arrived broken. Packing slip in one box was for some other person's order, so I had to call to get a return label and correct receipt. I ordered a few more items and same issues - all shipped separately, no receipt and no return label- just dropped in a mailing bag. Despite their "365 day return policy", am now finding out that some items were shipped from a different company and that company's 30 day return policy has expired. No customer service phone number to be found anywhere on their site - I had to Google it just to find out how to call them and get this mess straight. Both times I called they didn't recognize my order ID and had to look up my order some other way. Never again!

This is truly the WORST customer service department I have ever dealt with. Ordered a custom Baltimore Ravens jersey, after TWO wears and NO washes it's completely falling apart. Obviously the cheapest material they could find was used, and for 180$! ABSOLUTE JOKE. Will not refund, or exchange but they're happy to keep the money for a piece of trash jersey. Will absolutely never shop through them again, and would advise you to do the same. There is a reason they are at a 1.6 star rating, and even that is generous.

EDIT*****: The order number is 21-6057-9028, as written. This is ridiculous, just got off the phone with a customer service representative who refuses to do anything to set this issue right and stated when asked for a manager stated "No, our managers do not like to field these types of calls so no one can help you."

If you have a problem with your shipment and Paid with PayPal, don't expect a full refund. You'll end up paying for that expedited shipping you likely added even if you never receive your items. Won't ever make that mistake again to order from this company!

Ordered a pullover. Too small, even though I ordered my usual size. Tried to return. Suppose to get an email with return label. Nothing for a week now! Tried to chat with an representative., kept getting thrown back to "how to return page". Then tried calling and got cut off twice. (Said no information available on that order. I have the order number! Never again!