FamilyGoKarts

When you're making the purchase they don't inform you that you will not be riding your scooter at best case scenario two months after you pay them... Rude liars

Do not buy from this company! They sold me a 4 wheeler and we went back and forth with them for 2 months. No one would call us back when we asked, they would only email. The older woman who answered the phone was awful, just so rude and disrespectful. She hung up on me when I asked for the owner to call me. They string you along and then tell you it's the charger. They sent us a new charger after 2 months of conversations by email. It still didn't work. We paid $588 for my daughters gift. I feel so bad this 4 wheeler goes 6 mph when it said 18 mph. She could walk faster! They also told me it didn't have reverse but it did. They don't know their products, they said there was a misprint online, that it comes from China and sometimes they have issues with the products. This was such a waste of time and money! Do not buy from this company! I wish I saw these reviews before I purchased this! We even gave them a chance to make it right, we were very patient and kind and they took advantage of us!

I purchased a $2000 trailmaster Mid XRX. Initial communication was difficult, but I believed the whole "COVID constraints" bit. Got my questions answered and placed the order. The Kart came in and I assembled it with usual difficulty, but nothing unbearable. During assembly, I found 3 of the seatbelt buckles inop and would not secure to the 5 point harness. Basically neither seatbelt assembly will restrain the riders. Secondly, the manufacturer used the wrong paint for the gas tank. After filling the tank with non-ethynol gas, the black paint shrunk, curled and fell into the gas tank.

I contacted Family Go Karts via phone and email to report both issues. I got an email response a few days later but thats all it was... a response of "how can we help?" I replied immediately but months later have not received a reply. They do not answer the phone and are not replying to emails.

Please, stay away from these folks.

Horrible... RUN! Please save yourself the headache. The service is horrible after they have secured your payment. Jay the "owner" had reviewed my order via phone and stated the only assembly we had to do was tighten the bolts on the tires and place the rollers over head. I cried when my husband showed me the go- kart arrived in 200 pieces to assemble. I reached out to the company and they have had a terrible attitude with me. I'm a NURSE on the frontline away from home and sent this gift for my kids to enjoy only to receive pieces in a box when that was not what I paid for. RUN AWAY AND NVR ORDER ANYTHING FROM THIS COMPANY OR THE AFFILIATES.

For two years I've been emailing brad first was I received the kart on the on a slab 7ft long with no instructions was told look at the picture with 2 bags of nuts and bolts of all different sizes and this was during COVID well when I got it together it would not run said it was the pitcock had to pay for that sent the wrong one got it to run for 15 min before it stopped running got with brad take it to a shop told them it would be awhile got it in the carburetor was bad they will pay for 2hrs of labor I can get a new carburetor 100 and something plus shipping told them got the same one for 75 sent the bill and carburetor they said it took to long didn't reimburse me and keep the carburetor still not running and nobody will touch this piece of junk

We bought a four wheeler from them and received said four wheeler. The problems started right away as they did not send the maintenance kit that we had paid for. We called and they argued with us until they were found to be in error. The fact that they argued and raised their voice should have been a sign for things to come. We finally got the four wheeler together and from the start it had problems staying running. We paid extra for the support package and trust me on this. THEY will not call you no matter what. They will only converse through email and want you to make videos instead of just talking to you. Mind you we paid 70 bucks for the extra maintenance package to get access to their mech to help us. We called over 30 times to get help and nothing but send us an email. Please do not buy from them as you will regret it. We are in the process of suing this company for our money as they sold us a lemon and they know it. One last thing, the customer service lady is beyond rude and will belittle you any chance she gets.

I placed a order on their website for a gift for my grandson and because I had it to where it would ship to him they flagged it. I have called and emailed them and left messages for several days. I I got back was a email asking me why was the shipping address different? I said people do buy gifts for other people that don't live in their household for Christmas that's was it asked billing address and ship to address. I also asked if this was a problem let me know so I can order elsewhere so my grandson can get his gift by Christmas... And NOBODY has me back DO NOT PLACE ORDER with this company

Ordered 2 - 24 volt Quads for Grandsons Christmas. Units would not hold a charge only lasted about 3-5 min run-time NOT THE 2 HOURS AS ADVERTISED... Contacted Tech support numerous times they haven't yet responded as of yet ( been 2 weeks)... To re-pack, reship, and thier re-stocking charges are within the purchase price... This company is a JOKE please dont do like i did and not take all the bad reveiws as a basis... SAVE YOUR $ AND GOES ELSEWHERE.

The business, Family GoKarts, was great. Easy ordering, fast response. The only issue I had was with the shipping company. They delivered quickly and within the time frame quoted, however, the driver refused to enter our property to drop the ATV off at our cabin. I paid extra to have it taken off the truck for me. Our entrance way has plenty of room, we've had 18 wheelers in there, belly dump trucks, etc. His reason for refusal to take the ATV up our driveway was " he's had past issues with customers complaining he tore up their property." We offered to sign off on something stating we give full permission and took responsibility for possible damages. He refused and got an attitude, he also started to close his trailer as if he was going to leave without dropping it. Finally, we had to go get our truck, several acres away, unload all the fencing we had in the bed, (we are in the process of crops fencing our property), and drive our truck down to the road so we could push the crate into the bed of our truck. Then, (we're 2 females mind you), we had to figure out how to get it out of the bed of our truck onto the ground. Not sure why I paid extra to have it delivered and dropped at my door. We of course figured it out, but the bottom line is yes, I would definitely buy from this company again, however, I would not recommend this shipping company nor will I ever buy anything that is being hauled/delivered by them.

PREFACE: I purchased 2 tao tao hellcats from this place.

Long story short YOU WILL receive damaged products YOU WILL get the run around when trying to get replacement parts YOU WILL just end up asking for a full refund for everything because they have THE WORST possible support system. A 3 year could get you better support than these guys. This company is a joke save your time and money SHOP ELSEWHERE!

They were quick and friendly to close the sale, but after that it was HORRIBLE CUSTOMER SERVICE!. For them to advertise themselves as a Christian company is a joke and a farse. I guess they have never heard "What would Jesus do?". I wanted to cancel the order, they would not do it, I was screamed at (by Jeff) hung up on (by the "receptionist" and by Jeff). Jeff would get on the phone and just scream and ramble and would not let me get a word in. So I would NEVER buy anything from them again and I would suggest you find another seller.
The Bad:
See above
The Good:
The unit was delivered (somewhat late) and it was new and in perfect shape.
Customer support is slow to answer questions but they do respond.

On March 21,2021 I had placed an order for 1 youth 4 wheeler and 2 commander 4 wheelers. When order was placed I was told 3 weeks for the Youth and 5 weeks for the other 2. After almost 5 weeks I called to inquire... was told they would send the youth one but would need to charge my card for all 3... done... stated would be a few weeks longer on the 2 adult ones... so I called again and they stated that they would have by June 1st... on June 3 rd I started trying to call and now their phones are busy line 24 hours a day. Sent emails and got the generic reply stating they received my message and would get back to me... still nothing... the only way I finally reached them was through messenger on FB... to which I am now told it will be another 5 weeks... I am now submitting for a refund as this has been ridiculous. And with ALL of this said... let me also say that the youth 4 wheeler had to have a new carburetor after not even 5 total hours of riding and just today, and please keep in mind this has not been rode on rough trails just our lawn... the metal that that attaches the seat to the frame over the rear axel... just broke... Now to wait and see how long to get a refund on the 2 I didn't receive. I will NEVER try this place again.

I purchased go kart for Granddaughter in July of 2021, received damaged noted on BOL. Not a big deal I thought boy was I wrong! Vapor return from crankcase to gas tank broken off, took pictures sent several times no response, called several times also no response emailed many times no response also found out seat beat was defective (would not lock) neither a big deal just send me the parts and I will fix. They wanted me to pay for shipping the parts NO Way their defective and or broken in shipment. I finally disputed charge on CC, CC company gave credit then because I had not sent Kart back reversed charges, sent back Kart and FamilyGoKarts sent refund check for Kart minus shipping and restocking fees ~$832. FGK drags the process out so long that the CC won't give credit back. Family GoKarts is the worst company I have EVER done business with. NEVER EVER do business with them. Total time July of 2021 received partial refund Feb 2,2022. They received the Kart on 1/7/22 did not get partial refund until about 2/7/22 over a month late and I had to make a call to get it. The WORST COMPANY EVER!

First off the customer service is HORRIBLE! Rude and unprofessional with someone who is very patient and understanding. I believe this place is scamming people for the couple hundred fees they MAKE you pay before the item is actually shipped to you! Lesson learned! I saw some of the negative reviews and it seemed that the wait time and customer service were their biggest complaints and that was my experience as well. They never took the time to update me on my purchase or respond back to my emails and calls but as soon. As they needed that money for the fees they blew my phone up. I asked for a refund and proof of cancellation and never heard back from anyone. DO NOT GIVE THESE PEOPLE YOUR MOMEY!

My experience started off well. I found their website online and they even offered a coupon and free shipping. Site was easy to navigate and find items.

My problem came after I received my confirmation email. The first confirmation I received from them was the same price as what it said during the checkout process. Then a day later I received a new confirmation with an additional 50 dollars added to the total. When I emailed costumer service they informed me that in the very fine print of the coupon that it would not apply to my order and they removed it after the fact.

Then I got my bank statement and on top of the fifty I was now charged an additional 71 dollars. I called this time and all that customer service could do was give me the totals of my order which added up to the first number without the coupon but not account for this extra. I asked for this to be refunded which she told me she was unable to do so I asked for a supervisor which is when we were disconnected.

About ten minutes later I received a phone call from another representative who told me they were cancelling my order but told me he would not discuss why, or why I had been charged extra.

I am sure they have good products but they need better people before i would ever consider buying again.