FamilyGoKarts

I bought a Tao Tforce for my sons birthday. It had issues with rear brake caliper. Jeff told me to grind down the brake pads to fix the issue. It had nothing to do with brake pads. He wouldn't help me but told me to pay for a part to fix. Horrible experience. My son hasn't been able to use the ATV in almost a year.

This company is a sad representation of "family owned" and "faith based". We were lied to by every employee we talked to. We placed our order on 3/28 no reply or response or anything until 4/4 I contacted as to why I hadn't received an email or information in regards to my order. I was told because I needed to pay an EXTRA $184.77 in shipping even though it is advertised FREE SHIPPING. I paid the fee and was told that it was in stock and would be shipped within 1-3 days and the shipment driver will call me. It is now 4/16 no call from anyone, my order isn't processed and my son who has now been waiting 3 weeks for delivery has to start fresh with us purchasing elsewhere. STAY CLEAR! TO add insult to injury you cant cancel with a person you have to submit a ticket on line... who knows how long it will take to recieve our money back to be able to purchase a different one.

After I received my 49 cc scooter. Found out that I needed to have it registered where I live. So after contacting the title clerk. I received the paper work. WRONG. Papers. The bill of sale and title did not match. I have the title for a piece of equipment that I did not purchas. But the bill of sale was correct Contacted title clerk back. And my reply back was that she did not see any problem with the paper work. So I highlited the issues and explained that the title was wrong. So all she did was send me the bill of sale that matched the title. Not my order. Ant not my equipment. Still not right. I have now made 3 trips to the county clerk. And they still will not touch it So contacted back the clerk again. My reply back was. I do not know what you want me to do. How about your job. And maybe if you read the message that I sent you. Then there would not be a issue am about ready to make them take this back.

Customer service is a joke! Product received broke 2 days after Christmas. Sent an email. Was asked to upload pics. I did. Waited a month for a response. Had no idea I had uploaded pics and asked me to again. I told them I did. Waited and received questions like "why did you take this pic?" Ummm, it's a wheel in my hand that broke off?! Called today, lady answering the phone was one of the rudest individuals I have ever spoken to. Refused to put the person I was requesting to talk to on the phone and then hung up on me. A month and a half, no resolve, broken dune buggy. Was MORE that friendly when I was placing a 3k order... liar and used car salesman. STAY AWAY AND FIND ANOTHER VENDOR!

Do not buy from these people!
I ordered a quad from them and the next day canceled. Their site says no fees if canceled before processing. That's a lie! They tell you it doesn't process until they call you but I never got a call and the crooked owner made sure to take a bunch of money from me and call it a processing fee!
The owner is a complete pos! He's a thief and he's a liar

I bought a go bowen 24 volt 4 wheeler for my son and it seemed really nice at first but the battery took a crap after a couple months. I talked to them for another month when they finally sent me a new battery after endless emails and the charger wouldn't work so I had to charge each battery separately. I tried contacting them but I didnt get any response. I finally just got my own batteries for It then the gear broke. Tried contacting them again with no response. So I fixed that my self and now it has no power at all. I spent almost 600 on this thing and it has been nothing but a headache. I'm very disappointed in this product and even more disappointed in the customer service. I feel that this is a terrible product and you shouldn't waste your money.

They sent wrong cheaper version bike with no shock and no tank shrouds shipped in horrible shape. Thought support would be available but on my own... Unbelievable...

Product is good for the price, but "Free shipping" = $85 in fees at checkout and then a week later a additional $20 shipping related fee so "free shipping" really mean $105 shipping. Website makes it seem like you will receive it quickly, took me 17 days to get mine. Website makes it seem like you are receiving an assembled machine, you aren't. Assembly wasn't hard (took about 30-45 minutes to unpackage and assemble) but there are no instructions to double check the steering linkage you assemble (which would have been nice seeing how my child will be riding it). Missing two small bits of hardware, I was able to find replacements at my house, but again if it was assembled at the store it wouldn't have been a problem. Overall the product isn't bad for the price, but I should have ordered from a different company.

I purchased a quad for grandkids for Christmas and paid to have it expedited along with delivery. Told if I did ACH it would save money but moone ever told me doing ACH would prolong shipment. Called a few times about delivery information to be told it was shipped and I would get the information. 3 calls later to find out they hadn't shipped but was waiting on ACH. I physically had to pick up from shipment company to get in time. Quad was damaged and no foot gear shifter, which means noone can even put It in gear to ride. I have been told they contacted the company it comes from to get parts delivered but as of today there is no parts and a quad sitting in a garage unable to ride. I guess it's okay for a 7 and 10 year old to go sit on it and say vroom. They will not give me the phone number to call myself or return a call because they do everything by email. No emails either. Worst company I have dealt with and that says alot.

Bought 2 Vitacci 125 ATV's for my boys for Christmas. Staff was friendly and helpful during purchase, but like everyone else's review, unresponsive after that. The ATV's are not bad for the price, but these are BUDGET toys... Good enough for a kid to learn on, but I doubt these will last the test of time. The quality of the product was decent for a purchase price under $3,000 for 2 quads, but I wouldn't trust this brand for heavy duty use. My kids are small and the load is light. My order came a day late and I ended up assembling the 2nd one on Christmas Eve only to find out that the 16mm fine thread castle nut that secures the rear wheel was missing. I ordered a 4 wheeler, not a 3 wheeler. I spent my whole holiday running around looking for a replacement, no luck. I ended up pulling the rear hub nut off of my yamaha raptor and it worked. Got the ATV's ready 15 minutes before the boys got home. Now I need a replacement for my own quad. Half of the tires do not hold air and I have to air them up every time we ride. One bike began running very poorly and won't idle. Nothing ruins your day like good money spent on something that doesn't run and a kid whining about it. The company was slow to respond and never acted on my requests for the missing parts nor offered any advice on the motor problem. Ally was the one who responded to my service requests and I have received no help at all. I will not do business with this company again nor order any more crap from China.

I ordered a scooter. The Vitacci 150cc Phantom. This was supposed to be 85 percent assembled. I got it and assembled all of it. I found out that after taking the seat and body parts off the fuel lines and vacuum system were missing most all of the lines and clamps. I can't even start it. I could have bought it elsewhere fully assembled cheaper.

I bought a RFz 125 ATV, it was missing parts making it unusable and over 2 weeks after letting them know they said they would contact manufacturer but I have heard nothing back and have a quad I cannot use, notice all their YouTube videos comments are turned off that should have been a red flag to me. Shop elsewhere

Placed an order for a birthday gift. Elected to add their "Hot move" for faster processing. O=der placed on Thursday and verified Friday morning. Was told the order was in stock and would ship within the business day with the hot move. Monday no email and no charge. Called and support staff said there was no update, so i emailed the transport email as directed. A day later and no response, called amd was told I would get a call back. Hours later no call, so I called again and the lady said it would be later today or tomorrow. Wasn't the point of paying extra so it would be processed quicker? Anyways she said i needed to verify the order which was done last week. Then she says the item is not in stock and it would be 4-5weeks and then shipping. Would have been nice to have bwen told that upfront. Customer service also acted like they could care less. Cancelles order and will not use nor recommend them for any orders. Stay away if you value your time and money!

Buy something and first said it was in stock and then it wasn't after I paid. Then called and they tried to upsell me. I asked for a refund and told me it will be 7-14 biz days. I called paypal and now going to be 10 days. Be aware!

Ordered a bike on June 20th and received on Aug. 12th. It was shipped without a battery and it took two weeks for them to respond to email requests about sending one. I asked to return the bike and they said I was responsible for the shipping cost. Every call they were rude and not helpful. They claimed the return policy was 60 days from purchase,, clearly their website says 60 days from OWNERSHIP. It took over 60 days to get it from when I purchased it. I ordered from a different company and the bike was sent within a week and a half. STAY AWAY from this company. The reviews don't lie!

We bought this for our grandsons. They love it. It takes some time to assembly but the videos were very helpful. Hope we get many years of enjoyment. I would recommend buying from them!