About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Will never buy any other brand! Very comfortable and fits true to size!
Same items can be found at local retail stores significantly less expensive.
Hello Samantha,
Thank you for taking the time to leave a review. Your feedback about our product pricing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Easy to use website and found exactly what I wanted quickly
Hi Karen,
Thank you for your amazing feedback about your shopping experience and the products that you purchase! It was really a pleasure doing business with you and we hope you will always have a great experience with us in the future! Have a great day!
Best,
Kim
They fit differently this time. The waist seems bigger so I'm constantly having to pull them up.
Hi Christina,
We value our members, and your feedback about the item you order is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
I ordered weeks ago and still have not received my merchandise.
Hello Alec,
Thanks for writing a review regarding the status of your order. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
I will be closing my account if those distasteful posters of women in thongs remain.
Hello Lynda,
It is with great regret that we received your feedback regarding the new posters that we have. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
It has been 3 weeks and I haven't gotten my orders yet.
Hi Anh,
Thank you for sharing your feedback regarding the shipping process! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
Sizing is off and I don't really like the membership thing.
Hello Donna,
We appreciate the feedback you shared regarding the sizes of the items we have and the VIP membership. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I used one of my credits and purchased an outfit but never received it.
Hello Jennifer,
Thank you for writing a review! We would love to assist you further with the order you did not receive. A representative from our Member Services Team will email you right away.
Best,
Dean
Love the colors and how you can look good while working out…
Hello Christine,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Allison
Fantastic material, great fit, and amazing customer service!
Hello Jamie,
Thank you so much for your feedback and for sharing this with others that you like our service and quality! We are pleased to learn that we were able to meet your expectations for online buying.
Best,
Clark
Am loving the ease and use of my monthly subscription.
Hello Gina,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
Best,
Allison
Very responsive customer service. They communicated regularly and usefully.
Hello Jaime,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a fabulous day!
Best,
Lia
Every time I go into the store I'm greeted by smiling faces and super helpful people!
Hello Mendy,
Thank you so much for taking the time to share your great experience with us! We take pride in knowing our members are happy with our products and services. Have a great day!
Best,
Dean
The customer service was great and extremely helpful.
Hi Tim,
We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
Easy website to shop. Quality materials. Love the side pockets.
Hello Sandra,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
Best,
Mary
Weather online or at the store my experience is always great!
Hello Eugenia,
Thank you for sharing your great experience with us! We always make sure to give you a seamless shopping experience possible. Have a great day!
Best,
Dean
Wish there was a bit mor variety. Love the product
Hello Fabio,
We appreciate the feedback you shared regarding the options we have online. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I really enjoyed my leggings! They were thick, and just the right size
Hello Chrissy,
Thanks for sharing your excellent shopping experience with us! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.
Best,
Nelle
Everything was sent as described, on time and in great condition
Hello Vickie,
Awesome! Thank you for writing your feedback! We are glad to hear that your package arrives on time and you're satisfied with the quality of our products and services! Have a great day!
Best,
Nelle
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Deb,
Thank you so much for your wonderful comments! We are delighted that we were able to meet your expectations! We appreciate you taking the time to share your experience and we hope you continue to have a wonderful time with us in the future! Have a great day!
Best,
Kim