FableticsReviews 13,328
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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It's annoying to remember the beginning of every moth the cancel for the month. Not a fan of being charged for the product i don't get or particularly want at that time.
I love fabletics! Everything is good quality and fits very well!
Hello Veronique,
We're happy to know that you love shopping with us! We always make sure to make beautiful and quality items at a very affordable price just for you!
Best,
Nelle
Not satisfied. Sizes that I need are never available. Not thrilled with styles. Cannot get anyone to acknowledge that I want to cancel. FAQ says it's easy. It is not.
Hello Lindsay,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Great soft material and comfortable fit. Would recommend!
Hello Margareth,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Nelle
Nothing in stock and they don't know when it will be restocked
Hello Matthew,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
The customer Service sucks. It's hard to reach from Canada on cell. Sometimes a recording comes on number cannot be reached. Then when you do you hv to get thru computer screen. The people r nice but not authority wise able to do more than the basics. My personal account is messed up does not let me skip month and nobody knows how to fix except phone. I'm cancelling the funny thing they would not let last call. I hv to call again & go they all the chaos x2. They talked me out of it about 6 months ago but I'm done this time.
Hello Brenda,
Thank you for writing a review regarding your experience with us. We value your business with Fabletics. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Nelle
I have been a customer with Fabletics for probably five years or longer. Last year my account was hacked, and an order was placed and shipped back east somewhere. I live in Nevada and did not place this order. At the time, I had probably around a thousand points and four or five store credits. Every time I called to try to get it situated, I was given a different reply on what I needed to do and I could barely understand the people on the other end as their English was extremely limited. It took me three months and hours on the phone. I had to close my old account and open a new one, but I lost all my points. Eventually, I was refunded my credits, but still lost all my points I had gained over the years and they said there was nothing they could do. More recently I placed an order that was out of stock and it said it would be in stock soon and ship. I currently have three store credits, and instead of using my store credits for the order, they charged my card on file.
Hello Amber,
Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. We will contact you within 48 hours for further assistance.
Best,
Nelle
Fabletics has given me an okai experience. The orders can be delivered timely and the fashion choices are great. The quality of the leggings is fabulous but I've ordered other items where the quality was lacking. On the mommy and me collection the hoodies were missing the straps.
Hello Mayra,
We're happy to know that you love shopping with us! We always make sure to make beautiful and quality items at a very affordable price just for you!
Best,
Nelle
Very happy with fabletics and they quality of their products
Hello Emily,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Nelle
I have really appreciated the quality of clothes I receive. They seem to last long and hold up through workouts. I think they could use better cold weather gear and their cold weather leggings aren't really helpful in the winter in the western US. Overall I really appreciate a athletics clothing company that is not outrageously over priced, but I do find the skipping months as a member annoying and not fully trustworthy. I understand this type of company, but I have selected to skip a month before and pretty sure I was charged. I think if the site showed you which month you were skipping (the month before the 5th), it would be more trustworthy.
Hello Emily,
Wow! Thank you for sharing your wonderful shopping experience with Fabletics! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words, and we look forward to your next purchase!
Best,
Nelle
Store associates are friendly but I received different information regarding pricing from different associates which made the shopping experience confusing. However I like my purchase and am happy with the items.
Hello Emily,
Thank you for the positive feedback! We are happy to know that you love our products and services!
Best,
Nelle
I love the products, super soft materials. The only complaint is that not enough quantities of items, they sell out and never come back in stock.
Hello Dawn,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I have made many purchases with no deliveries. I have been seeing no movement on a package that was said to be on its way since Nov 25. I am aware this is a busy season. I would think you would make having a reliable delivery company a priority. I have received packages within a week from other sites.
Hello Lilly,
Thank you for writing a review. We are sorry to hear that you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
I bought a romper and leggings. Both ripped in the first week
Hello Linsey,
Thank you for writing a review regarding our quality product. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
They sent me the wrong size twice. I mailed their stuff back to them. They refused to refund me saying they fulfilled the order.
Hello Laurel,
Thank you for writing a review regarding your refund. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
I preordered an L top and XL bottom... and received a top and bottom in 2XL. There was no communication that my order was sold out. I could hem the pants, but there's no way I could wear the shirt, so I had to return it. I wish I had just gotten a refund and comms that the size was sold out so I didn't have to go through the returns process. Won't preorder from Fabletics anymore because of it.
Hello Lexy,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
So easy to order. Product is great. Fast delivery. Overall very satisfied with all that we have purchased so far.
Hello Stacy,
We couldn't be any happier with this lovely feedback! Thank you for such an excellent review. We appreciate your time to share how satisfied you are with our products. We hope you have a nice day!
Best,
Nelle
After "canceling" my VIP membership twice I was still getting charged 50 dollars a month with no notice. No heads up, no rewards or in store credit. Don't even bother with costumer service, I was just hung up on in the middle of my sentence. Started because they had a great deal on shorts, but now they are scaring a broke guy out of his rent money. Strongly suggest to go ANYWHERE else.
Hello Josh,
Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!
Best,
Nelle
I've been a part of Fabletics for a few years now and love the fact that I can pick out an outfit every month or, if I feel I want to skip that month, I have the opportunity. I also enjoy that points begin to accumulate if you don't use the subscription monthly (bc I tend to forget to shop every month :)) , which allows you to pick multiple outfits. If I'm not interested in whatever style is in that current collection, then my points save for the next month. On another note, the fabric, material, quality, etc. is outstanding. Love the way they fit. I'll never use another company, forever Fabletics!
Hi Haley,
Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!
Best,
Cathy
Took over an hour on the phone to actually cancel my subscription. Most people would probably give up and that's how Fabletics keeps their subscriptions. I was required to create a separate Sitejab account in order to even post this negative review. Clothing is thin and cheap.
Hello Abahaj,
Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Courtney,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle