FactoryOutletStore.comReviews 979

I just ordered the Plantronics M70 bluetooth earpiece about 15 minutes ago. For 15 minutes I have been on hold *******0376) waiting to speak to someone to claim my additional $25 Walmart or Home Depot Gift Card. Twice I have been hung up on after waiting on hold because the recording said"your call will be answered shortly". It never was. However, I was hung up on. If this is customer service then I pray nothing happens to my purchase because I'll just be hung up on repeatedly. Never shopping here again. I'd rather drive to the store.

They just lost a dedicated online shopper.

-------- #Ilive4convenience

I bought a replacement laptop computer battery Toshiba PA3534U. Factory Outlet Store website stated that the battery meets or exceeds original manufacturers specification. My original battery lasted 4 years. Their replacement worked for less than 90 days before it stopped taking a full charge even though I cycle charged by letting it drain all the way down. I called their customer service and was told that the battery only has a 30 day return policy. However, the website warranty page implies some manufacturers have a 90 day warranty; apparently this does not apply to their computer batteries, now I understand why. He told me that I should have purchase the 2 year warranty for an additional fee. I checkout a number of other websites that sell the same type of battery and they all offer a 1 year warranty at no additional charge. I mentioned this to their customer service representative and he must have gotten confused. He told me I should have purchased the battery from them. I was surprised by his answer and asked "so you are telling me to buy batteries from your competitor". He then stumbled on this words because the conversation was no longer going by the "script" in front of him. I do a lot of my shopping online with Amazon and have had great experiences. In hind sight, I should have stayed with them. Needless to say I am out a battery and will check out the competition for better product offerings, warranty, and customer service.

After a bad experience buying a replacement battery for my laptop locally. I went to HP. HP uses these idiots... I gave them the EXACT make model and serial number... I know how to read... they don't. The battery they sent me was NOT even close... and they are reading off of scripts since they do not understand what you are saying... do not waste your time and money with this place... WHY THE HELL does HP use them!?

Completed Dissatisfied!
Do not buy products here!
I ordered and paid for a Garmin Product at the online Factory Outlet Store on 2/28/2015. They indicated product availability and offered a standard 2-5 day estimated delivery.
After the product did not arrive, and without any communication from the "store", I tried to track the shipment online but only received a confusing note that they were processing my request. I called and was advised that the product was back ordered and WOULD SHIP in three days. DId not receive the product. Called again and again advised that product WOULD SHIP to 2-4 days... didn't happen. Called again... same advice so I cancelled the order.
I strongly recommend that you do not buy from FactoryOutletStore because they don't communicate with the manufacturer nor with the customer. They don't provide any accurate information about the actual product availability or shipment.

I ordered thinking they were a Magellan dealer, that was only a bait and switch. I got the GPS and it locked on the start screen. The GPS looked like it was used for a hockey puck. I even get the joy of paying the return shipping. When the people you talk with don't even speak english, HANG UP!

They refunded my money, but shipping one way only

I was looking for a specific phone system with certain capabilities. I didn't have a model#, but your site made it easy to find what I needed at a reasonable price and then added free shipping!
THANX.

This company is set up to take advantage and your money at every possible point. I mistakenly ordered the wrong product. The same day I received it, I followed their return policy to the letter. Returned the item for an exchange. What I got in return was a $60 charge after I paid $20 to return the item to them. So, I am out $80. Most companies would be happy to exchange for a more expensive item (the item I needed cost 100 bucks more!), but factoryoutletstore.com is just interested in taking your money. There customer service number just had a repeating recording that would not accept any input from the customer (said enter 2 for returns, but 2, or any other digit, did nothing). What a scam. I will never do business with this company. Save yourself the trouble!

I went through Hewlett Packard's site to ordered a battery, and they redirected me to FactoryOutlet's site, then I ordered a battery for my HP Laptop. I was given a date of 2-5 business days for delivery. Upon checking through tracking the item, it has been sitting in Fayetteville NC for over a week, and I was told it could not be delivered to the Post Office in my area. The Post Office states they could delivery it but it is their call in Fayetteville. I have asked for a refund, but was told I had to wait another 10 days. I have not item, and have to jump through hoops to get my money...

I ordered from this store but since my shipping address was different from my billing address, (coz I'm in another state for temporary work) they send me this form to fill up and asked me to provide credit card photo & ID photo copy as my authorization to identify that I'm the same person making the purchase. Which I did satisfactory. And I waited for a few hours for their respond. When I got a call they said they can't complete the transaction because the shipping and the billing address was different.

So why the hell they send me the authorization form?

I know they protect the customer like me but why waste my time to fill up the form if it is not possible.

They have a lot of equipment to select from and the prices are competitive as well. I will order from them again.

I placed my order with someone who barely spoke English. The order never arrived, no email confirmation. When I called they had the wrong email addresss and credit card number. They wanted my credit card number again.? I did not like the way the customer service agent was handling this call and after speaking with them my female intuition told me to cancel the order. There is something not so right about this company. When I ordered my Samsung battery from Samsung.com they told me they get complaints all the time from customers who never got the right stuff from this company and ordered from Samsung. Be careful--- and spend a few more bucks with a legitimate company for peace of mind.

The "positive reviews" all basically say the same thing which leads me to believe they're fake. I wouldn't be surprised. I'm currently dealing with them now with my purchase of a watch (Suunto Ambit 2) and have been waiting the entire week for just a tracking number. They keep telling me it will be available in 24 hours. Well, a few days later and it's still not available. Called again today and they told me end of day now. I tried to cancel but it was "dispatched" already to the carrier and cannot be retrieved during this process. I intend to immediately re-send it back purely out of disgust for this company. It does say on the website there is a restocking fee and shipping costs will be charged (I see some reviews that state otherwise, so I'm sure the company wised up and made this more clear). Still sucks but I'd rather get this behind me and never do business with them. Also, my watch said it was "Brand New" on the website but see complaints of refurbished items. I'll be curious to see how mine arrives. I should have known things were fishy when they asked for me to fax them a verification form (signed) with a photo copy of my credit card because my shipping/billing addresses were different. I didn't do it. Never have been asked that and that just seemed arcane to me.

I already bought my Suunto Ambit 2 again from Amazon just today. It will even probably get here before the Factory Outlet Store's with just regular shipping used on Amazon. Don't stress about your item... just use the normal channels you are comfortable with. Price reduction is not worth the hassle.

I will not be doing business with FactoryOutlet Store again. Bought a cell phone booster that did not work at our house. Was charged 15% restocking fee and $8.00 shipping when I returned the item. I was not informed of the restocking fee and postage fee when I purchased the item. Very deceptive marketing!
When the company saw this review, they contacted me by email to ask about my comment "very deceptive marketing". I replied citing the restocking fee and postage fee not being clear.
They did refund my money, however. So I am grateful. Just be aware of this if you order from them and be very sure you want the item!

Wish I would have read the reviews before I placed an order! The website says all orders will be filled in 1-3 business days. Says I would get an email for tracking purposes, when the order had been shipped and if the product was on back order I would be notified. After nine days with no phone and no email from the company I had to borrow a phone to even call to Factory Outlet Store. The service rep was very hard to understand. I "think" he told me the battery was on back order. I canceled my order and needless to say, I won't be ordering from this place in the future. Now I'm waiting for an email with the cancellation info.

They sell garbage! Refrigerator filter I bought leaked all over the kitchen floor. DO NOT PURCHASE FROM THEM!

Looks like they do this on the regular... send a re fab unit on a gps, I bought what I thought was a new unit, waited forever to get it only to find it was a used rebuilt one! No where did it say this when I ordered it! I see several other people had the same issue!

This is the most unprofessional, incompetent, and careless bustheir customer service is a joke. Their customer service is a joke. Go online and look at the amount of complaints filed and the Better Business Bureau. Wish I had done that first. I looked on one website which graded them a 4.2. I looked on others which have 97 complaints with no resolution and many others with the same kind of response. Don't make the same mistake. Do not do business with these people.

I placed an order at FactoryOutletStore.com on 1/21/15.7 days later, I receive an email saying that I need to call them for verification - 7 days! The order say in their system for 7 days before any action was taken on it. I canceled the order and placed the order on amazon for less money.

I have been shopping for several months for a five handset Vtech home phone system. They aren't available in stores. This system can be linked with my cell phone. It's exactly what I've been looking for.