About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Typically frustrated and can't find anything i absolutely love
Ease of ordering, and returns trying to figure out what was my size.
Hello Donna,
We appreciate the feedback you shared regarding the sizes of the items we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Beautiful as usual. So comfortable! Have been with Fabletics for years!
Hello Kerri,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Just kinda sad they didn't have a lot in stock. But I understand with everything going on.
$#*!ty representative
Made me order a leggings I didn't even wanted!
These leggings have just the right compression & look great!
Hello Julie,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Fast delivery, outfits fit great and are comfortable
Hello Barbara,
Thank you for giving Fabletics positive feedback! We are happy to know that your package arrived early. This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you!
Best,
Nelle
Love the fit, and so comfortable. I would buy again.
Hello Deb,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing Fabletics! Have a great day!
Best,
Mary
Really wish I could get a chance to purchase some products that always seem out of stock
Hello Brock,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Nelle
Quick shipping, great fit, and good material. Definitely will buy more from Fabletics
Hello Jesus,
We are glad you are enjoying our shipping process! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Legs on shorts could be tightened. The F looks like Fila.
Hello Eric,
Thanks for sending your review! Your feedback about our product sizing and styles is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Excellent customer service, easy purchase, quick delivery
Hello Carolyn,
Great! We're happy to hear that you're satisfied with your first shopping experience with Fabletics and your order was delivered quickly! We appreciate you doing business with us. Have a great day!
Best,
Nelle
Never an issue. Good quality. Great customer service.
Hello Jennifer,
We are glad you are enjoying our product quality! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I love the cute outfits offered each month. They are comfortable and well made.
Hello Laura,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
These leggings easily became my new addiction. No other brand compares...
Hello Belinda,
Thank you so much for loving our brand! We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
They helped address my concern and fixed it for me.
Hello Jacqueline,
This is awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied. Hope to hear more in the future!
Best,
Mary
Ordered an set, due to split shipment, bottom never arrived
Hello Adam,
Thank you for your honest feedback! We're sorry to hear that some of the items you ordered did not arrive. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I paid for 2 pair of shorts and only received 1 very disappointed.
Hello Keaton,
Thank you for writing a review! Your feedback about the product you ordered is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
Very good quality product for reasonable cost! Friendly customer service.
Hello Lisa,
Thank you for the great feedback regarding our Member Services Team and the items we have online. It has been a pleasure doing business with you! Have a fabulous day!
Best,
Lia
Not enough to chose from. Cannot cancel. Unhappy with this subscription.
Hello Jennifer,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership and product availability. Our Member Services Team will contact you right away.
Best,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sue,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered an unpleasant experience with us regarding our selections and pricing. We’ll be sending you a private message right now. Thanks!
Best,
Clark