Fairy Season has been reported to offer refunds or compensation contingent on the removal of negative reviews. If you have evidence of such behavior, please report it to the FTC, where each incident can lead to a $50K fine.
Fairy Season
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Fairy SeasonReviews 1,132

2.0
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Fairy Season Reviews Summary

Fairy Season has a rating of 2 stars from 1,132 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fairy Season most frequently mention customer service, poor quality and free shipping. Fairy Season ranks 117th among Women's Clothing sites.

service
77
value
71
shipping
74
returns
61
quality
71
California
3 reviews
0 helpful votes
Follow Patsy M.
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Impressed with the clothes and nice products. Looking so good for their clothes and credit goes to them

Date of experience: April 23, 2021
California
2 reviews
0 helpful votes
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Best service provided on time and they have great ability for customers to provide the clothes on time

Date of experience: April 23, 2021
Ohio
1 review
0 helpful votes
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It was stupid of me to order anything from Asia. Good lord! I didn't realize that was where it's coming from. So cheep and unwearable. Total waste of money.

Date of experience: April 16, 2021
Oregon
1 review
0 helpful votes
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Refused to Refund
April 15, 2021

They sent me this email 10 days after my order was placed:
"Dear Customer:
Sorry to inform you that the item(on the title) under your order is sold well and may take us some days to get the stock. Could you wait for it to be restocked? Or Could you you please go back to our website: http://www.fairyseason.com and choose another item as replacement?
Please just offer us the item number, size and color of the item you would like to replace with. And then we will arrange the shipment asap
Await your kind reply."

I asked to just cancel the order and issue a refund. They begged for me to accept that they couldn't send my item and to wait for restocking. I replied no, I just want to cancel my order and receive a refund.

Two days later I received this email:
"Dear customer,
Thank you for message.
Glad to tell you this item is restocked!
We will ship you the original one.

Your whole order was shipped out with the tracking number#"

They sent another email with tracking info that says it doesn't exist. Awful.

Date of experience: April 15, 2021
Georgia
2 reviews
0 helpful votes
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Perfect
April 14, 2021

I will recommend this because of their great ability. I will also choose them next time when will I need

Date of experience: April 14, 2021
Washington
2 reviews
1 helpful vote
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Good
April 13, 2021

I bought a shirt from this site this is very good in quality it colour combination and wool and everything us very good. I got so many compliments when wearing this shirt

Date of experience: April 13, 2021
Nebraska
1 review
0 helpful votes
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SCAM
April 12, 2021

Fairy season will take your money, tell you your order is 'processing for weeks' then it never comes. I reached out to customer service and they never got back to me. They stole $127 from me. Do Not Buy from them!

Date of experience: April 12, 2021
Florida
2 reviews
3 helpful votes
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I ordered sneakers for my daughter using the sizing chart on their website. The sneakers were way too big. I tried to exchange them and was told I couldn't. The only return address is in China and would cost too much to return there. The "Return Policy" on their website mentions nothing about not being able to return or exchange items that do not fit. They finally gave me a $5 refund off a $33 order. And that took weeks of back and forth, them not wanting to give me a full refund. I finally gave up! I will not purchase from them again.

Date of experience: April 9, 2021
Pennsylvania
1 review
1 helpful vote
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This website is a scam! Check the Better Business Bureau! This place is not legit and has all bad reviews! I wish I would have done my research first so if I can help someone else from ordering from this place and making the same mistake that I did by ordering from Fairy Season then that's my mission! Do yourself a favor and run from this scam!

Date of experience: April 6, 2021
Texas
1 review
1 helpful vote
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Not what I expected
March 27, 2021

Got two shirts both size medium; just a heads up, they do not fit like you would expect, they're more like cheap walmart type shirts... they're unproportionate, and are more wide than long =\

Date of experience: March 27, 2021
RU
1 review
0 helpful votes
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I've ordered from Fairyseason many times The clothes I've bought were all vey nice and lovely to wear. Materials are really nice. Easy website to use

Date of experience: March 24, 2021
California
1 review
0 helpful votes
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Wrong size sent
March 18, 2021

They sent the wrong size compared to what I ordered have proof of what I ordered but yet they claim they are right and I am wrong

Date of experience: March 18, 2021
GB
1 review
0 helpful votes
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Don't go any where near this company. Bought a few items. They arrived quickly arrived but the sizing wasn't accurate and the clothes were badly made. I asked to return them and after 2 months of debating with them that I really did want to return them I got an address in China. Since they told me if I shipped them back and they got lost it would be at my expense, I decided to pay the extra for recorded deliver. So after 3 months from posting it, they finally arrived in China and they have sent them straight back to me. So I now have a pile of clothes that don't fit and I don't want and am out of pocket for posting. An expensive lesson, but a terrible company to both deal with and buy from.

Date of experience: March 15, 2021
Germany
1 review
1 helpful vote
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Great and affordable swimsuits!
March 2, 2021

Fairyseason swimwear is my go to every summer season. I ordered when they were on sales.
They're bathing suits are very affordable. The swimsuits always come within a week and fit true to size. They are good quality and stay that way after being washed.

Date of experience: March 2, 2021
Germany
1 review
0 helpful votes
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Cute and stylish
March 2, 2021

I came across this website over the winter. The clothes are cute and stylish. I was happy with most clothes. They fit true to size.

Date of experience: March 2, 2021
RU
1 review
0 helpful votes
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Satisfied overall
March 2, 2021

Second order i have placed so far so good a few things didnt really match the sizing stated but that not totally unexpected. Liked the looks of the stuff price is reasonable quality was as well. Images are sometimes only from one angle and it's difficult to see the whole item with confidence to buy it.

Date of experience: March 2, 2021
Romania
1 review
0 helpful votes
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Very Pleased
March 1, 2021

I ordered 3 sweatshirts (2 hoodies and 1 normal) and they arrived today! They are great quality and PERFECT. They are exactly as I had hoped and fit great. Packaging was pretty cool too! Lol I will definitely order from here again.

Date of experience: March 1, 2021
Washington
1 review
2 helpful votes
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This company is from China! They won't let you return items. Their sizes are too small! I am stuck with several small items I don't want! Never buy from this company. It's a scam and cheap quality

Date of experience: February 24, 2021
Germany
1 review
0 helpful votes
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A big fraud
February 12, 2021

They dont ship, what they display on the website and refuse to give you all your money back. When you already been scammed and payed with PayPal, contact their support. They helped me to get my money back, but it took many weeks and the shop sabotaged every step to gain more time and make me lose interest.

Date of experience: February 12, 2021
Virginia
1 review
0 helpful votes
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Never contacted me, followed up, updated my order or shipped the product. They literally just took my money and then ignored repeated requests to resolve the situation. I've filed a dispute with my bank and also fraud claims with them and BBB.

DO NOT GIVE THESE SCAMMERS YOUR MONEY!

Date of experience: February 12, 2021

From the business

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fairyseason.com
London, LONDON, United Kingdom