FableticsReviews 13,328
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Great outfits, variety & fabrics! Arrives timely. Wish soldout items could be in again for more items I wanted to wear.
Very unhappy with the recent change in terms. When I skipped the month of November it stated that if a monthly purchase was not made only then would you be charged a £49 membership fee (as has been the case the past 2 years of my membership). On 24/11 I did make a purchase of £96 so had to accept the terms before doing so. I was then charged the £49 fee in December anyways! When I contacted customer service I received the response below.
MayaDec 14,2021, 2:20pm
As I mentioned, the new terms with the explanation that had to be agreed to poped up on your account!
With the VIP membership you have many great benefits such as early access to sales and new collections, new items that drop every Thursday only for you, free access to our FABLETICS FIT APP and an option to enjoy all that completely for free, all you have to do is log in between the 1st and the 5th of the month and push the button on the main page that says ‘skip the month'. If you don't, and you get charged, dont worry, you will still be able to spend that money in the form of a member credit on your account with an even higher value up to 80 pounds or exchange it for a 2-piece outfit, for a whole year, we also send reminders 3 months before they expire.
Its upsetting to be given this generic response as a loyal customer of 2 years. With such a significant change to their terms I would expect to have received an email outlining the changes. This feels like a sneaky way to extract more money out of the members. I will be cancelling my membership.
Hello Annie,
Thank you for writing a review! We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
I ordered some shorts and khakis on 21 November and the tracking number showed the shipping label was created 23 November. After a week I noticed the tracking number still showed it hadn't even been shipped so I called. They said it had been shipped through Pitney Bowes and would be there 10 December at the latest. When I checked with Pitney Bowes it showed the same as USPS, the shipping label was created but the item never shipped. On 10 November I called and they told me to wait until 13 November. I waited and no dice. When I called they told me they would reship my order, but the pants were now put of stock. When I asked them to provide rush shipping so I didn't have to wait another 14+ business days they said they couldn't do that. Both shipping sites still showed the package never shipped and the company did NOTHING to make it right. Horrible business practice.
Update:
Fabletics contacted me and stated my refund had been processed but did nothing to make it right. If I wanted the money I wouldn't have TRIED to buy your products. There was nothing to make up for my hours on hold or trying to figure out where the package was that never shipped after a month.
Hi Angelo,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
All are very nice and comfortable. I love them so soft too and good quality
Hello Lana,
Thank you for taking the time to share your awesome experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
I don't recommend purchasing from this company or becoming a member. They have defective merchandise, and do nothing to make it right. It's very difficult to get through to a person if you have a problem.
Hello Larke,
We are sorry to hear that you are unhappy with our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Everything I have ordered has fit true to size. I absolutely love the fabrics, colors and styles!
Hello Jeaneil,
Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
I just placed an order for the most expensive shorts ever in the beginning of this month because I had a hanging 1 credit of $50 forever and had plans to cancel this crap of membership. Even tough, I bought something in December during the first 5 days of the mont, Fabtletics still charged me for the membership, another $50 this month. I canceled the membership immediately and send a notice to Paypal for unauthorized charge and no accept any chargers for this business.
Hello Luciana,
Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!
Best,
Nelle
I like the leggings I've gotten from Fabletics. However, they do not make it easy to return items. I have a couple things I wanted to return and can find a place on the app to do that. The return process needs to be made more user friendly.
Hello Tara,
Awesome! Thanks for sharing your great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
I really liked the product. Thought it was high quality. The gyms shorts are some of my favorite that I own. However, they never had any colors in my size (Medium) available. I always tried to get on early when new releases came out and it still seemed as though they only had black or navy available, that was it.
Hello Ryan,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Great product however I was placed on recurring payments and was not made aware of this. After taking myself off months later fabletics is still trying to pull from my card. Not a safe company.
Hello Joel,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I loved the products I purchased, but ever since I receive an email per day! I've tried to unsubscribe 5 times over a one month period through the email Unsubscribe link and I am still receiving an email per day! Very frustrating.
Hello Cindy,
We are sorry to hear that you disliked our email preferences. Your feedback is important for us to hear. We will contact you within 48 hours for further assistance.
Best,
Nelle
Every time I shop at Fabletics, online or in store, it's it's amazing experience. Online the shopping is easy, sizes are consistent, and sales and deals for members are outstanding. When I am in store the employees are always helpful, encouraging and aware of your personal space. It's easy to use your member credit in store, and their return policy is great too. On top of all of these great things, the clothes themselves are VERY well made and hold up to some of the toughest wear. The leggings are not see through, they don't roll or ride, and there are so many different fabrics and colors to choose from. I love Fabletics and I will recommend them to anyone who will listen to me!
Hello Charlotte,
On behalf of all of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
I don't like how the leggings fit, so I am getting a refund and cancelling my subscription.
Hello Tara,
We're sorry to know that you are dissatisfied with your leggings' fit. We will be contacting you within 24-48 hours to help you further.
Best,
Bella
I am enjoying the clothing I have purchased. They are good quality, and fit well. Customer Service leaves something to be desired. I don't always get my questions answered and that has left me pretty frustrated.
Hi Laurine,
Thanks for your effort in writing a review! It's great to know that you are satisfied with the quality and fit of your purchase. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I've been very satisfied with Fabletics. It's been a very quick and easy process when ordering.
Hello Francisca,
Thank you so much for your feedback! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I love the way I look in my top.my smile lit up when I put on the whole set.
Hello Darlene,
Glad to know that you like the styles of our top! We always want to create unique designs for our valued members like you!
Best,
Bella
I mostly enjoy the products. The sizing is difficult to get right at first and is frustrating. I have multiple items that don't fit right now. The biggest issue is the lack of stock/inventory to support demand for the most popular sizes. There are almost no items available in my size. 6' 2" 220lbs. I signed up for the VIP account and have difficulty using monthly credit due to a lack of inventory in product I like. Wouldn't renew subscription.
Hello Michael,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
They don't notify you of canceled items or the "refund". They will show all the items you ordered everywhere and nowhere will they show you it was canceled (and you probably shouldn't expect it). Like literally nowhere. I shouldn't have to double check THEIR work and see what I am missing. They also can't stop talking long enough to *listen*.
Hello,
Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!
Best,
Nelle
Never had an issue with this product/site until recently. I think the more popular the brown grows the more issues there have become. A lot of the styles and sizes sell out too quickly. A lot of the times my points have not been properly applied to my account and I've had to call customer service to get a resolved
Hello Danielle,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I am very frustrated with Fabletics
I don't think I will ever purchase from you folks again
I keep getting charged on my debit account fo $49.95 and I haven't even ordered anything
Hello Eva,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Debbie,
Wow! Thank you for such an excellent review. We appreciate your time sharing how satisfied you are with how fast your order arrived. For your convenience, we recommend that you access your Fabletics account during the first five days of each month. On the first, we usually replenish our collections. You can either shop for new styles and sizes or skip the month.
Best,
Bella