I am have trying to return a package because I just did not like how some things fit or looked on me. Items did not leave the plastic slip they get packed in for more than 10 minutes. I had to talk to customer service to initiate a return label for me, that was fine. So, I sent out my package the first time, 2 weeks later I got the same package with the same contents, I got to try and return again, the agent that helped me the first time noted I wanted an exchange, even though I clearly said a refund. Anyways, got a new return label and sent it out again, I was also told previously I need to reach back to customer service to receive my refund, like what?! Why is it not an automatic refund once it is received at warehouse? But whatever, so I talked to an agent to check my status on my return package to make sure it got there, the agent then says hold on while I check, wait 8 minute before agent just ends conversation before giving me answers. So I go through the process again to talk to another agent, she said they had not received it and wait for the email, well I never got an email confirming the first package got to the warehouse, so she sends me a tracking link, I look at the link, AND IT SAYS IT IS DELIVERED. Long story short, been like a month and still no refund.

As a member it's cool to be able to grab some first looks and some cute outfits, until you get them and have to return them. Returning is easy, but the problem is that by the time you return the item, there aren't any items left because they're sold out. So, you are left choosing from items that you may not like or other limited options, which sometimes aren't what you want.
Besides this hiccup, I like fabletics. I've been satisfied with their products, for the most part, and when I don't like an item, I can easily return it.

Did not read the fine print when I signed up saying that I was going to be charged, they were not clear about that at all. Once I had my token I reluctantly ordered something since I had already gotten charged. Site did not use the token, and charged me again. Immediately tried to cancel order, got the "this order is not eligible for refund". Had to order a third pair of pants to use the token, then was locked out of my account. Had username and password written down, site told me it was incorrect. Requested a change password multiple times over about a week, finally ended up blocking them on my credit card as that was the only way I could avoid them trying to charge me again. Im almost impressed by how much they managed to make me hate them.

I was just on your site and for the first time saw that my credits expire in 12 months! I have been a member for several years, and I have never heard that before. I just wonder how much money have lost? Each credit is worth, I would assume at least the $49, I paid for it but the things on sale are less than my credit value so even it I wanted it I would not sure a credit. Anything marked close to my credit value is all out of stock. There does not seem to be any value to anyone but Fabletics for joining and I have to make sure I cancel every month credit purchase to prevent my credits from piling up which I could lose. Shame on you Fabletics!

The Fabletics experience lacks flexibility within the current return process. We should be able to make edits to the order before it has shipped. That's standard across other platforms and is sorely missing here. We shouldn't have to create more carbon emissions sending unwanted items here and back unnecessarily.

In the past you were able to buy items for the cost of the item, now you have to use a $49,50 credit for an item that costs less than that amount, why would I want to use a credit worth $49.50 to buy a $30 pair of shorts? Then if you want something that cost above a certain amount, you cannot use your credits, like if the credits were not worth actual money. I used to think it was a good deal but now I think it is a TOTAL FRAUD. I can't wait until I find something I like, worth at least the money I paid, to spend my credits and cancel my membership. I warn anybody who asks me to stay away from Fabletics membership.

Not only are the products fabulous, but the customer service is as well. I will not buy the Lululemon anymore due to the price point being so expensive when the Fabletics fabric and styles are right up there with Lulu and a fraction of the cost. I have gotten rid of many of my workout clothes and replaced them with Fabletics. They stay up through difficult workout sessions and I don't have to pull them up. I love the products and the company and have purchased many as holiday presents for family and friends.
KEEP IT UP! A JOB WELL DONE! THANK YOU...
S. Zivi