From the business
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,945 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 147th among Jersey sites.
I ordered a shirt on 12/13 it said it will arrive by 12/23. No updates sent but took my payment immediately & with no problems. Shipping label was created 7 days later now it says my package won't arrive till 12/28. It sat in Jacksonville, Fl with them for a whole week. Now my Christmas gift won't even be here for Christmas. FANATICS IS A JOKE! DON'T WASTE YOUR MONEY ON THEM!
Fter placing my order 5 weeks ago I had:
1 x custom shirt refunded as it was out of stock but was marked as a returned shirt.
1 x Stephen Curry Singlet - MIA
1 x long sleeve back Golden State Warriors shirt that is poor quality.
Being located in Australia I have order this expecting it to take less that the 5 weeks (being max time allowed). I have tried to use the live chat and that is a complete load of BS as it keeps saying it is offline. I have resorted to using DM on Facebook messenger and finally glimmer of hope I got a response and it asked for the order number which had already been stated in my previous message. I am now left without a present, a shirt I dont want and about to resort to desputing my credit card charge. Would never buy from this company again!
Hi Elizabeth. We are very sorry for the issues you have had with the order placed. We would like to discuss this further with you and provide a resolution to this. Please send us a message and we will respond as quickly as we can. Thank you, Chastity
I ordered a Christmas gift on Dec 6th, and was told it would arrive the following week. After 2 weeks with no communication from the company, I phoned. They told me my item was now considered lost (but they didn't care to communicate that to me!). They said they could re-ship the item... but it was now out of stock. So I placed another order for another item, I got an email saying it was processed and shipped and was told it would still arrive before xmas. On the Friday before xmas, still nothing. So I called and the item still hadn't left (not sure why I got an email saying it was shipped?). I am fed up with this service.
I spoke with Kayla over the phone, and her managers Robin and Darwin were not helpful at all at resolving this issue. $10 off doesn't fix the problem. Now a little boy won't have a gift to open on xmas.
We are very for sorry for the interaction your experienced with customer service Nadia. Upon review of your order, due the package shipping to Canada, we were unable to have the new purchase delivered before Christmas. At this time, the package is still in transit and should be delivered no later than January 2nd. We have processed an additional refund for the inconvenience, please allow 2-7 business days for the credit to reflect. Thank you, Chastity
Ordered a university of Toledo 2017 MAC championship shirt for my dads Christmas present on dec 12. He was really happy they won and I was excited to give him this gift on Christmas. They charged me that day and order confirmation says it is in stock and will ship by December 18 at the latest. 2 days before Christmas I get an email from PayPal saying my payment to fanatics was refunded with no explanation. I called fanatics and they told me the shirt was not in stock when I ordered it December 12 and they were hoping to get more. They didnt and just cancelled my order without telling me. After being on hold for a 1/2 hour, the manager was completely unhelpful and didnt seem to think there was a problem with this. I had to pay $17 overnight shipping to buy it elsewhere. I asked her to reimburse me this fee and she declined. She said all they could do was refund my money; nothing else. I will never purchase from this company again.
Hi Minden. We are terribly sorry for the experience you have had in placing an order. We understand how frustrating it was for the item to be out of stock and cancelled. We can confirm the refund was processed and we have now processed an additional refund that should reflect with 2-7 business days. We hope this helps. Thank you, Chastity
This site uses a shipping service called Lasership. They are a scam company. They steal people's packages and mark them as delivered. Then when you call, they tell you that you have to call the place you ordered it from to get a refund. Fanatics will then try to get you to take a replacement that they ship with THE SAME COMPANY THAT STOLE THE FIRST ORDER. I think Fanatics is a legit website, but they use a scam shipping service so it doesn't matter how good of a company they are.
So frustrating. I choose to order from here because it was guaranteed by Christmas (and yes the product I choose was listed as eligible to arrive by xmas). I contacted their live chat on Wednesday and was told that it was being shipped out that day and would arrive by 12/23 - GREAT. Except for the fact that its actually not going to arrive until mid/late next week according to the tracking. And now no live chat available... what the heck. Worst customer service ever.
Hello Ariel. We apologize for the troubles this has caused you. The item purchased is one that is shipped directly from the manufacturer and unfortunately, it was not eligible for the promotion listed on the site. However, we have processed a refund and the item does not need to be returned. We ask that you allow 2-7 business days for the credit to reflect. Thank you, Chastity
Ive purchased here multiple times and its always the same. This is the third time my order wont arrive on time. Even though I paid for expedited shipping to ensure it would arrive before Christmas.
Now its scheduled to arrive after.
Total waste of my time. And all they can say is we apologize for the inconvenience, but we can issue a refund for the additional shipping cost
Worthless! Thats not the point! I paid extra to ensure it would arrive at a set date!
Last time I ever purchase from them.
Ive learned my lesson. Dont shop here unless you like disappointment!
Id give them 0 stars if it were an option.
Hello Joel, thank you for your feedback. We are so sorry that we failed to meet your expectations! We see that the package was shipped with a slower shipping method, and we assure you that this was not intentional. We are truly sorry. As a courtesy we have refunded your shipping costs as well as a percentage of the remaining value of the item back to your original method of payment. We understand this won't do anything to get the item to you sooner, but we are hopeful it will ease the frustration of this issue a little. Please let us know if there is anything else we can do to assist you and we would be happy to help. We value your business and hope you will give us another opportunity in the future. Sincerely, Sarah
Ordered a hoodie after looking at the size chart and it ended up being WAY to small (beware with sizes) so I returned it within the next couple days and ordered the exact same one just a lot bigger and more expensive since I had to pay EVEN MORE for shipping that way I could get it in time for the game I was going to. I finally got the refund confirmation and its $20 less than what I paid. Even less than the hoodie itself! I will never shop with them again!
Hello Breana, thank you for your feedback. On review of your purchase we see that the full value of the merchandise + taxes was refunded when the return was processed - minus the $5.50 fee for using our prepaid return label. We do see that you paid $13.99 for expedited shipping at the time of the initial purchase. Please be aware that the shipping costs paid at the time of purchase were only intended to cover the cost of getting the item to you and would not be included in any refunds due for a return. We are sorry for any confusion about this. As a one-time courtesy we have refunded the cost of our prepaid return label ($5.50). Please keep in mind that use of this label is not required, and you are welcome to send merchandise back using your own shipping method in the future if needed. Please let us know if there is anything else we can assist you with and we would be happy to help! Sincerely, Sarah
Its well past the expected delivery date.
My order numbers are 21-4795-3909 and 107-3784-6787. Where are they?
Hello Joseph! Thank you for your feedback. On review of your order we see that your packages are shipping to Australia. Unfortunately, with the shipping service selected - tracking information is only available until the package crossed the international hub. Final delivery will be done by your local post office. Please check in with them to see if they have your items held for pick up. If you still are unable to recover your package, please let us know and it would be our pleasure to work with you to resolve this issue! Sincerely, Sarah
Order #: 21-4833-5886
Ordered on 12/5 up to 10 days to process, free shipping (3-9) days. Guaranteed by Christmas but why worry? May process plus max ship would be 24th. Worst case right?
Label created on 19th shipped on 20th. Arrival date 27th. Christmas ruined. I called and was told "oh you chose the free shipping option" sorry. I see all these people being told the same lies, and the fix? They could have shipped all items via 3 day or 2 day shipping. Made tons of people happy. But no. Cheap company saved a few bucks and who cares if consumers get screwed.
Very unhappy
Hello Rick, thank you for your feedback. On review of your order, we do see that the item you purchased did require additional time for shipment - as advertised. We are so sorry that you felt you have been lied to. We understand how upsetting this is, especially during the Holidays. Please note that FedEx is working hard to get all packages delivered by Christmas, and it is still possible you might get your package in time - despite the information on the tracking portal. This information is subject to change until Final Delivery occurs. We do hope it arrives in time. As a courtesy we have issued a refund of 15% of your order total back to the original method of payment. You received free shipping on this order, so there were no shipping costs to return. Please let us know if there is anything else we can assist you with and we would be happy to help. Sincerely, Sarah
Horrible company to do business with. Stay away. Poor customer service, poor tracking methods, items received damaged, and some items not received at all. No answers, just attitude.
Stacey, we are terribly sorry to hear about your less than satisfactory experience with Fanatics. Upon reviewing the order number you provided we only see an order for a gift card. How may I help you today?
I ordered a gift for Christmas in plenty of time to have it by the 20th of December as they promised when I checked their bogus laser ship company track it was to be delivered on the 19th of December then when it didn't arrive I checked again and the laser ship site says parcel not recieved by sender on the 19th. What a scam. It went to the wrong laser ship facility which why would that matter except fanatics came blame the shipping company for their error so you cant have it for free as their website states Free if not delivered by Dec 25 lol not happening. Do not buy anything and have faith that it will be there by Christmas cause it won't. According to laser ship my package has to ship to another laser ship just to be delivered. I will be carrying my complaint to the BBB and proper state agencies. Reviews of the company are accurate. No gift for Christmas for my family member. Do not buy anything from these people.
Steph
Hello Steph, that information is incorrect. Your order will arrive on time. That email stating the package arrived at the wrong facility is incorrect. Your order will arrive no later than Saturday December 23,2017. Sincerely, Brandon.
Never received order of items that were Christmas gifts. No customer service checking in to see if I received or liked my order. Requested refund for items that never shipped. Don't shop with fanatics.com
Hello Melissa. We apologize for the inconvenience. Upon reviewing we see your order was lost in transit. We also see you checked out as a guest is the reason you did not receive any updates about this order. I have processed a refund to the original form of payment. Please allow 2-7 business days for refund to post depending on financial institution. Sincerely, Brandon.
I place an order for 2 Kamara jerseys for my nephews and told the ENTIRE family not to get them. I found out today, December 20th that they cancelled my order - 9 days later with no resolution AND I have to wait to get my $ refunded too? REALLY? I will NEVER place another order with this company who is so disorganized and simply said' Oh, there were 6,000 other customers with their orders cancelled'. Oh well - out of luck. NEVER AGAIN FANATICS is the LAST company I will ever consider.
Hello Donna, we are terribly sorry for the inconvenience. We have passed your experience along to the appropriate department and it is being looked into. There have been multiple items that are now out of stock and our warehouse were unable to fulfill the orders. We are truly sorry. If you would like to place a new order we would be more than happy to upgrade the shipping time frame for you. Since you have already received a refund, we wanted to reach out to you and apologize immensely for the troubles you have encountered. Please feel free to reach out to us if we can help you further in anyway. Thanks, Dariana B.
I returned a hat that was the wrong size and wanted to exchange for the smaller size which was not available... then received 60% of the original cost... Buy elsewhere
Hello Greg, we are terribly sorry to hear about your negative experience! We would love to have the chance to make this right. We do not offer exchanges. We would like to make sure that your full refund was processed for the item so that you can reorder if you would like. Please send us a private message including your order number or email address. Again, we apologize and hope to hear from you soon. Thanks, Dariana B.
I have ordered from them and once I received the item, I Returned it.
It looked damaged. Once they received the hat back theY sent me an email saying they have donated my hat to charity but I won't be refunded.?
I paid for a hat and they sent it damaged but donated it?
In all my years of business, I never heard of anything like this in my life.
Order # 193-2789-9132
These hats where damaged:
Men's New Era Philadelphia Eagles Storm Gray League Basic Low Profile 59FIFTY Structured Hat
Quantity: 1
Product #: *******
Men's Top of the World Green Miami Hurricanes Basic Structured Adjustable Hat
Quantity: 1
Product #: *******
Also, I haven't heard anything about my return on 193-2810-6958
This hat didn't fit
Philadelphia Eagles New Era Omaha Low Profile 59FIFTY Structured Hat - Classic Black
Product #: *******
Hello Sol, we are terribly sorry to hear about your negative experience! We would love to have the chance to make this right.We apologize for the inconvenience of the item being donated. Please send us a private message verifying which hat was returned and we would gladly process your refund for you. We appreciate you reaching out to us and look forward to speaking with you soon! Thanks, Dariana B.
Marie took care of my issue very promptly and with great efficiency! She assured me I would have the replacement item before Christmas as requested! I currently have a tracking # and am expecting it 12/22. Thanks so much, Marie! Youre awesome!
Hello Susan. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Brandon.
I had a problem with an order I had placed with Fanatics. I was very disappointed that I could not find a phone number to contact them regarding my issue. I tried an online chat but it was unsuccesful also. Then I was contacted via email by a lady named Marie Wall. She went out of her way to inusre that I received my order. It is due to Marie that I went from a very disatisfied customer to a happy customer.
Hello John. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Dariana B.
I ordered 4 items on December 6th all which were in stock. I received an email on the 9th saying there is a delay with my shipment! I don't know why that should be if my items were in stock. I received a notification on the 11th, saying my items have been shipped. Needless to say as of today the 20th I still have not received my items. I tracked it over the weekend and it is saying it will be shipped the 26th. I continue to track it and it has not changed. I called them, the customer service person was not at all helpful. They told me to call FedEx which told me it is on schedule to ship by the 26th. I will be returning these items, because I had to buy them again elsewhere to have them for Christmas. And the best part they are advertising that if you place an order with them it is guaranteed by the 23rd. I will be calling them again.
I ordered gifts for my 3 grandsons on 12/12 - guaranteed delivery by 12/23. Today received notice that the items for 2 grandsons had shipped - nothing about the other one. I called and spoke to Katy - most unhelpful. She said I had been refunded yesterday because the shipment had not come in. She said the customer service person I spoke with last night ( making another order) was supposed to have informed me. She was unable or unwilling to assist in correcting this by sending something else expedited. I asked to speak to a manager and none was available so she asked me to call back. I said no, I will stay on the line. She still would do nothing to help and then after a few minutes tried to reach a manager again to no avail. I then hung up and drove to Hibbet's Sports and was able to find a better deal and ship it via priority mail. Tonight I checked the tracking of the remaining two grandson's gift and found that it had been incorrectly sent to the wrong shipping center so now it should arrive the day after Christmas. How to explain that to a 4 and year old. I had never used Fanatics before and will absolutely never use it again. The worst.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Erica, we are so sorry for the trouble this has caused you. Upon review of your purchase, the item was customized and had a 3 business day processing timeframe. The free shipping applied at checkout with the promotional code applied the standard 3-7 business day shipping. For the inconvenience, we have processed a refund and we ask that you allow 2-7 business days for that credit to reflect. Thank you, Chastity