FableticsReviews 13,328
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
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Sustainability
Product
Customer Service
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Fabletics keeps charging me through PayPal and then advises me I have a new member credit! Not thrilled about it! I end up paying $49.95 a month and I keep losing weight!
I'm very happy with my purchase! If your looking for leggings I recommend trying them out yuh won't regret! I love how smooth they are and they make me feel confident :))
Hello Maddie,
Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
I bought two pairs of shorts and then got charged fifty bucks for three months for"premium membership" that must've been in the fine print. This company is just a complete scam. Not at all happy.
Hi Philip,
We appreciate your feedback on our VIP program! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Amazing Experience. I really love my shorts. I want to buy more of them, and I already have three in different colors.
Hello Helieber,
Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
I love the fit and feel of all my leggings, tanks, jackets, bras! They are so comfortable!
Hello Megan,
We couldn't be any happier with this lovely feedback! Thank you for such an excellent review. We appreciate your time to share how satisfied you are with our products. We hope you have a nice day!
Best,
Nelle
The shorts and shirt just don't feel right.
I was expecting comfort after having good luck with my first order.
Hello Andrew,
We're sorry to know that you are dissatisfied with your item's fit. We will be contacting you within 24-48 hours to help you further.
Best,
Bella
Always enjoy the quality and style of the items I purchase, and I've purchased quite a lot!
Hello Cecelia,
We're so glad to know you love the items! We really appreciate the time you took to write the review. We hope you will always have a fabulous experience with us in the future!
Best,
Zeth
Easy to shop! Great feel and fit! Love the new designs every month!
Hello Dana,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
Goes above and beyond to help you find combinations and leverage the best deals
Hello Crystal,
We appreciate your review! We definitely promise awesome deals and you can surely expect more, soon!
Best,
Nelle
A package Fabletics sent me was either misdelivered or stolen. They were unhelpful in resolving the situation, and I ultimately just had to give up. That is $63 that I'll never get back.
Hello Julia,
Thank you for writing a review regarding your package. We will contact you within 48 hours for further assistance.
Best,
Nelle
I pre-ordered and item and they emailed me and said THEY had cancelled the order and gave no explanation. So I was able to pre order the item again, and again THEY cancelled with no explanation, So I forgot about it, until they sent both of the items THEY cancelled. I'm not sure how they could charge me for an item they cancelled without first notifying me. Now I have to go through the trouble of returning the item. I'm thinking of canceling this membership. They email WAY to much and they don't have as many outfits as they had when I first joined. The outfits make it worthwhile to buy but when each piece is separate, not so much.
Hello Dawn,
Thank you for sharing your feedback regarding your experience with your pre-order. We will contact you within 48 hours for further assistance.
Best,
Nelle
Love the fit and feel of the product. It looks wonderful on.
Hello Marie,
We love to hear your wonderful review! It is always our goal to serve you with the best we can, and we are glad to know that we delivered!
Best,
Nelle
Hello Sarah,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
All their products are great quality and less expensive than other name brands. Love the fit and the customer service is great! I highly recommend their apparel it's so versatile for every day wear and easy to pair with anything.
Hello Tara,
Thank you so much for your feedback! We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Nelle
I always wait for the sales because in my opinion these clothes are of high quality but a little out of my price range. A couple of days ago I purchased something in the very next day the price reduced for that very outfit by $20! I've tried waiting out the sales until the very last second but then they don't have the products anymore! I find this quite frustrating!
Hello Karen,
Thank you for sharing your feedback regarding our pricing. We will contact you within 48 hours for further assistance.
Best,
Nelle
I love the quality of fabletics leggings. I love that they are high waisted and so stretchy and comfortable
Hello Kaitlyn,
Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Keeps charging me monthly $50 and I have to call every time to cancel the payment, now 4 months in a roll, basically making payments with out my authorization on my credit card
Hello Simona,
We sincerely appreciate the feedback you shared regarding how the VIP Membership works. We will contact you within 48 hours for further assistance.
Best,
Nelle
I haven't been disappointed yet. I love all my cute stuff. The quality is great, the fit is perfect.
Hello Yamilee,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I have 3 orders going currently all shipped within 1 day but take several days for any activity on same shipping labels and now items that said they would arrive in a week are now saying possibly 2 weeks. My whole family wears Fabletics, including my husband and 16 yr old son for me they are the best leggings I've found but gotta do better about not letting it sit in your warehouse for days after creating the shipping label.
Hello Liz,
Thank you for writing a review! We are sorry to hear that you are not pleased with our shipping process. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad
Order online took almost a month. Items you didn't received and keep insisting that they have a picture that it was delivered but don't give you the copy. They insist to give you a store credits instead of a refund. BE AWARE!
Hi Eloisa,
We appreciate your feedback on your shopping experience with us! We've sent you a request to www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Cathy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cynthia,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle