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Final message sent to BBB and DATCP of Wisconsin
Regarding request #*******
Message sent to BBB and DATCP on 7/4
Regarding complaint: ID ******* filed 6/17.
For a resolution to this complaint I either asked to receive my purchase price or work with the dealer in a PROMPT MANNER. I defined prompt manner to be: respond to an email or question I had regarding this incident within one to three days. After BBB contacted Family Go Karts I heard from them the next day. I promptly responded on 6/27. It is now 7/4 I have heard nothing. This incident is far from over. Since there is only $1600 involved there is not much use seeing a lawyer and fighting with them. I will now fix the motorscooter myself, order the parts myself and do whatever I can on social media to discredit this company and expose them for the creepy, Unresponsive, nogoods that they are. This is the worst customer service I have even seen and I will do my best to make sure others know this.
Tip for consumers:
DoNotBuyFromThesePeople.
the office support was great, friendly and responsive.
Support is louse to non-existant. The excuse I got once was ...well we have thousands of calls to answer.
Answer to this: Yea if this is how you operate I'm sure you will get tens of thousands of calls
Alternate answer: Hire more staff
Note: Don't use Covid as an excuse. I can see reviews going back years with the same non existant service claims
Products used:
Amigo 150 scooter. It is fun to drive and good looking
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Empty.
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