FanaticsReviews 3,945

I'm really concerned about my order! I ordered a Spurs cap, key ring, hoodie and a beach towel in early November so that i could receive my order before Christmas. The only thing that i have received is the key ring last week. I've contacted your Chat center because there is no other way to contact your customer services, and they can only tell me that they can't track the packages once it leaves your border. I'm in Australia and this was Christmas present for my son! I obviously wont be able to give this present to him :(

I have ordered from Football Fanatics for many years. Five years ago FF had excellent service and products, but now a significant decline. The communication was poor regarding arrival dates on the recent order I placed. Not the end of the world. A little later, I was considering buying a few of the College Football Playoff Shirts with the 4 teams on the back. I wanted to know 1) if there was one in dri-fit and 2) what was the cotton quality of the one by Football Fanatics. With the dri-fit and the cotton blend shirts that are really light, I don't want those heavy cheap cotton shirts anymore. I called FF. The line kept saying we are unusually busy and hung up. I then started a chat. The FF rep was nice but didn't know anything about the products. I had to look up numbers for her. She kept saying shirt was available in dri-fit. It wasn't and her instructions were erroneous. She took my contact information to have someone from FF get back with me. No one has. But I sure get spam from them at an alarming rate. I look on-line and see dozens of reviews with similar experiences. My conclusion is a company in decline.

I ordered four items on December 4th. Three items stated "ready to ship" the 4th item said special event ship by Dec15th. Cool plenty of time before Christmas right? WRONG! So far, I've received an email telling one item was delayed then 10 minutes later received another email telling me the item is no longer available and I was refunded. Disappointing but I have time to replace the item. I kept waiting for my other 3 items to ship. Nothing. I did an online Chat and was told my order was located and they will upgrade me to Express shipping for free. I receive the email and a day later a package is delivered. To my surprise, only 2 items are in the package. I do another online chat yesterday and was told the last item was located and will be shipped overnight. I will again receive an email when its shipped. Guess what no email no package. Terrible. I've spent so much time dealing with this ONE order and only getting half the items and now 6 days before Christmas I'm left scrambling to replace the gift items. This company has no problem filling my inbox with emails and promotions when they should be spending the time actually fulfilling the orders already paid for. Cant wait to try to get my $$ back for the last item in the order. Obviously its not coming!

Ordered on December 13th... paid for 2 day shipping... tracking says will be here December 26th... what a joke... custom service and corporate just give redundant responses. Corporate wanted me to purchase another item after explaining it can't get a refund or credit for the item I already paid for until late it arrives... I return it... then wait 10 days for them to check the item and then 2 to 7 days for it to be posted to my bank! I called my bank and filed a dispute... that took 5 minutes

I placed an order on Dec. 7th. Received an email that my order would ship no later than Dec. 13th, Well, it is now Dec. 18th and no word on my order as to when it will ship. I have called three times and each time I get the run around. This was a Christmas gift. Sure wish I had read the reviews before I ordered from this company. I cannot even give this company one star! Terrible way to run a business! This was a gift for my grandson and I am sick over this treatment.

Terrible customer service. I placed an order with them for Christmas presents. My tracking information stated ready to ship. I assumed it shipped. I checked my tracking earlier this week and it states it will arrive December 16 end of day. When no package arrived on the 15th, I check my tracking again and it states my custom order will arrive on the 22nd but now now hoodie won't arrive until after christmas. I contact customer service. He didn't answer my questions, and wouldn't tell me why my items were arriving so late. He didn't resolve anything. All he did was send me my tracking information, and then asked how can he help me, when i asked why wwre my items shipped so late, and arriving after christmas, he waited a few minutes and disconncted the chat. Needless to say I am Never purchasing anything from them again.
I'm very disappointed.

I contacted their chat representatives 3 times and each time was terrible. My biggest concern is that I ordered items that said, "Ready to Ship" (or something similar) thinking that'd mean it would get shipped out quickly and in time for Christmas. However after speaking to a chat representative today I find out that the date my items will get shipped out will be delayed and arrive after Christmas.
I should not have had to find that information out through contacting them, they should have sent out a notification stating that there might be order delays, even if you ordered within the "Get it before/by Christmas" Window.
Also, they don't provide proper status updates on your order, which is why I continue to contact their chat representative. I was hoping to make adjustments to my order since one chat representative said no status means it hasn't been shipped but, the one I spoke to today said it's too far in the delivery process to change despite, the order not even been shipped out yet.
The chat representatives don't try to help you and all they seem to be able to do is apologize for the inconvenience which does absolutely nothing other than provide lip service.

Spent 32 minutes on the phone attempting to place an order with a fanatics gift card code. Rep I spoke with couldn't get the gift card code entered in the correct area. When he finally did, he couldn't confirm my email or mailing address that the order would be shipped to. Requested to speak to a "supervisor", after waiting on hold for 5 minutes, supposed supervisor couldn't get the order completed b/c their system was slow and apparently crashing. I told the "supervisor" to call me back when their system was operational and I'd consider placing my order again. In the meantime, i am stuck with a gift card that I have zero confidence in the ability to use! Disappointed to see the least!

Our order was placed on 11/29. We never recieved a order confirmation email or an email notifying us that the order had shipped. The only way we found out it had shipped on 11/30 is because we looked the order number up ourself. Next, the company nevers entered a house number into the system when shipped... only our street, therefore our package was declined by the post office and sent back! Fanatics is unwilling to help in any way and all they day is there is nothing they can do. They say both items we ordered are now out of stock and it will take 3-4 weeks to get the original order back, re entered into the system and sent back out. This company and their customer service is garbage and will never use them again!

I had ordered several items for my husband for christmas but the way this is going, I'm not sure I'll get this by christmas! I did get a package delivered from fanatics but to my disappointment, it was someone else's order that was supposed to be shipped to South or North Carolina. So I contacted customer service and explained what had happen and he apologized. I figured this things can happen and the customer service representative seemed friendly. So I sent off the wrong package and to my surprise they processed my order quickly and I received an email saying that it was shipped out on the 6th of December. I was even more surprised when I received notification at work that my package was delivered the day after it was shipped. Well, there was no package when i got home. I. know it didn't get stolen because we have been receiving packages all week long and they were all left in front of my door. I just don't think it got delivered to my house! Contacted customer service again but this one wasn't as friendly or helpful. Now I have to wait 3-5 days to hear back from them; by then it will be possibly December 15 and I am very worried that it will not get here by christmas. At this point I am just very disappointed with this company!

Ordered an item Nov. 27th. Said it was being prepared for shipment and I would receive it Dec. 6th. Credit card was charged. Email on Dec. 7th was ignored.! St phone call on Dec. 8th said my order was cancelled. Upon further questioning, I was told they never even had my item in stock. It took them 12 days to figure that out! They couldn't contact me to tell me. They say my credit card charge was returned on the 8th and takes a few days, so we will see. Never again! Stay away! And when they want to help, it is only to say they apologize.
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