FactoryOutletStore.com

This Website is a FRAUD. They represented themselves as "Walmart" and my credit card said "Walmart.com" for the purchase. Bought a water filter for my frig which was essentially an empty canister. There was no way to return it. The e-mail address for "customer service" returns did not respond to e-mails. The "customer service" phone line kept hanging up on me. A "return" recording told me to go to www.factoryoutletstore.com for a "return form" and there was no form on the Website. Called my credit card company to dispute the charge and they told me the business was a sham business. DO NOT BUY FROM THIS WEBSITE!

I ordered a GPS power cord. I got an email with a tracking number with UPS-MI. I clicked on the link and never could get tracking information because the link would never load the webpage. I contacted Factory Outlet Store about this problem and all they did was email me a receipt of my purchase. To this day I never received the product, can't track it, and now they will not respond at all to my request for a refund. Stay away from this company. You can get whatever you need from Amazon I am sure. I ordered my power cord from Amazon and had it the next day.

Tried to order a watch. Received an email stating they had additional questions about my payment. I called them and they wanted to know the individuals that lived at the shipping address and individual names with their phone numbers. I told them to ship it to the address. It shouldn't be that difficult. They said they would and then the next day I received another email where there was problems with the payment again. I called and they were still harassing me about the issues the night before. They refused to ship it to the shipping address and told me it's because of "fraud."

Wanting to reduce use of plastic water bottles, the family made commitment to use filtered water out of our refrigerator. Came across factory outlet website claiming that have replacement filters for my refrigerator. Purchased them six months advance (to stock them knowing it will be used) in preparation of replacements. When the time came to replace the filter, I learned neither one fit. When I called to have them replaced or refund, they offered only 1/2 of my money claiming I surpassed their 30day return policy. I wouldn't have asked to be returned if the product worked! So much for planning ahead and stocking up! Be aware of their products. Purchase one at a time and make sure the product actually works immediately after the purchase.

I ordered two Pet Safe collars, rec'd 2 which did not work Called them, returned for replacements. Rec'd one replacement, called again for the other replacement, they stated they only rec'd 1 collar. After arguing with them, they refunded for one collar. The replacement we rec'd? Did not work after less than 2weeks. Called them to return, They reported that we were refunded for two. NO! Now they have to check and call me back. Let's see if they do. I contacted Pet Safe and they were not interested in intervening in this problem I figured since this company is representing the Pet Safe name they would have something to say about it.

I ordered 2 cordless phones in September of 2019, one of which was damaged upon arrival. I then sent one phone back in for replacement. They then lost the phone that was returned. A couple months later when they found the return they told me that I had to return both phones in order to receive a new set, they said that saved a lot of $ by ordering them together so I had to return them together. I saved $3 by ordering them together. So I have now returned both phones and have called every week to find out the status of my order and for three weeks now they have said the same thing,"give us 3 to 5 business days to figure this out". I am astounded that this company has been able to stay in business with their total lack of customer service and unsavory business practices.

Ordered 2 pairs of Muck gardening slippers on 3/29 with 5-7 day delivery. Contacted on 4/4/2017 to check on shipping status. Got a reply that the product was on national back order and they expected availability by mid-April. Thought I was dealing with Muck Boots direct, but later found out is was this outfit.

Checked again on 4/14 as on of the pairs was for a Birthday gift. Was again told that there was still a National back order and they may have the items by the end of April. The same afternoon I received a phone call from someone (heavy India accent?) claiming to be from the company with an offer of something to make up for late delivery. Sounded like some of the typical Scam calls... hung up.

Canceled the order with FactoryOutletStore and went directly to the Muck Boot site. Placed the order with them and received the shipment within 5 days.

SOOOO much for National back order. Deal direct with factory, not someone that doesn't have direct access to the product!

Product was misrepresented by sales associate. I was told a specific chip would function in my Lowrance fish locator by Factory Outlet Store sales representative. When chip arrived, it did not. I called to get instructions to return product, received no help from the operator, I was told she would send me instructions via email, which I never received. When I did, on my own, locate return form, I read they hit you up with a 15% process fee plus the actual cost of shipping. I feel, as I was misled on the product, they owe me for the cost I paid to return item AND reimburse me the money they withheld from my credit.

My first order was canceled because I used ny husbands credit card but my information. I fully understand the order was canceled for security reasons. However, the money went thru the bank 6 days after the cancellation so I call... then it was voided.

So, I place a second order on my card and my information. It was canceled. I have been given 3 different phone numbers on 3 different occasions to call to find out why my order was canceled. All phone numbers are wrong, all of them wrong. The numbers given were *******161, *******141 and *******180. I wrote them down. I may never know why it was cancelled because, quite frankly, I am tired of trying. Customer service is the worst I've ever dealt with ever! I'm not a person to complain but this is Nonsense!

This is a disreputable bordering on Deliberate Dishonest Company. I purchased a Garmin GPS from them. It came with missing items and no charging cable. I have called them several times, and either I am put on hold and disconnected, or I am given the run around. I have also emailed them several times, and either I do not get a reply, or they reply something that has absolutely no bearing on the problem. My last email to them was that unless within ten days I receive the missing items or a prepaid shipping container to send the merchandise back to them, I was going to dispute the charge with VISA.

They claimed the headset I bought was compatible with the base I already had on the website and it took me over a month to try to pair it when I finally called for technical support and they made me call ATT corporate and they informed me it was not compatible. When i called to request a return, the customer service rep hung up on me when I asked to speak to a supervisor since it was over 30 days for a return. Do not trust what is listed on this website.

I ordered a car charger for my Samsung Galaxy 6 Active. The website stated it was in stock, and would ship in 2-5 business days. When trying to check my order number, it said no such order number existed. I called to inquire, and was told the item was on backorder. I asked why I was not notified of this and was told hundreds of items are on backorder. They then sent a backorder email. The agent on the phone said 7-10 days, yet there was no time frame in the email. Luckily my card has not yet been charged.

I paid $96 for an item to be overnighted; I wasn't sure about the timing and how everything would process, so I called and spoke to a representative who insured me my item would be delivered on Monday, potentially Tuesday at the latest. I received it Wednesday. I called to ask for a refund in some capacity and I received nothing but hostility from multiple people at Factory Outlet. I was promised a call back from a Manager which I did not receive. The reps told me I was misinformed about my delivery timing by their employee and they have done nothing to right their wrong. I will absolutely not work with them again.