The worst customer service. If there is a problem they cannot solve they just repeatedly hang up on you. Returns are charged with shipping and restocking fees so you wont return anything. They just tell you they are sorry and will not to anything about your problem. They masquerade as a factory store but they are not. Uncaring and rude.
Product ordered was not shipped within the 24hrs that was paid for. When emailed about this issue and asking for the extra shipping to be returned, I received an email in return saying my order was cancelled, which was not my wish. No communication to begin with informing me that my product was not shipping on time. Very unprofessional company. Be careful ordering from them
Delt with these people for 13 days different person every time. Always a different story. They make the web site look like it is the manufacturer factory outlet. But they have nothing to do with them. I hope to get a credit on my card but I disputed the charge to be safe.
The company uses a company to do their sales that tries to deceive customers into thinking they have received rewards that are not what they appear. They are really ways to get customers trapped into gimmicks that are a pain in the rear to get out of, making it a very deceptive practice. Just let me buy my product and be done with it. Stop trying to continue to make money off of me by deceiving me after that. It is insulting. I would not recommend your product to others because of this experience.
The included AND CHARGED me for something i didnt order...$15 overcharge... when i called to get them to correct it, i got a very rude guy (either indian or phillipine call center). No apology or refund... rude...
I will not buy anything from these people again... watch your card statement
Order was wrong and took a really long time.
Would NEVER order from them again! The website was misleading and made me think I was buying the $135+ tennis shoes from a Florida business. When I finally received the tracking email it was all in Chinese. I feel mislead.
The entire experience with this company was a nightmare. First attempt they sent the wrong gps. Second attempt they sent me a gps and the traffic receiver cord was defective. Rather than replacing the cord, I had to return the complete GPS at my expense and was told they would credit my account. Not only was this a problem but I paid for 3 day shipping and it did not arrive for 5 days. All the people I talked with where unwilling to resolve this matter the easy way and for the most part where rude. Never going to do business with this company again. Neither should you!
Hello Mike W
Thank you for your order here with us at FactoryOutletStore and regret that the traffic receiver cord you received seemed to be defective.
We reviewed your order history and show that we have one order in our system for you that was successfully delivered and that the package was delayed by our carrier of choice:
USPS Statement: "We've left the package in our facility. This may cause at least one business day delay. / Your delivery has been rescheduled for the next business day." Due to this delay your Express Shipping was refunded.
We completely understand your frustration and welcome the opportunity to make you one of our Satisfied Customers. Please feel free to contact our US Based Customer Relations Department a 646-367-6141 Monday thru Friday from 9am to 4pm Eastern/Standard.
Never will order from this company again. Product deception. Refurbish product sold online as new. Upon receiving product box is marked as Refurbish. Call to complain and told it new it just was taken off of store shelf and sold. What a LIE. Only order from this company if you want to be rip off!
I have spend more over $2500 with this store and they will not take a return one item due to COVID! This is bull. I will never buy from them again and I would recommend that you do not make a purchase from them.
I love all of the neat things to buy, however I wish that phones in general today didn't cost half a grand! But I do love this site, which is a safe google site! I will be buying from this site again and again!
I had some concerns after reading some of the poor reviews. But the prices are fair, with free shipping, located in the USA. And it is a Google trusted site, for what ever that is worth.
I ordered heads for a Norelco Razor. I received them promptly with no issues.
I ordered up a replacement refurbished garmin HR+ fitbit like device with XL band that was advertised as "in stock" to be shipped, etc. Amazingly 72 hours later I get the email "out of stock" backorder will be filled by end of June. Also included was the teaser of I can get a lesser version of Garmin product for same price, that is in stock. Nope, ship me what I ordered, please. End of July get notice like June and another request to ship me a lesser device for same price. These guys are hocking old crap that they do not have to hope you will buy even older crap that they have laying around. Cannot believe that Garmin is sponsoring them or that they are in any way affiliated. RUN AWAY!
Waste of patience and time.
Ordered a Minn Kota electric outboard July 3 with late July delivery. Promise date went to early August, mid August, Sept... now Mid October. I cancelled.
In the mean time their 48hr 75% off sale, and "free shipping ends tomorrow", has been the same for over 3 months. Not a big deal, it just a loss of credibility.
I ordered 3 plantronics headsets. One of them came without the base. When I opened the box and realized there was a problem I immediately called to notify them. I was told they needed 3-5 days to "reseach my claim" it has been over 5 days and still no word from them. I paid close to 300 dollars for each headset so basically since I can't use the one without the base I basically threw away 300 dollars.
I purchased 2 Samsung Refrigerator Filters. Since they were not genuine filters, it caused my refrigerator to leak within 12 hours. I had to contact a refrigerator repairman to come to my house. He replaced the filter with a genuine Samsung filter, and the leaking stopped. This company would not allow me to return even the unopened filter because 30 days had passed. Horrible customer service. Do Not Buy From This Company!
When I came to your factory store website, I was not very happy that you would allow offers from other business's to trick me into calling them. I expected to make a purchase from you. But after my purchase I was prompted to call a number for a $20.00 cash rebate, I almost called the number until i noticed it was a trick. Not very happy that you would be a part of that kind of bait and switch tactic
Hello Paul G
We thank you for ordering with us here at the FactoryOutletStore and sincerely regret that you feel "tricked" as all of the Rebates that we offer are completely optional and can be cancelled at anytime. Each offer consist of different services, products, incentives etc. along with a range of redeeming guidelines.
Our US Based Customer Service Department is at your service should you need us. please feel free to contact us at your convenience at 646-367-6141 Monday thru Friday 9am to 4pm Eastern/Standard
I ordered 2 Wahl hair clippers, because the site claimed they were in stock and shipped within 24-48 hours. I was charged immediately. 10 days later I went on the website, where I had created an account, and it had no evidence that I had any orders pending or closed. I then took it up with the chat agent, but after telling me nothing for 10 minutes, admitted he did not have access to that information and I needed to call customer service. I called, and was in voicemail purgatory for 15 minutes before the system finally told me no-one could help me, call back later. I then emailed asking them to cancel the orders. I got a prompt, polite response, informing me the product was back-ordered (lies on website!) and ecpected in 7-10 days. Ignoring my request to cancel. Will try once more by phone to cancel, then will enter a fraud complaint with my credit card company.
The phone I ordered from FactoryOutletStore turned out being backstocked. When I called to ask for it to be cancelled I sat on hold for 45 min only to have them tell me to call back tomorrow. I just want to be refunded my money but no one will help me cancel my order. Very unhappy with my service I'm receiving. I have a feeling I won't get a refund or my order cancelled
Placed order on 8/12. Waited for tracking information for 6 days. Nothing. Went to the website and was advised FOS was waiting for tracking information. I sent an email asking for a better status. Was then told item was on back order and should be "received" in 7 to 10 business days. Responded to that message with a request to clarify if I would receive it in 7 to 10 days or would it be received by FOS in that time frame. No response. On 8/25 asked for an update. No response.
They sent me a battery that was the wrong number of the one that I ordered. I had to pay to ship them back. Then instead of sending the correct battery out AND refunding the shipping costs as I had discussed with a customer service agent on the phone, they refunded me a little more than half of what I paid, due to restocking fees. They were literally charging me a restocking fee for their mistake. I called them to try and get my money back and they still tried to short change me and not issue me my full refund.
Overview
FactoryOutletStore.com has a rating of 1.3 stars from 979 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FactoryOutletStore.com most frequently mention customer service, credit card and next day. FactoryOutletStore.com ranks 809th among Electronics sites.
With over 90,000 orders a month, and an industry-leading record of 99%+ on-time shipping, FactoryOutletStore is a $100mm+ company serving shoppers nationwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeff J.
Thank you for ordering with us here at FactoryOutletStore and sincerely apologize for any inconvenience that this caused.
We regret that you were not happy with the service provided. Hanging up on our valued customers in not a practice of ours and will look into this matter immediately. Items are sometimes shipped from different warehouses across the country to ensure the fastest possible delivery times and is motivated by stock and we understand that this was an issue you faced.
We show both packages were successfully delivered and do hope that you are enjoying the items purchased.
If there is anything that we can do for you please feel free to contact our US Based Customer Service Representative at 646-367-6141 Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.