FactoryOutletStore.comReviews 979

Order for anti bark dog collar OK but replacement spray canister not included as ordered (~$10). Customer Service gave me repeated, ongoing run-around maintaining their paperwork showed item was included in original shipment. Basically they questioned my honesty rather than fixing the omission. I finally got weary of chasing my money and gave up on trying to resolve. This company has problems! Additional peeve - they included a gift (=stock they couldn't move) of a timer driven 2 stage pet feeding station with my order. They might think they did me fine but the waste and the extra trip to Goodwill was an additional bother. More stuff is only welcome when it's GOOD stuff..

I was shopping for an automotive GPS as a present for my dad. FactoryOutletStore.com being listed as a Google Trusted Merchant gave me the confidence that I should be dealing with an honest and reputable company. I wish I had read the reviews from other websites first. After a few days of delaying making the purchase of the product I was contemplating, I received an email offer stating that they would apply an additional 5% discount at checkout as an incentive to complete the purchase that same day. So I did. Guess what -- no discount applied. An immediate call to their customer relations line followed, during which I was told that the offer did not apply to the product I purchased. When I presented the fact that the product was the one specifically referred to in the email they sent, and was the ONLY one I had even considered purchasing from their website, I was told that I had to read the fine print elsewhere in the email that excluded the product as being eligible. Ha! The fine print DID NOT exclude the product. I am surprised that Google still considers them a Trusted Merchant with all the negative reviews they have garnered due to their purposely deceptive practices. I cancelled the order immediately and will be contacting my bank to prevent them from dipping into my account. I will make the purchase from another company I have dealt with before.

I ordered a Garmin GPS for my motorcycle from this company on Tuesday. I was going to place the order on their website but I wanted to confirm what all was in the box before I placed the order. The Garmin I ordered comes with XM radio and I wanted to make sure it was a complete kit as their price was about $100 lower than most of the other sites I visited. Once the CSR confirmed what was in the kit I told him thanks and I would order it off their website. That's when I got the same song and dance as others have gotten about ordering direct from the rep. I declined and said I would rather do it on the website. He kept asking for the order and threw in another $5 off. I thought why not and placed the order with him directly. He said it would ship same day, Tuesday. I then got transferred to someone else for the FREE $25 gift card scam and ending up hanging up on that person. After I hung up in about 15 minutes I got a message from someone in my office from them saying there is a problem with my credit card. I called them back and as the phone is ringing I start to get this uneasy feeling and did a search on Factory Outlet Store Reviews. Someone answered the phone before the I could read any reviews and they wanted to know my company name, nothing to do with my credit card. After I gave that info I found all the negative reviews and started kicking myself for not checking them out first (same comment as another reviewer). I was told by the first CSR that I would get an email of the sale with tracking information. It didn't show up in my inbox on Tuesday when I ordered it. It didn't show up on Wednesday so I went online and checked with my credit card company and sure enough, there was the charge for the Garmin. Thursday I called them to find out what was going on and possibly see if I could just cancel the order since I had received no emails from them. The rep told me it did ship on Tuesday and I was scheduled to receive it the next day, Friday. He verified my email address and they had misspelled my name. He changed the email address and I soon got the confirmation email with the tracking number. It said it would indeed be delivered today, Friday. The mail came and sure enough, there was my Garmin. I opened the box and checked all the contents and looked close to make sure it wasn't a used or reconditioned unit. Everything was brand new. I turned it on and it seems to be working just fine. I'll install it on my motorcycle this weekend and check everything else out too. I really don't have any complaints about this company. The only reason I didn't give them 5 stars is because of their sketchy $25 gift card scam. I think the CSR gets a commission on every sale and that is why they push you so hard to make the transaction over the phone. Otherwise, I'm completely satisfied at this point.

I unfortunaley did not look at the reviews written prior to my purchase of a Tom Tom GPS. I was told they had 2 in stock and was available to get in 3 days. 2 days later I called them and they said it was out of stock and on back order. This was a very common practice with this company. I did get a refund imediatley (thank you) however everyone should stay away from this company. They are not BBB credited and do not deserve to be in business.
I had to rate it 1 star otherwise you cant move forward but they are a minus10 stars

The title says it all. I saw on the bank site that my credit card was charged so went to the FOS site and see the product is on backorder and will not even be received by them for "7 to 10 days." This is close to illegal and definitely against bank rules. I cancelled the order and will wait a few days to see if a refund shows up.

Edit 7/17: They must know who I am... correct amount was creditted. Separately, I found the product on another site for the same price, paid $15 additional and had it the next day.

Hey you with the bulava diamond, better get it checked, is probably a fake. I purchased a Samsung galaxy phone for my girlfriend. I got the phone in short order then traveled overseas with my gift in hand. The phone did not work. I took it to the Samsung tech center. The tech looked at the phone and said it had been opened. Opened? Means taken apart. The new phone apparently is a refurbished being sold as new. After over a week now dealing with Google trusted sites and the rude and unconcerned customer service I am out $400 for a defective phone. I ended up purchasing my girlfriend another phone. I will never shop here again and as far as Google trusted Site, that is a big joke.

. I called FactoryOutletstore.com to inquire as to how long it would be to receive a Garmin GPS device which was on backorder. I was transferred to a foreign call center, and was told they could ship the item by the end of this week. I thanked the agent for the information, and was about to hang up when he told me he could place the order over the phone. I indicated I would place it online, and he became defensive and told me it would take another week longer to ship. When I challenged him on why it takes longer to ship for an online order, he became more defensive. I told him "this doesn't make any sense". He immediately transferred my call to some 1-800 number which was for a company called Value Plus, an automated phone number for a Walmart gift card. I will never try to do business with this company again."

I ordered a three battery pack for my Canon (NB-6L) camera. My card was charged, yet nothing has been mailed. Each time that I call, I am always told that it's on back order. At the end of every call, I am told that I have qualified for a $25 Visa Gift Card. This smells like a scam to me... Everyone has an accent, and when I asked where the call center was, I am told Brooklyn. Me thinks it's Bangladesh. Time to cancel the order and let other potential customers know that this is unsavory at best...

False Advertising:
I ordered a phone system and needed a cordless headset for it. Salesman sold me one that he said would work. When it was received, it was not compatible. I called to send back the headset and was told I could not get a refund without the box. Because I was assured the headset was compatible, and it says so on their site, I threw out my boxes. When I mentioned BBB, they all of a sudden will take it back but with a 10% no box fee (which I understand) plus a 15% restocking fee. I do not agree with the restocking fee since it was their mistake. After finally getting in touch with a "manager" today, she hung up on me when I said I should only have to pay the 10% fee. She said "I told you what you need to do" and hung up.
Stay away from this company. False advertising, extremely poor customer service, and a rip-off.

I ordered a replacement battery for ASUS U47A but received a battery for U46. Cost me $12 to ship this back. After 2 weeks of no word, no replacement battery and no refund I called and was told "my U47A" battery is actually on back order and will cost $73 instead of $43. After 40 minutes on the call I find out even the $73 is still the incorrect battery and all I will receive is a refund for the battery but not the shipping. So... one month later I have no battery and I am out $12.

They suck. They sold me the wrong phone and told me to contact them. The only reason they do this is to try to convince you that they sold you the right phone. They smooze a bit and if you tell them that they are wrong they tell you to call samsung and give you the number, if you argue any further they will then hang up on you. When you request to speak to a supervisor-they will ask you in a hard to hear and understand-their telephone and mics suck, i couldn't hear them nor could i understand their foreign language reps. I'm not prejudice i love all people but the accents are way to heavy and the phone system sucks maybe i would be able to understand a bit more if i could hear them better -at least.the ad says one thing and what they sell you is not what you paid for. I will ad details to this report at another time.