FactoryOutletStore.comReviews 979

I ordered two Pet Safe collars, rec'd 2 which did not work Called them, returned for replacements. Rec'd one replacement, called again for the other replacement, they stated they only rec'd 1 collar. After arguing with them, they refunded for one collar. The replacement we rec'd? Did not work after less than 2weeks. Called them to return, They reported that we were refunded for two. NO! Now they have to check and call me back. Let's see if they do. I contacted Pet Safe and they were not interested in intervening in this problem I figured since this company is representing the Pet Safe name they would have something to say about it.

Unfortunately I read posts after I placed the order for three genuine GE water filters as shown on the order page. These CHEATERS sent filters identified as "WaterSentinel" not the genuine GE Filters which were advertised. If I wanted cheap crap filters I could have purchased them for $3.00 a piece instead this company has RIPPED me off at More than $20.00 each!
Shame on me this one and ONLY time. NEVER will I make a purchase from this deceitful company. I will return to making ALL purchases on Ebay, where vendors want and actually need a good rating to survive. This poor excuse for a company could NEVER get a good enough rating to ever get sell on Ebay.
PLEASE, Everyone who is reading these posts, DO NOT EVER DO BUSINESS WITH THIS "STORE".

The filters I received were nothing like the manufactures filter and would not fit in my unit even though their advertising claimed it to be an equal quality replacement. Returning their miss represented replacements cost me another $16.16 in UPS costs and a 15% restocking charge. They finally refunded about half the amount leaving me $40 poorer and no filter. Would not recommend this company to anyone. I plan to report them Interstate Commerce Commission

Ordered a Garmin GPS. Got it quickly, went to use it and the power cord wouldn"t work. I emailed them and they emailed back, that they would get back in touch. They never have, even after two more attempts by email and phone.

Ordered I believe were original Samsung water filters for my fridge. Turned out got knock-off brand WaterSentinel shipped. Website showed only Samsung logo and Samsung part numbers, no mentioning on the website and the order of the WaterSentinel brand name. Try to do a search of WaterSentinel WSS-1 (the actual filters I got shipped) on their web-site, it will show up "no results" however a search for Samsung water filters will show results. Furthermore Samsung water filter specs are being advertised on Factoryoutletstore's page, which I cannot get confirmed for the WaterSentinel WSS-1 filters I received. I thought I paid good price for some original Samsung water filters, ended up paying 50% more than for I knock-off as offered on other sites. Be aware! You are not paying for an original Samsung water filter, you are paying for an overpriced knockoff, very deceiving!

Bought a polycom conference phone and paid extra for the two year warranty. The phone failed just before 1 year. After shipping it back at my own expense and also providing a return shipping label. The Factory Outlet store informed me that it was not repairable and they would be sending me a settlement offer. The first offer was for $33.00 the second was for $299.99 and the third and final offer was for $349.99 and that was the best they could do. I paid $409.00+$50.00 for useless 2yr warranty. My company and or I will never do business with this Factory Outlet Store again.

Oh how I wish I had read these reviews before I made a purchase from these people. My aerobed arrived DOA and when I called to arrange for a refund they would not talk to me. Instead they referred me to the manufacturer. The number they gave me for the manufacturer was one of those numbers where you cannot get a human on the line to save your soul.
If you buy something from this website you may save some money up front, but if the product is defective or not what you ordered you are pretty much SOL.

WE ordered a Minn Kota Riptide trolling motor and foot pedal from this company with the guarantee of 30 day returns. Well it wasn't the correct items for our boat and we returned them at a cost of 82.00 for shipping. When they were returned we tried to get credit and was denied until they had time to examine unopened boxes? We disputed with our CC company and they held the charges until a credit was received. We didn't realize the credit was 185.58 short, until today. I called and the Indian woman said sorry too bad the 15% stocking fee is on the website and we recharge the shipping too? None of this adds up, I asked for the 82.00 we paid to return the items and she said contact your CC company. We ordered by phone and the Indian man said returns no problem, no mention of restocking or shipping charges being deducted. We reordered the correct items thru a local business and all is well. I say never use this company unless you are sure of what you want and the technical help and CS is Indian :( Please do not think I'm predigest, I have Indian friends, they do not have good customer service.

I ordered two wireless headsets with lifters for desk phones over 3 weeks ago. The headsets came in via FedEx within 4-5 days. The lifters were delivered to my town via UPS, then the USPS was in charge. The package never arrived and was shipped back to the senders address in NY. After arguing with someone in India, I was able to speak with someone in America. She said they would reship the item same day. 3 days later, I call back and someone in India offers me a refund... I finally get to a supervisor (same one who said it would be here today) and ask for next day shipping. She declines and advises the package will be here in 3-5 days via UPS. Unacceptable service. You didn't deliver on your promise and I have to keep waiting? Never again

This place is nothing more than a company that is sells pure junk and then commits fraud. I ordered a cell phone battery from them. They first sent it over 3000 miles away from my location. They ship your order by way of DHL which is as bad as this place. DHL tenders your order to the next carrier so it gets lost. I called them and all you talk to is foreigner's that can not speak English, they talk as to if they don't want you to understand what they are saying so you hang up and give up. I am one state away from there location and it took 3 weeks to get my product. When I opened the bag the wrong battery was sent. The part was out of the wrapper, the wrapper had the correct part number on it but the part was wrong it looked like they just threw the wrapper in the bag and then put whatever they had in the bag. They sent my part in a plastic bag with no bubble packing whatsoever. Every time I called them they would give me the run around. Once they offered to give me a free 25.00 gift card for walmart, they transfer you to someone else and then they try to con you into paying 1.00 and scam you into signing up for something that will end up costing you. Stay as far away from this place as you can. They should be shut down permanently and sued.