FactoryOutletStore.comReviews 979

I purchased a phone for $800. I sent it back for a full refund (is what I was told I would receive); that totaled $614. They said I put tape on the box and ruined it. I have been trying to get a refund every since the 15th of December. I did not need to tape the box, it was held at one end by the label that the company placed on it.

Ordering the phone was easy and quick. It would have been 5 stars if I did not get abbushed by a falsely leading popup that offered a free $20 rebate if you click on it. Ended up being a sales pitch for a monthly discount service.

Bought a BackBeat go2 from this place. Brand New it said in their online store. I got it about a week later. The factory seal was broken. The box was tattered they way they are after everything is removed from them and then stuffed back in. Before I opened it I could clearly see through the plastic window on the box to the product inside and the tray holding it. The tray was all stained and though it was black in color the stain was gray. Like the tray had been outside the box for a long time before being replaced. It looked like it had been contaminated with something, but the outside of the box was not discolored at all. It is obvious this company is selling used and returned items as new. Caveat Emptor! Buyers beware! PS: When I called it was obviously a boiler room phone center over seas. The person was hard to understand and the phone connection was umbearable.

Don't ignore the bad reviews on this site. I didn't and it cost me the return shipping and a lot of angst. Their support people will lie and promise things they cannot do.

Avoid this company. Buyer beware, purchase at your own peril.

Update. The one saving grace is that they are a google protected store. Google got me my money back plus refunded the shipping that I had to pay. Make sure if you do purchase from this company to accept the google protection!

My cell phone battery died and I ordered two batteries from these people. They were half charged when I got them and when I tried to charge them they wouldn't recharge. Discovered they were used batteries they charged up halfway. I am waiting for new ones they are going to send but haven't had a cell phone for two weeks. Never again!

DANGER, DANGER, DANGER STAY AWAY FROM THIS STORE. I made a purchase on December 19,2024 and was told that the item was shipped to Monday December 22,2014 and I would get a tracking number. After several calls before and after Christmas, the following week I was told that the warehouse was out of stock. They told me that it would ship that day from another company. Still no tracking number. After almost three weeks I canceled the ordering. Customer Service sucked, the worse I've never seen.

I have been using PetSafe products for many years now. I purchased the Petsafe wireless dog fence about 8 years ago and it has never let me down! My dogs are safe and contained! I just purchased the indoor paws safe containment for my cats so they can not go out the dog door! Can't wait to get it and put it to use so my dogs can go in and out on their own without fear of the cats getting out! It will also keep my cats out of my kitchen and off my counters! LOVE this system and have told MANY people about it! I can also take it traveling with me, and it works GREAT!

When I came to your factory store website, I was not very happy that you would allow offers from other business's to trick me into calling them. I expected to make a purchase from you. But after my purchase I was prompted to call a number for a $20.00 cash rebate, I almost called the number until i noticed it was a trick. Not very happy that you would be a part of that kind of bait and switch tactic

I needed a Samsung OEM refrigerator filter. The description on this vendor's website made it pretty clear that they had just what I was looking for. Given my suspicions of many online vendors, however, I called to make sure. I was told that the filters are OEM Samsung. Shipping was quick and the filters arrived today. They are not Samsung OEM. It is not worth returning them given they really do appear to be the equivalent in terms of NSF/ANSI standards compliance, fit, and mechanical integrity - assuming the claims of compliance by the manufacturer (at least a USA company and not Chinese) are true!. I suspect that a letter to the FTC and would force the vendor to pay the freight for return under these circumstances and likely require the vendor to amend its online product description. Bottom line: Is it worth the time to get into this over a product that is only a few dollars more from this vendor than others for similar aftermarket products -- and very likely is the equivalent of the desired OEM filter? Probably not, but the misleading website information and dishonest response by telephone suggests the company is not one worthy of my future business. Sure, all this could be my misinterpretation of the website information and a badly informed young employee. That's not something I need to fret over, however. These things should not happen and if they do then it's on the vendor, not me...

I bough a suppose to be a Garmin charger which result in a complete rip off and did not work and when I try to return it, they say they have a 15% restocking fee and they do not pay for freight either. I should have check this web site. STAY FROM THIS WEBSITE. It a complete rip off of a web site.

The entire experience with this company was a nightmare. First attempt they sent the wrong gps. Second attempt they sent me a gps and the traffic receiver cord was defective. Rather than replacing the cord, I had to return the complete GPS at my expense and was told they would credit my account. Not only was this a problem but I paid for 3 day shipping and it did not arrive for 5 days. All the people I talked with where unwilling to resolve this matter the easy way and for the most part where rude. Never going to do business with this company again. Neither should you!

Wish I had read the review BEFORE placing my order! Product was shipped & received quickly but did not work correctly with my GPS unit. So, called today to return and guess what - by the time I pay the 15% restock fee, the ORIGINAL shipping cost and the cost to return ship the item... I will have paid more than the original cost of the item. ($15.95) What a way for them to make money - as they have my money but it will be less cost for me NOT to return the item. "What a rip-off"

Sent wrong item despite having right item on packing slip. Customer service is largely people whose first language is not English and if you have an "ebay" order which does not come with an "order number" that makes it even worse. I did not discover the problem until after 30 days and they refuse to do anything about it on that basis despite it obviously being there mistake.

No Money! (extra non-refundable ~$30 wasted)
No Time! (~3 months of waiting and arguing wasted)
No Spirits! (~over 7 hours of aggressive correspondence and horrible company employees' ethics wasted)
No product received after all and no apologies!

No to http://www.factoryoutletstore.com/ on U.S. market!

In fact, what is advertised on the website of http://www.factoryoutletstore.com/ is not what you are going to get shipped and the company aggressively declines exchanges and/or money returns! Finally in 3 month of fighting for some justice, money only partially returned, but no apologies for hanging up phones, extremely long waits and no notification by email or follow ups with a phone call were arranged after any adjustments. This down to earth UNPROFESSIONAL and RUDE!

http://www.factoryoutletstore.com/ has very unethical and aggressive customer service. Once you pay your money, you can forget about their employees including management staff being polite and professional with you.

No! They won't work to expedite your order which was almost 3 month overdue!
No! They won't be sorry that you end up paying all shipping and restocking fees for misleading pictures of their product posted on their website!
No! They won't even feel bad for their employees' short temper and aggressive ethics to their clients!

This kind of companies must be banned by U.S. government to practice on U.S. market!
Most of their company's crew that came across to me don't even communicate the language a normal person would comprehend, and yet their warehouse is located in NY!
Shame! This is a 3rd world barbarian company that pretends to be something else.
Do not trust them!
Don't be fooled with their website, comments and the products that are listed in there!
It is nothing like trustable online market that most of us are used to!

List of http://www.factoryoutletstore.com/ employees that came across while fighting my way through their online and phone systems: Asher, Ed, Ruben, Tracy (manager).
Please write your inquiries for the order number if interested.
I am about to file a small claim against this company for the service provided with no complete money refund for the product I paid for and waited for almost 3 month.

"I ordered a 3 pack of Samsung water filters... prior to placing my order I called FO direct and spoke with a customer service rep, Andy. I asked if the filters were OE Samsung, and was assured the were and they came directly from Samsung (a lie)
The filters were some inferior knock off. I paid 71.85 and was refunded 45.07, I guess a restocking fee. The filters were returned in the exact same packaging as received by me. So, no restocking fee should have been charged. So, please beware of this company."

The worst customer service. If there is a problem they cannot solve they just repeatedly hang up on you. Returns are charged with shipping and restocking fees so you wont return anything. They just tell you they are sorry and will not to anything about your problem. They masquerade as a factory store but they are not. Uncaring and rude.

The cell phone battery I ordered is pure junk. It didn't last 3 hours on standby before it died. That battery it was replacing was at least 3 years old and still held a charge better.
With a 15% re-stock fee and having to pay return shipping, it's not worth the hassle of trying to return it.

I'll never order from this company again. STAY AWAY!

They are clearly paying for these ratings. If you do a search online you see that this company has a HORRIBLE reputation and the customer service is atrocious. I purchased 2 Galaxy S5s from them and after one phone's screen stopped working I contacted them for a Warranty Repair.

I was given an RMA and the company to send the phone to. I sent it on Oct. 8, and after a week, tried to follow up with the company to ensure it was received. I tried multiple times and could NEVER get a live person. I then called FOS and they told me that it may take a week or two before the repair is processed. So I waited two more weeks. Nothing.

Finally I called back and after 2 hours of being disconnected and recalling, and spoke to "Melissa" in processing who assured me she would follow up on this and get back to me in 2 days. A week passes and no call from Melissa so I call her back. I get VM.

I then call back and speak to "Tracey" who again assures me she will get back to me in 2 days. Nothing.

I have since contacted my Credit Card company to get this resolved.

AVOID THIS COMPANY AT ALL COSTS!

Read the ratings here... many are BS and not valid ratings! I would give NEGATIVE 5 stars if I could!

I also had issues with the initial order when they claimed I would have free same day shipping and that didn't happen. Ended up paying extra and it STILL didn't arrive in time before my flight out of the country for my wedding! TERRIBLE!

Horrible!
They sent me wrong item.
I had to pay shipping back to them on my dime.
They had nerve enough to charge me restocking fee for THEIR mistake.
All tolled: I am out $19.48 for THEIR MISTAKE.
Incompetance and ineptitude at its best.
HURRY! ORDER FROM HERE AND SEE HOW MUCH $ YOU CAN LOSE!