Factory Authorized Outlet

I have ordered from Factory Authorized Outlet about 5 times now. There has only been 1 issue and it was that a box was basically destroyed, but that was on OnTrac and not them. The product was fine because of all the packing inside the box. I will continue to use them.

Ordered a Milwaukee PEX expander tool, reconditioned. It came missing the 3/4" head plus none of the heads would screw on far. It was defective from the factory in the first place. I called the day I got it and they said they would issue me a return label. Not getting it, I emailed (3 times) did an online return request, called a few times (one time left it on hold for 1:06)... finally sent another email and got a reply -- they will not take it back. There is nothing on their web page or site about returns other than "30 day satisfaction." I've initiated a credit card dispute. I guess I get to keep it. Ordered another one from a different site.

Was in the market for a new dewalt set, and their black friday prices really helped me get the perfect setup!

I ordered a running machine and got something completely different! A cap
And now I'm trying to contact them and there is no number or any email
Except message them from the website but have not got any reply or a refund yet

Purchased several times from Uruguay, South America for our Volvo Trucks Workshops. Every time, I did the purchase by phone call and talked to Steve Muñoz. Excelent every time. In one ocation we had to change the delivery address after shiping and Steve was very helpful. Ask for him if you call.
Alejo.

I placed order thy took my money never answered 10 emails thy blocked phone calls Thy might be working with fedex because fedex put lost package I reported to bbb and thy said thy would refund me which never happen I am going attorney gen and Fed trade com. $199.99 is alot of money. I would not recommend this company thy will scam you.

Also never sent snow cover that was paid for even after two phone calls, stay away from these clowns

No help at all when one of their piles of crap fail in less than a year, not answering back! Anybody there?

Item was good price and exactly what I was looking for (120v large tank compressor) so I bought. Delivery took awhile which may have been because of COVID-19, not really sure.
After arrival, while trying to hook it up, I realized that they had sent the wrong compressor/motor. I specifically needed the 120v model and they sent me a 220v model. I went back and forth with them over email for quite some time (they tried to tell me that I could run a 220v motor on a 120v circuit, it would just run slower) and they finally agreed to exchange the compressor for the proper one.
After 2+ months of dealing with this massive headache I finally received the new compressor and all is good.

UPDATE: After leaving reviews, the company has offered compensation for the mistake so thank you FAO.

I ordered a table saw from them a while back and the unit ended up arriving damaged (no fault to the company) a simple phone call to them i was able to have the damaged unit picked up and exchanged out.

Ordered over $500 of merchandise in one of their promos to earn a $100 certificate (FAOBUCKS) to use in subsequent months. Be sure to read the fine print. Can only use the certificate if I purchase another $500 of merchandise. Also, I had to follow up with them to have the coupon code sent to me. I was told it would come once products were delivered. Not the case. I would not trust them.

I purchase a generator it came in a beat-up box. I opened it up a couple weeks later and notice the pool cord cage was completely caved in. I emailed them and they said oh it's just a pull cord assembly can you fix it yourself. We will send you a new one. Little did I know it took a couple weeks to get here which voided the warranty because I put the part on myself. Had to argue and hassle to get it fixed through eBay and it turned into a complete nightmare. Had to ship it back waited a month they shipped it back and it was the same unit replace with a cheap pull cord assembly. One person acted like they cared everyone else thought it was just a hassle. I went online and they refused to even offer me parks or deal with me because I guess the broken machine they sent me was my fault somehow. Never do business with this company unless you buy them in their showroom and then look at it while you're there. I would give them zero stars but you have to give them one. It also said good for camping in the description but it is so loud you couldn't run it in a campground. I guess they're talking about camping in the middle of nowhere with no one around for miles. Finally got the generator running let's just hope it lasts for a while

We purchased a DeWalt Planer that was supposedly "NEW" When my husband tried to use it he noticed a strange noise. When he removed the cover he discovered that 3 screws were missing. Causing things to shift and one part to break. We tried to place a claim but they said the 30 days were up. This item took way longer than we expected to ship and it arrived after we had left on vacation for 12 days (our house-sitter brought it in)Then upon return my husband had surgery that left him unable to lift things until this week. A Friend came over to help him lift this yesterday and they tried it today only to find the fact it was obviously not "NEW" and they are not standing behind their product...
DO NOT DEAL WITH THESE PEOPLE!

I ordered a metal shear called JobFox from them at ebay when I got it I let it sit in my living room untill I was ready to open the wooden box it weight is 120 LB so I left it there untill I was ready well 3 months went by and I got someone to take it to the garage and when I opened it up I found it to be damaged badly so I contacted them and they wouldnt help me in any way I sent pictures many of them and even showed that the front of the machine was not bolted down just the back side they still would not help. Then I contacted Woodstock international who makes this product I have a two year warrantee and they said my warrantee was void because it was shiped damaged so now what is a disabled Vet to do I cant afford to replace it I saved money for over a year to buy this and all I got is crap! So beware!

So i placed my order on jan the 1st i ordered $3k worth of tools to be shipped to Ireland, some good deals and some free tools. God i was excited. I sold most of my old tools waiting on this order. On the 7th of jan i got a email saying my order will be cancelled in the next 24 to 48hrs that it was suspicious activity on my account. All my details were fine, the transaction went fine and money had been sent so i made the call. They started by saying that it was the transaction but i eventually got the true story or at least another story that they cant ship batteries to Ireland but they had just cancelled my order, i said would you try doing something with me for tool only no battery and they said no. Not to say i am fuming is an understatement i will now be contacting milwaukee directly to complain this seller

Stay away Shop somewhere else, these guys will rip you off... VERY dishonest people. I have a 500.00 paper weight from these people. SHOP somewhere else. TRUST my word. But I will stop by there store and see them soon.

I ordered a Husqvarna 450 20" bar chain saw for 265$ off Factory Authorized Outlet's website. 5 days later I received an email that said my order was canceled and the model was discontinued. They have the 450 20" bar posted now on the website for 379$. I called customer service and they didn't offer to help me at all. I told them I could get the same sized stihl at a local dealer new for 400$. He told me to go buy that instead. I'm never shopping at this website ever again... what a waste of my time. -Andrew

I ordered a 12 inch metal sheer that only cut 11 inches of product. When I called to return the item they told me that I would have to pay for my own shipping of the returned item, 40$ due to the items size and weight. They then failed to tell me that out of my return they would deduct the shipping of the item when they sent it! They deducted 57.90$ from the refund for shipping! Minus personal expenses on shipping I got back 42.10$ for a 140$ item that I never used due to a poor description! Very disappointed in the results of this transaction.

Called up to cancel the order 5min after placing order since I noticed they added tax at the very end of process. After waiting for 30min, customer support rep said "ok, its cancelled now". Forgot confirmation number since I was in a hurry to next business after waiting for 30min. I also sent email to confirm cancellation via email just in case. I do not know if they forgot or intentionally forgot, they shipped the product by ignoring my cancellation. I still should be able to ship it back as a return process, but why should I pay for expensive shipping fee? Something very wrong with this company

Bought. A Rakon band saw 10 day waiting got tracking number they send the saw back to factory and have lose my saw I ask for money back three days and still don't have if they going to give money back and they don't have competed pricing I can buy the saw in town $80 dollars less no they all lie to you the manager teaches his people to lie his ext is 214 don't buy from them they are crooks they say in stock

Provided bogus tracking number with invoice. Refuses to reply to email or answer the phone. Check their online reviews before ordering - I wish I had.

I place an order its show in stock and never ship it, i called to check on status i found it is back order, they never write or confirm it was back order when i place my order.

This was a gift item and the recipient is thoroughly thrilled about. I have nothing to say as regards durability cos I just got the product. With time I might know more about its durability.

I ordered a 20 volt cordless hognose. I got free shipping, I also ended up getting $10 off the price of the hog-nose saw. Shipping was a little slow, but it was free and it did show up in 8 days.The item showed up in good condition packed in the factory box. They also have competitive pricing. I have yet to deal with them on return items, which is a good thing in my book.