• Fairy Season

Fairy Season

Overview

Fairy Season has a rating of 2.24 stars from 1,135 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fairy Season most frequently mention customer service, poor quality, and free shipping problems. Fairy Season ranks 2327th among Women's Clothing sites.

  • Service
    77
  • Value
    71
  • Shipping
    74
  • Returns
    61
  • Quality
    71
Positive reviews (last 12 months): 96.2%
Positive
50
Neutral
0
Negative
2
96
See all photos

What reviewers want you to know

Positive highlights

  • There customer service easy great and easy to communicate with.

Critical highlights

  • If there is no tracking, what can the post office do?!
  • You cannot get anyone to respond and there is not a phone number.
How would you rate Fairy Season?
Top Positive Review

“The quality is always high quality and there is also free shipping!”

Everly Ball ..
4/30/22

Excellent! This boutique online has a wide range of clothing, shoes, bags etc for all needs. All the things I wanted but couldn't find anywhere else, I've found them here. The prices are very reasonable and with frequent discounts it makes everything quite cheap. The quality is always high and there is also free shipping! I love how the website is so easy to use and the layout is perfect and easy for when you want additional information.

Top Critical Review

“Scam!'n”

Jessika Q.
6/29/20

This company is a complete nightmare to deal with, they are very hard to get ahold of and offer no solutions. I ordered a few items, 2 of my shirts were not the same as the pictures on their website and they completely forgot my earrings. They were willing to give me 10% off my next order with them. I would not ever order from them again!

Reviews (1,135)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (197) post office (21) phone number (21) credit card (23)
Thumbnail of user jamesd1953
6 reviews
5 helpful votes
September 29th, 2020

Had the best shopping experience. Would recommend to any bride to shop here! Michelle was a dream and helped me to find my perfect dream dress she pulled dresses that fit the styles I was looking for perfectly, and made the trying on process fun for my entire squad.

Thumbnail of user alexaviers
1 review
0 helpful votes
October 4th, 2020

I am so much happy to see this website collection. I read reviews before purchasing from here. I saw good and bad, a lot of bad. I won't lie. Since it was my first trial, i was so much confused but i was so akazed to see the discounts that made me think to buy the dress. And It came earlier than expected, it was just in $13 and very good stuff. Oh my god, so happy."

Thumbnail of user mathildeb4
1 review
0 helpful votes
December 21st, 2020

Beautiful and just what my daughter wanted, amazing delivery and care, they were so nice with us and really easy to get in touch.

Thumbnail of user katchelorboris
1 review
0 helpful votes
October 4th, 2023

The fabric on previous purchases have been very nice. Throughout the process, everything went perfectly.

Tip for consumers:
Thanks.

Thumbnail of user jonnaw4
2 reviews
0 helpful votes
December 6th, 2020

Excellent experience purchasing from them, my T shirts are perfect, k clean and well delivered, nice experience.

Thumbnail of user adams1019
1 review
0 helpful votes
October 4th, 2020

I couldn't find the dress I saw in store and loved, couldn't find any sizes, and I was never buying anything at the sale price because you had to get in early to be able to purchase anything at all. I did give the website a "good" rating, though, because they are one of the few online retailers to price in Canadian dollars if I am shopping from Canada. Thanks! It gets really confusing to conveert to USD all the time, and since Fairy season have free shipping, random duties and shipping don't get tacke

Thumbnail of user amyw816
1 review
0 helpful votes
November 25th, 2020

Excellent service, fast responses, and the products are delivered as expected. Have bought items multiple times and so far very happy with it.

Thumbnail of user kendrag110
1 review
0 helpful votes
September 16th, 2023

The clothes are durable and very comfortable. I have received many compliments on my first day. The quality is outstanding. I recommend this site.

Products used:
Clothes.

Thumbnail of user nannad1
1 review
0 helpful votes
December 21st, 2020

I love this dress! It's super comfortable and flattering! It's also not too long which is hard for me to find in a maxi dress (I am 5'3). I anticipate buying another color

Thumbnail of user michelf36
1 review
0 helpful votes
October 31st, 2020

I purchased a Sweater from this store. I'm very happy because the picture in the store & the Sweater I had received was the same. The quality of the Sweater was pretty good. I think this is the best store I have ever purchased a dress in online. I just loved it & also recommended it to use.

Thumbnail of user hildaw11
2 reviews
15 helpful votes
January 13th, 2020

Absolutely awful. Quality is terrible, thin and cheap material, the worst company I have dealt with EVER. They don't give refunds either, and make returns exceptionally difficult. Do not buy from these people please.

Thumbnail of user 226012016
1 review
0 helpful votes
September 24th, 2023

I like the colour of dress that I ordered from this site. I'm going to order another one in a different style and color.

Tip for consumers:
Best quality dress. Thanks!!

Thumbnail of user sunnyk46
2 reviews
0 helpful votes
October 31st, 2020

You will get every kind of products starting from your beanie to your socks in this website. It's a must go for website for all women out there. My personal experience with this website is just flawless and amazing. You must also try it. A sale is live right now in their website in this Halloween season. Do shop now I had great experience and I don't think they will let you down.

Thumbnail of user randieh3
1 review
0 helpful votes
February 7th, 2022

I thought my shipment took a long time. But it was undeliverable because I entered the wrong address. After a lot of dialog back and forth they will deliver it to the correct address

Thumbnail of user 230502016
1 review
0 helpful votes
September 13th, 2023

The delivery of the product is as advertised. I received all of the orders and was pleasantly surprised. Some of the fabrics were new to me. I am very pleased. I will order again because I found a few things that I will take on vacations and will be light and easy to pack.

Tip for consumers:
Nice service.

Thumbnail of user jenniferc1588
1 review
4 helpful votes
June 3rd, 2020

I would give it no stars if I could. The clothes are cheap quality and when I tried to return items that didn't fit AT ALL, they wouldn't give me a refund (after 7 emails going back and forth trying to get a return authorization). I greatly regret ordering from this site and will never do it again and will be passing it on to everyone I know.

Do yourself a favour and shop local! I didn't realize this crap came from China as it was Fairy Season Canada. If they ship to Canada, they should have a reasonable return policy. Total $#*! clothing.

Thumbnail of user jolenew22
1 review
0 helpful votes
August 16th, 2020

I ordered a pair of shoes that came broken and they offered to only give me 10% of a refund to keep them. I could send them back but the shipping would be more than what the shoes cost. So essentially they got to keep all my money and I got to keep a pair of shoes that never could be worn. Don't buy from them they rip you off!

Thumbnail of user 231822016
1 review
0 helpful votes
September 11th, 2023

This was the first time I had bought dresses from this site. Everything went well and I will be in honor of it's customer from now. Thanks

Tip for consumers:
It was a great experience for shopping from this site.

Thumbnail of user clairep141
2 reviews
3 helpful votes
April 9th, 2021
Verified purchase

I ordered sneakers for my daughter using the sizing chart on their website. The sneakers were way too big. I tried to exchange them and was told I couldn't. The only return address is in China and would cost too much to return there. The "Return Policy" on their website mentions nothing about not being able to return or exchange items that do not fit. They finally gave me a $5 refund off a $33 order. And that took weeks of back and forth, them not wanting to give me a full refund. I finally gave up! I will not purchase from them again.

Tip for consumers:
Don’t purchase here if you might need to return the item!

Products used:
Sneakers. Very small partial refund!

Service
Value
Shipping
Returns
Quality
Thumbnail of user laceybyrne.
1 review
0 helpful votes
January 7th, 2023

I recently purchased a shirt from this site and I am so pleased with it! It looks exactly as it was described and pictured, and is of great quality. I would highly recommend this site to anyone looking for a great product at a great price.

Tip for consumers:
excellent service

Products used:
shirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user sylviab144
1 review
3 helpful votes
June 6th, 2020

After waiting two months for a shipment supposedly coming from China i finally received a package sent to me from Kentucky. I was sent something similar to what I ordered, but different. I ordered 2 balloons that can be filled with water and measure up to 80 cm. I received two balloons that when filled with AIR, will blow up to about 25 cm max. The product name is different, the manufacturer is different, and most importantly it was MUCH smaller than the product i paid for. After reaching out to customer service, they responded by saying that they sent me the correct item and unfortunately are not able to send me a balloon already filled with water because their products come from China...? Wow. Great job guys. That's what i get for trying something other than amazon.

Tip for consumers:
Use another site.

Products used:
Wubble Bubble Ball

Service
Value
Shipping
Returns
Quality
Thumbnail of user emilyk317
1 review
0 helpful votes
June 2nd, 2021
Verified purchase

The tank tops here are cute and the unique backs are my favorite. Unfortunately the dress and romper I ordered weren't my style, but after some time with customer service refunds were arranged and I can feel good about donating the clothes I don't want.

Thumbnail of user carlya21
1 review
1 helpful vote
October 20th, 2020

I ordered this cardigan and when I got it didn't look like the picture on there website. When I went to return it they just kept telling me that it was to expensive to return and only wanted to give me 10% of my money back when I paid a good amount for it.

Thumbnail of user jerih27
1 review
2 helpful votes
February 24th, 2021

This company is from China! They won't let you return items. Their sizes are too small! I am stuck with several small items I don't want! Never buy from this company. It's a scam and cheap quality

Tip for consumers:
Do not buy anything from this company !!!!

Products used:
Two tank tops. But super cheap quality

Service
Value
Shipping
Returns
Quality
Thumbnail of user kadencem1
2 reviews
0 helpful votes
May 2nd, 2023

Shopping for dresses can be stressful, but my experience with this company was amazing! The staff was helpful and friendly, and I found the perfect dress for me. I received so many compliments!

Tip for consumers:
Great site

Products used:
Clothes

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Company Representative

Thumbnail of user fairyseasonf1
Fairyseason F.

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2.2
1,135 reviews
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