FactoryOutletStore.comReviews 979

Sold me Samsung filters as factory filters and they were a no name brand site is a rippoff
Earn policy is a scam

Just ordered on line. I AM slightly upset. As they advertise a price and offer 10% off, so you figure that you can deduct the 10% from that price---That is incorrect-----
The 10% was already figured into the price--- a real bait and switch operation. But I liked what I read about the GPS 2797 and went ahead and ordered it. I have done business with this outlet and really have found nothing wrong with the service.

The best, fastest, "user friendly" ordering system I have ever used. Loved it.

Website was easy to navigate and product description was very good. I will reserve comments about quality and on time delivery until after product arrives. Checkout was easy to complete.

I am disappointed with this merchant. I bought an indoor pet barrier to keep my dog off my sofa. Because I have 2 sofas and 2 dogs I needed to purchase an extra collar and barrier. My children were upset with the fact tht the dogs were getting shocked, so I decided to return it. Shame on me for not reading the return policy completely before I purchased, but I am now sublect to a 15% restocking fee as well as paying for the shipping. In addition, I have to pay to ship it back to them. This is not a customer friendly merchant. I will never order from them again. As a result I ampaying about $40.00 for nothing, when 2 out of the 3 packages were never opened. Buyer Beware.

I really wish I checked these people out before ordering. I ordered a cell phone battery and it came DOA. I e-mailed the company and never got a response after 6 e-mails.

DO NOT EVER ORDER ANYTHING FROM THESE CROOKS!
FactoryOutletStore
This is by far the worse internet store in the entire world. I ordered a 3100. 00 Panasonic computer. Never heard anything about my order no emails no phone calls. I finally called them and received no service or help at all. After several calls they got me to someone who called my bank with me on the telephone to confirm the money out of my bank account. It took over seven days to get them to do this. Because they were late they shipped two day to me and charged me to 2 day air fees on my return. Terrible! I was asked by their service member if this was a gift card. No it is a bank visa card. They have no idea what they are doing. I returned the product and they received it on 10/1 UPS today is 10/10/14 still no refund. Their web site says 2-3 days refund on all returns. I have had to stay on top of these people every step of the way through this entire process, from ordering to the return. That is a lie. After several more calls they finally sent me an email with the amount of $472.99 return fee. I am told that it will take 24-48 hours for this refund to him my bank. That is there typical excuse "Your order will be filled in 24-48 hours" "It will take 24-48 hours" for you refund to hit your bank account. They even had the nerve to create a ticket on my refund when I called in and kept telling me that they would need 24-48 hours to work the ticket. The person on the phone today was rude an unprofessional putting me on hold several times and lies every time she opens her mouth. He put on hold and pretended to ask if she could waive the return fees naturally she has been instructed to lie. This Panasonic PC is a great product – Panasonic need to sever any business ties with this company as they do not do their product any justice or good. Terrible service everything about this entire experience has been awful. I will never order anything from these people again and I highly suggest that you take your business elsewhere. They put phony dates in the return received 10/9 when actually they received it on 10/1. It took these idiot 9 days to process this return after several phone calls from me. The incompetence it mind boggling. Crooks incompetent idiots need to be put out of business.

CAUTION: This Company is fake! I purchased Samsung Galaxy S4 phone, since the time I got this phone I had so many issues, later when I contacted SAMSUNG customer care I was told that the phone was of Africa model & I cannot get service in USA. When I call up customer care they put me on hold for very long time & disconnected the call. Even if the call gets through they are very rude & hang up the call on my face. This repeated multiple time for the last six months. Pls do not buy anything form this site. These guys are fake & customer service is absolutely the worst.

I've said it before. Do NOT buy from this seller unless you want to take a chance MAYBE YOULL SAVE A Few dollars. Probably you will think you are. BUY LOCALLY. THEN, IF YOU HAVE TO RETURN SOMETHING YOU CAN DO IT EASILY! My cordless phones were NOT advertised as refurbished, yet they were. I didn't find that out until they arrived! READ THE OTHER REVIEWS. This should tell you what these people sell... garbage, as far as I can see. I just feel that i can't trust them. I did much better at Sam's Club on a friend's membership.

Second time I have ordered from this company, in two months, First order came in Quick time, Just what I had ordered.
Quality Parts as well.
I now have my second order in, I hope it is Fast & great Quality as well.
Thanks" Mr. Taylor

Bought a batttery. They sent the wrong one. I called them to arrange to ship it back to them so they could send me the right battery- I had to call 3 times. First they sent me a form but no shipping label, I'm not gonna pay to ship the wrong battery back to them. Next they said they would send the shipping label but they didn't. Then I called again to demand the shipping label and tell them I was cancelling the order and ordering from someone else. This place reminds me of Dell, terrible customer service. They put you on hold for a huge amount of time and the guy who answers the customer service line has a TERRIBLE phone connection (echoing, cutting him off, etc). This most recent conversation ended with the woman guaranteeing that I would get the shipping label within 20 minutes and a refund when the item was returned... we'll see.

Ordered a Garmin Nuvi 3590LMT GPS. I received a refurb unit, which wasn't made clear on the site at all. When I received my order the package contained a car charger unit that had the wrong connection for the GPS and no USB cable. After calling customer support they mailed me the correct car charger but the wrong USB cable. I called customer support again, they said that there is only one cord and I had the correct one. After explaining I experienced the same problem with the car charger and they did mail me the correct one. He continued to tell me it was the correct one, I asked to speak to a supervisor, after being on hold, I was told the supervisor would tell me the same thing, I again said I wanted to speak with a supervisor, then I was told a supervisor was not available. He said I could return the unit and emailed me a form. This the worst customer service! DO NOT BUY FROM THIS COMPANY.

CAUTION: This company is bogus! I purchased 2 back-up batteries from them for my cell phone, one of the battery couldn't charge at all and the other completely drains within a few hours. I contacted the company twice in July to return the merchandise and I have yet to receive a response from them. Do not patronize this company as their products and customer service is absolutely the worst..

I ordered a new Braun shaver. They sent me an international unit. When I called them they said they would send out a new American style cord but it would take two to three weeks. I couldn't wait that long so I went out to Walmart and bought a new shaver, and sent their unit back for a refund and they charged me a $34 restocking fee. THEIR MISTAKE AND THEY STILL CHARGED ME...

I purchased two "brand new" Magellan replacement cords. What I received was a used Verizon cell phone charger and a generic camera cord.
I sent a picture of my receipt stating that the products were new and Magellan-no response. I regret so very much not reading reviews on this company before my stupid and careless purchase without not first seeing what a sham this site is. I am reporting my purchase to the FCC, LifeLock and BBB and encourage all others to do the same.
My greatest concern is that I actually, yes foolishly, gave my payment information to this thugs.

Ordered a Garmin GPS. I received a refurb unit, which wasn't made clear on the site at all. I can accept some responsibility there, but my real problem is the customer service. The package contained a car charger unit that had the wrong connection for the GPS (had a mini, needed a micro). I emailed them using both email addresses I could find (info@... and processing@...) and never received a response. So, deceptive site, poor order execution, and horrible customer service. Not the triple play you are looking for.

I ordered 4 batteries from this site for my phone. According to the website under disclaimer at the very bottom (which of course everyone reads... NOT) it says that you only have 30 days to return product because the warranty is only for 30 days. Well since I don't usually read the disclaimer at the bottom of a web page then I am unable to return my batteries two of which don't even fit my phone (they said they would) and one that fits but wont charge. So I am stuck with 4 batteries of which only one fits. Hope people read these reviews and don't purchase anything from this company. Wish I had taken the time to look for reviews!

Ordered a roof rack system over the phone. Item came in 3 days as promised but the wrong foot kit.
Contacted their bogus offshore customer service department to get correct kit shipped overnight as I needed it the next day. They stated it was my fault because I ordered the wrong part number. Sad excuse because I didn't order by part number, I simply told them the model car I had. Their sales person did the rest. It went downhill from there. Ended up having to buy the correct part directly from the manufacture for an additional $75 plus shipping.
There is way more too it but it's not worth wasting another minute of time on these jokers.

Placed order on 8/12. Waited for tracking information for 6 days. Nothing. Went to the website and was advised FOS was waiting for tracking information. I sent an email asking for a better status. Was then told item was on back order and should be "received" in 7 to 10 business days. Responded to that message with a request to clarify if I would receive it in 7 to 10 days or would it be received by FOS in that time frame. No response. On 8/25 asked for an update. No response.