FamilyGoKarts

I received a damage product and the company said everything would be okay... and later they did nothing to help us because I didn't write damage on the receipt. But the driver wouldn't let me write on the receipt so I immediately called the company. They said don't worry everything would be taken care of... but then they didn't want to deal with us. They blamed us for not notating damages on delivery receipt, but the major damages were inside and "concealed." Once opened, we reported everything but they said we were pretty much out of luck for these hidden damages (cut, crimped wiring), broken front rack attachment, and scratches all over.

To top things off, when we did finally reach them they said we were being rude and arrogant and all we were doing was trying to get answers from them. I would NEVER order from them.

I understand things happen, but a company needs to communicate, be on your side, and not call you rude or arrogant when you are upset. They literally said we were "wasting their time." We can't even start the atv because the starter unit wiring is completely cut. They said to go to the hardware store and buy a connector?!?! Really? Unbelievable

As a Racecar builder and Racer this company is the best at following the same guidelines in business as the big Motor Sports companies.
Facts are;
1 - Our Order was entered by a very knowledgeable representative. "Knowing" goes a long ways with a buyer/customer.
2 - Payment was processed timely and accurately.
4- A shipping company I know that provides great service was selected by this seller. I know these things from prior business with my Racecar builds. Big plus, great shipper!
5 - All information needed to Track Shipment and the contact information for your local yard receiving your shipment was provided in a no nonsense way. Perfect for people who aren't familiar with the shipping process will have no problem navigating the appointment process. Once again something I've done before with other builds but it was fantastic to see this practice with our shipment of our Cart. Great job!
6- Consist practice. Each time I interact with this seller I received great friendly service and that huge. It's nice to be treated as a value after the money has passed hands.

I highly recommend this company based on my personal experience. The industry of selling Carts or Outdoor Power equipment can be problematic but this Company Can and Will do you Right.
Thank you, Robert

Got the order to find out they charged me extra for the free shipping.
Uopn ooening the box, item was damaged and shifted due to lack of care securing product, product had loose as well as stripped bolts, when contacting them first lady(used loosely) was very rude, second lady made promises of shipping stripped bolts for me to replace and over 2 months later still nothing from them, no contact back...

That talk a good talk, well one of them does, but have no care what so ever for the consumers valid issues. Even wasted to charge me $200 for restocking and said I had to pay for shipping back even though it was damaged, again, from the manufacturer as well as the shipping damage...

I had to go purchase the damaged/stripped bolts and straighten out the bent frame and mounting brackets myself...

STAY AWAY FROM THEIR PRODUCTS AND BY AN ACTUAL GAS POWERED MINI QUAD FROM AN ACTUAL LOCAL MOTORCYCLE DEALER...

We bought a 4 wheeler in September 2020 for our sons Christmas gift. The person we talked to said with Covid 6-8 weeks for delivery. Well 8 weeks rolled around and no contact what so ever. So we began the tiring, dreaded attempt to contact someone. There is no direct line you can actually talk to someone that works for the company. You have to submit a inquiry online and then supposedly someone will get back to you. Well weeks and weeks went by and no one would get back to us. We finally were given a update after 12 weeks of ordering that said Covid is causing more delays. The middle of November got here And still no contact with an actual person, I found a 1800 number online and called it thinking it was a number to a person who works there. Definitely not! Just someone who works out of there Home that has no information about the family go carts company and just tells you the only way to communicate was to submit an inquiry online. I bet I submitted 50 Inquiries online begging someone to call us. Never happened! The fourwheeler finally arrived on a December 20th! Sadly not even a month of having it we needed a part only they could get. We ordered the part first part of February and were told 2 weeks for delivery(yeah right)! Here it is almost the end of March and still no part. We have heard the people in warehouse have had funerals to go to and a winter storm in Texas has caused delays. They seem to have an excuse or maybe lie for their Christian company not being able to run a business properly. DO NOT ORDER from
This company, save yourself the torture!

So this is my second purchase from FamilyGoKarts. I absolutely love the products they sell. So I ordered a unit for my 4 year old daughter. Of course when they called to confirm my order I went ahead and purchased their incredibly expensive oil and chain lube for $69.99. This way when the unit arrived I could finish the assembly, change the oil and she could ride. When the unit arrived their was no oil or chain lube so I called customer service. This very rude and obnoxious lady said "sir you can put any 10W-40 synthetic motor oil in the unit! Of course I was very angry with that pathetic answer. She also said my oil package would ship out next week. A week after I received my unit. My voice was load as would any normal parents be. She hung up on me! Of course I called back and gave her a piece of my mind. If you purchase a unit with an oil changing kit why would it not ship with the unit? Then tell me to go buy oil? As much as I like the two units I purchased I will never purchase another unit from this company. I will not recommend this company or its product to anyone. In the future should I find the need to purchase another unit I will be happy to pay another dealer double that has great customer service then to have to deal with the pathetic customer service I experienced today! One VERY UNHAPPY CONSUMER!

I purchased the apollo commander 125cc 4wheeler for my daughter for Christmas 2019. I've had issues with the battery right from the get go, then start having issues with the starter 6 months later. These people are difficult to get ahold of. They don't return your calls. They want to do everything through an email. In order to report any issues, they say you have to make a complaint to china, and wait to see how they're going to handle it. To me, this is bunch of crap. Dont you think they would want to help you a bit more to make sure their customer is satisfied? You'd think so. Now i have to wait on china?! I can tell you one thing that is for sure, I WILL NEVER PURCHASE ANOTHER PRODUCT FROM THIS PLACE AGAIN!

I've experienced the same issues as in other reviews about this company, rude staff, additional shipping charges after purchase. Beware of the warranty scam. I purchased a Trailmaster TM 29 dirt bike for my grandson as a Christmas gift 12/25/2022. Also purchased the extended warranty or as they call it Service Package Premium for $79.99. Now I understand that these dirt bikes aren't as high quality as the big-name brands, so when a bolt broke no problem trip to the hardware store and replace with a grade 8 bolt, Kick stand spring brakes trip to the hardware store and replace with a heavier spring, nuts & bolts fall off trip to hardware store get replacements. But when the exhaust pipe broke completely off where it connects to the engine and the kick start lever won't open up, I called FamilyGoKarts for warranty replacements. Durning back and forth emails with Jeff (the support guy) I sent photos of the broken bolt and kick stand spring. After 2 weeks of what appears to be stalling from FamilyGoKarts I received an email on Friday afternoon stating none these parts would be covered warranty, and all had broken due to the way the bike was being ridden. Not really sure what they mean by this, the bike had only been in service for 2 months, ridden off road only in my yard and around the neighborhood on paved roads. I called trying to speak to Jeff, but apparently you can't get past the very rude lady that answers the phone to speak to anyone. While speaking to this lady she informed me that they do not cover the warranty, the manufacturer is who covers the warranty and who I should contact. I understand this but as a dealer wouldn't you be handling the warranty? And why are you selling me an extended warranty to 12 months? She would not give me a way to contact the manufacturer. To sum it up, you buy a new product from FamilyGoKarts with a 6-month warranty, buy the extended warranty to 12 months but you have no warranty at all and if you ride it you're riding it wrong. This is a very shady company to deal with. If I could have left negative stars, I'd give them a negative 5-star rating.

I purchased a Tao tao 125d from family go Carts after researching a few different sellers. I was worried about support after i purchased the quad as these Chinese quads don't have the best reputation. After speaking to a salesman, they assured me that their customer support was A+ and if i had any issues, they would quickly assist me in fixing any issues i had. COMPLETE LIE. After i did get the quad up and running, i had a handful of problems. Headlight electrical harness was broken, rear axle was bent/warped, transmission was making a terrible clanking sound, tire wont hold air, and battery cracked and started leaking acid. I took videos of the bent axle and the clanking transmission, and sent them to costumer service, and they responded (3 weeks later)that they want a picture of the light harness, which i sent. They asked if the trans was in gear when it made the clanking sound, and you can clearly see in the video that is was. That was 3 weeks ago. I have emailed them back multiple times, with no response. I have called the Family Go Cart phone number, they take my service number down, and say that customer service will call, and they don't. So i basically have a $800 quad with a bad trans and a warped axle. Maybe if i give them a poor review i'd get some service. I'd find someone else to buy from.