Fairy Season has a rating of 2 stars from 1,132 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fairy Season most frequently mention customer service, poor quality and free shipping. Fairy Season ranks 117th among Women's Clothing sites.
Impressed with the clothes and nice products. Looking so good for their clothes and credit goes to them
Best service provided on time and they have great ability for customers to provide the clothes on time
It was stupid of me to order anything from Asia. Good lord! I didn't realize that was where it's coming from. So cheep and unwearable. Total waste of money.
They sent me this email 10 days after my order was placed:
"Dear Customer:
Sorry to inform you that the item(on the title) under your order is sold well and may take us some days to get the stock. Could you wait for it to be restocked? Or Could you you please go back to our website: http://www.fairyseason.com and choose another item as replacement?
Please just offer us the item number, size and color of the item you would like to replace with. And then we will arrange the shipment asap
Await your kind reply."
I asked to just cancel the order and issue a refund. They begged for me to accept that they couldn't send my item and to wait for restocking. I replied no, I just want to cancel my order and receive a refund.
Two days later I received this email:
"Dear customer,
Thank you for message.
Glad to tell you this item is restocked!
We will ship you the original one.
Your whole order was shipped out with the tracking number#"
They sent another email with tracking info that says it doesn't exist. Awful.
I bought a shirt from this site this is very good in quality it colour combination and wool and everything us very good. I got so many compliments when wearing this shirt
Fairy season will take your money, tell you your order is 'processing for weeks' then it never comes. I reached out to customer service and they never got back to me. They stole $127 from me. Do Not Buy from them!
I ordered sneakers for my daughter using the sizing chart on their website. The sneakers were way too big. I tried to exchange them and was told I couldn't. The only return address is in China and would cost too much to return there. The "Return Policy" on their website mentions nothing about not being able to return or exchange items that do not fit. They finally gave me a $5 refund off a $33 order. And that took weeks of back and forth, them not wanting to give me a full refund. I finally gave up! I will not purchase from them again.
This website is a scam! Check the Better Business Bureau! This place is not legit and has all bad reviews! I wish I would have done my research first so if I can help someone else from ordering from this place and making the same mistake that I did by ordering from Fairy Season then that's my mission! Do yourself a favor and run from this scam!
Got two shirts both size medium; just a heads up, they do not fit like you would expect, they're more like cheap walmart type shirts... they're unproportionate, and are more wide than long =\
I've ordered from Fairyseason many times The clothes I've bought were all vey nice and lovely to wear. Materials are really nice. Easy website to use
They sent the wrong size compared to what I ordered have proof of what I ordered but yet they claim they are right and I am wrong
Don't go any where near this company. Bought a few items. They arrived quickly arrived but the sizing wasn't accurate and the clothes were badly made. I asked to return them and after 2 months of debating with them that I really did want to return them I got an address in China. Since they told me if I shipped them back and they got lost it would be at my expense, I decided to pay the extra for recorded deliver. So after 3 months from posting it, they finally arrived in China and they have sent them straight back to me. So I now have a pile of clothes that don't fit and I don't want and am out of pocket for posting. An expensive lesson, but a terrible company to both deal with and buy from.
Fairyseason swimwear is my go to every summer season. I ordered when they were on sales.
They're bathing suits are very affordable. The swimsuits always come within a week and fit true to size. They are good quality and stay that way after being washed.
I came across this website over the winter. The clothes are cute and stylish. I was happy with most clothes. They fit true to size.
Second order i have placed so far so good a few things didnt really match the sizing stated but that not totally unexpected. Liked the looks of the stuff price is reasonable quality was as well. Images are sometimes only from one angle and it's difficult to see the whole item with confidence to buy it.
I ordered 3 sweatshirts (2 hoodies and 1 normal) and they arrived today! They are great quality and PERFECT. They are exactly as I had hoped and fit great. Packaging was pretty cool too! Lol I will definitely order from here again.
This company is from China! They won't let you return items. Their sizes are too small! I am stuck with several small items I don't want! Never buy from this company. It's a scam and cheap quality
They dont ship, what they display on the website and refuse to give you all your money back. When you already been scammed and payed with PayPal, contact their support. They helped me to get my money back, but it took many weeks and the shop sabotaged every step to gain more time and make me lose interest.
Never contacted me, followed up, updated my order or shipped the product. They literally just took my money and then ignored repeated requests to resolve the situation. I've filed a dispute with my bank and also fraud claims with them and BBB.
DO NOT GIVE THESE SCAMMERS YOUR MONEY!
Answer: I guess in a sense you could say that. I received everything I ordered, but the quality is HORRIBLE. Nothing like what I believed I was ordering. And the shipping time was absolutely unacceptable being well over a month. I ordered in September and didn't receive until October.
Answer: If you ordered through PayPal, you can open a dispute. I waited 2 months for my orders from this horrible company. Once my PayPal dispute was in progress, they had 5 days to respond (which they didn't), and I got my money back on the 6th day.
Answer: It's a scam site, I highly doubt you will get your money back.
Answer: You will not get your order and even when you do, you will be extremely disappointed. I can't actually understand how this company is allowed to do business here. I was sent a broken, cheap looking purse and they WILL NOT refund. I've ordered from similar sites and have never had a problem.
Answer: I had ordered back in October and never received so I emailed I. November 11 only to be told I would recieve my items that week... i have yet to receive any of the items I ordered and they wont even reslond to my emails anymore.
Answer: Thats just it, they wont refund your money! They only wanted me to accept 15%of what i paid like it was my fault! When i saw china i said nope id probably spend mire on shipping than what i paid! NEVER AGAIN!
Answer: It takes months, I recommend disputing it with your bank to get your money back, IF you get it, its poor quality.
Answer: They run super small. I ordered a XL and when I received it, it fit like a Small
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