Fairy SeasonReviews 1,132

I couldn't find the dress I saw in store and loved, couldn't find any sizes, and I was never buying anything at the sale price because you had to get in early to be able to purchase anything at all. I did give the website a "good" rating, though, because they are one of the few online retailers to price in Canadian dollars if I am shopping from Canada. Thanks! It gets really confusing to conveert to USD all the time, and since Fairy season have free shipping, random duties and shipping don't get tacke

I have been ordering from FairySeason for quite a few years. I only ever order their tanks and tshirts so I can't comment on their other items. But the items I have bought have mainly been true to size and the quality is what you would expect for the price. Shirts usually last me 1-2 summers before they wear out. They have some cool designs. When I had a faulty item in a recent order they organised to post me a replacement. The tanks are comfortable and light for summer. And they don't need ironing!

Asia was my stylist and was so friendly and personable. She was attentive to what I liked and didn't like. She engaged with my friends that were present. All staff and customers were masked due to Covid-19 which made me feel comfortable. I tried on so many amazing and beautiful dresses and this was the first ever bridal appointment I had gone to. Asia didn't make me feel bad or guilty that I wasn't going home with one of the dresses. She even welcomed me back if I wanted to try the dresses on again or keep looking. I'll definitely come back in the next few months when my wedding date is finalized! Thanks Asia!

I ordered a dress back in late Nov 2019. I followed the size guide given and the dress was way too short and too tight in hips but big in stomach and arms, plus the material was terrible and was not like pictured. I emailed the company the next day to start the return pocess, took me forever to get a return address to ship it back (January 2020) to get a full refund only to have them decline the package so it was returned to sender (June 2020). They company tells me I did not return the item (attached picture of the return to sender and correct address on returned package) and since it was in 2019 they can not give me a refund. They can send the same size and item to me or give me a 10% discount on another item. Its a big run around game to scam you out of your hard earned money. Please save yourself the time and disappointment and do not order from this company or its sister companies.

Fairy Season advertises some awesome prices and extremely cute clothing on their web site, but the quality of the items is ridiculous. The materials used are CHEAP. I ordered overalls and a Romper and they feel like plastic picnic table clothes. Not only that but they sent me the wrong size for another item I ordered.

These three items were purchased at least 4 months ago and during that time period I have tirelessly been arguing with them over refunds. They are trying to say they can't locate the order for the Incorrect Item and that they will only give me 25-30% back for the other two garbage items they ripped me off on. They also do not do Returns because it is "too expensive" in their words.

I am highly upset with this company and the customer service and policies AND their ORDERING system. I have sent them the same photos of the items I want refunded four AT LEAST 3-4 times and explained the issues with them even more. Either to employees working emails do not read the prior email conversations, they are incompetent, OR they are hoping I will get so annoyed I'll just give up and let them keep my money.

Little do they know, I don't give up. If they fix my issue I will leave a review letting you all know it was handled, but as of now, it's nothing but a waste of time and energy. I do not recommend ordering from this company unless you have money to burn for crappy items. Because 4/6 times you purchase their items, they are terrible quality. If I could select 0/5 stars I would. They do not deserve my one.

My first purchase was a big one. When I went through all my items, I noticed one item was missing. I emailed them and they got back to me within 24 hours. They asked for a photo of the packaging which I had thrown out. They wanted to see what the weight of the parcel was so they could determine if the item was indeed left out. Regardless that I threw the package out, they looked into it on their end and within 48 hours they emailed me saying the replacement item was ordered and would be shipped. Only issue I have is they dont have clothing in XS. I'm sure I could shrink the tops if need be, SUPER cute clothing at amazing prices!