FamilyGoKarts

The ordering process is kind of a hassle. It seems odd that I have to call in and confirm an online order and it was a hassle to get ahold of the only person doing this. The shipping was fast. I confirmed the order on Monday and took delivery on Friday morning. The ATV itself is decent. Assembly took about 1.5 hours which is what I expected. The seat had a small tear in it on the bottom side from shipping which isn't a huge deal. I went through and double checked all the steering and suspension parts to be sure that they were tight so my kids wouldn't have any accidents. I let them ride it for an hour the first day we had it and the next morning when I went to get it out for them I found several bolts and screws missing. The bolt that holds the foot brake on had worked it's way out and the rear brake didn't work (this bolt required removing a brake under the floorboard to install). One of the bolts for a cover on the side of the engine was missing and the other one was barely holding, one of the pan head screws holding the body panels together was missing and the rest were loose, and all 4 engine mounting bolts were loose. I understand that sometimes things get overlooked but I should not have to check the torque of every single fastener on the machine especially when it requires removing parts that come preassembled. After I got all of the issues corrected the ATV seems to be pretty decent and my kids like it but for all the hassle I wish that I would have spent a little more and purchased a used brand name machine.

Final message sent to BBB and DATCP of Wisconsin

Regarding request #*******
Message sent to BBB and DATCP on 7/4

Regarding complaint: ID ******* filed 6/17.

For a resolution to this complaint I either asked to receive my purchase price or work with the dealer in a PROMPT MANNER. I defined prompt manner to be: respond to an email or question I had regarding this incident within one to three days. After BBB contacted Family Go Karts I heard from them the next day. I promptly responded on 6/27. It is now 7/4 I have heard nothing. This incident is far from over. Since there is only $1600 involved there is not much use seeing a lawyer and fighting with them. I will now fix the motorscooter myself, order the parts myself and do whatever I can on social media to discredit this company and expose them for the creepy, Unresponsive, nogoods that they are. This is the worst customer service I have even seen and I will do my best to make sure others know this.

We ordered 2 ATV's for our sons birthdays. To start, shipping was a nightmare but it wasn't 100% their fault. However, once ATV's were received & finished putting together we noticed nuts, bolts, washer etc... was missing for one of the back tires making it inoperable for my 5 yr old to ride. I called company who refused to discuss anything over the phone & said I had to fill out a request form before anything was done. Then I noticed we did not get the oil, lube & filters for either of our items. Called comp again & was told to fill out request form. Today I found an extra charge of $139 on my account from the comp. Called again, guess what? I was told to "fill out a request form". I very nicely told Andrea that this was the 3rd form in 2 wks & NOBODY has resolved anything. Andrea was defensive from the moment she answered the phone. She did find that the oil & items were sent to an address other than where the ATV's were sent & that if I wanted to get them I would have to "figure it out my self as it's not her problem". Verbatim. I finally asked why she was being so rude to me as I was the one missing items & money but I was not being rude & she, verbatim stated "I am talking to you like I talk to my ex husband, I do it because I can." So here I am, missing parts for the ATV, no oil, filters, lube & $139 missing from my checking account. If I could send this $2000 ATV back I would! Stay away from this company.

Every time I've read a bad review, purchasing online, I take it with a grain of salt. I mean this genuinely because I am physically dependent to shopping online. Lacking ability to travel, I'd ordered a family gift online, buying Youth atv, and side by side utv. It was an ignorant and compulsive decision I made, and fully regret. I did as instructions requires, taking pictures upon arrival to note any damage. There was extensive damage to the top of the box, with a severed wire clearly. As per instructions, I signed for it, took pictures, and opened a repair claim, immediately. Sometimes they're friendly on the phone, sometimes completely not, depending which "family member" answers, I guess. Regardless, it's been 3 weeks, 8 calls to them later, giving the benefit of doubt, maybe they're busy. Unfortunately, they say every time, "we're sorry, somebody will contact you tonight or tomorrow". This woman's name is ALLY btw. No. Still never received a call, asked and requested to return, everything, anything----- no responses--100%. This is my fault for not having read reviews before purchasing. This was meant to be a great thing for my family though, for Christmas, not grief and hardship. I don't feel good saying negative of anyone, so I won't. I will ask that you reconsider purchasing from this company, if you don't already have someone (required-- arrives disassembled) to do the fix-its themselves. Worst part though, is reporting damage, you're instructed to completely remove all packaging, to report ALL possible damage. Turns out, in the fine lines, they accept no responsibility or returns unless in original shipment packaging.
I was naive, duped, and my savings of $******* for a final Christmas gift for my kiddos, is a grand disappointment, but another lesson learned (never too old for that). Thank goodness that love is all that truly matters though.
Best of wishes to anybody out there--- we're all united through care and love-- MERRY HOLIDAYS

The company really acts as though they want your business, however once they make the sale you can forget about all the friendly nonsense. From the moment I took possesion of the 4 wheeler there were issues. Started with damaged box in which I took pictures, then mutiple scratches/gouges. They claimed it was normal to expect such damage. Not when I pay $1400 for something it isn't! Then there is the engine burning oil that they make you jump through hoops to do anything about. They carburator is absolute crap(which was to be expected) but its damn near impossible to get it tuned properly(it either idles too high or not at all). I can't get the front brakes to work correctly, I have run out of adjustment. To make a long story short, if you aren't close to them and you have problems, you are SOL. It's a chinese 4 wheeler and I was fully aware that there may be problems but my sons birthday was coming up soon and I took a chance because they were darn near the only ones with one in stock. I got burned... lesson learned. BTW, I am an auto mechanic of over 35 years, I know my way around engines and such. The point is, they should stand behind their products but they won't without an enormus hassle, if at all! Poor company to deal with... period.

Bought two apollo 125CC atvs, first of all shipping was months and was told a given time and they didnt come i ended up having to contact SALA there shipper myself and plan and demand a date. After getting the atvs, we put them together and my sons got to ride one of them ONE time and the bike lost all power had massive crank case pressure and apparently blew the head gasket... brand new one ride i was not expecting this. Now trying to get ahold of them you get a run around JEFF who i delt with never answers emails dayssss later. Then they say they have to contact supplier and here i am 4 weeks later still with a broken bike. Now took the other one i had out for round two and what would you know this one is WORSE then the first one not only left us stranded in the woods but about caught on fire from the heat this thing was putting off. More crankcase just blowing oil out of the breather, and clacking noise suspected another head gasket. Neither bike will start and my two sons are beyond upset. I will never reccomend them to anyone this has been a shi*** show! I am a business owner and would never leave a customer feeling the way i am feeling. Family go karts is a piece of work thats for sure

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FamilyGoKarts, 316 Broadway c, Browns Valley, MN *******

Jennifer Cushman
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Worst product and service I have ever had. Paid a little over $1500 for a gokart for my kids. Ordered green and received red. Paid for it to be assembled, it was mostly assembled. My brother-in-law spent a day assembling. Then him and I spent 2 days trying to get it to start. Spent countless hours on the phone with customer service and hours and hours online watching how to videos. Even changed the spark plug with the one they set with the maitence kit I ordered and paid for... funny thing it was the wrong size plug. I had to buy a new one. I even had a registered mechanic stop buy and look at that piece of junk and he couldn't figure out what the deal was. Entered a trouble ticket, took several days for a response. Finally got someone who would at least talk to me and not send me to the videos or trouble shooting at the website. Determined on the phone with him it was not a functioning gokart. Set up to ship it back and get a full refund... that was in May. Only have received a refund of $900. At one point we were told family go karts never received the go kart even though we had the freight info and confirmation. I have filed with paypal and spoken directly to family go karts and still have not received a full refund. I am filing another appeal with paypal, I have contacted the BBB and spoken to my attorney. We plan in filing a claim in small claims court if resolution... full refund is not sent.