business logo of Fabletics

FableticsReviews 13,328

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
872
value
881
shipping
858
returns
614
quality
841
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

District of Columbia
1 review
0 helpful votes
Follow Amanda G.
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When I first started fabletics, everything was great. I was able to get purchases all the time no problem. Now that fabletics is big and they cant keep up with demand I feel pushed out and the items I want are never available.

Date of experience: December 20, 2021
Jennifer M. Fabletics Rep
over a year old

HelloAmanda,

We understand your dissatisfaction with the availability of our products. Our Member Services team will contact you within 48 hours to provide additional assistance.

Best,
Bella

Canada
1 review
0 helpful votes
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I'll never cancel my membership
December 20, 2021

I love this subscription. I set myself a reminder in my calendar to cancel each month, but I usually purposely DONT cancel and use the credits when I feel like shopping. Lol The quality is amazing and I can buy full outfits with credits I haven't spent. I should add that I have had this subscription for years! I hate when people review products but haven't properly experienced them yet. I would compare them to Light n Tights by Zyia (if you're familiar with them at all) but cheaper. Even their track pants are pretty amazing!

Date of experience: December 20, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Carrie,

We're glad that you are loving our VIP membership! Your review means a lot to us! We're very grateful for members like you and hope you stick with us for years to come!

Best,
Zeth

California
1 review
0 helpful votes
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Best purchase
December 20, 2021

Delivery was fast as usual I love what I got woolly buy more

Date of experience: December 20, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Edith,

Thank you for such an excellent review. We are happy to know that you love your purchase and received it on time. Thank you so much for such lovely feedback!

Best,
Bella

Oregon
2 reviews
0 helpful votes
Follow Fu U.
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FABLETICS IS A ****SCAM***
No legitimate clothing company charges $600 a year for it's "service"!

$49.95 per MONTH?! And if you didn't realize you had signed up for this sleazy small print "membership" then you can easily throw away $600 a year. Even Amazon or credit cards don't charge that much! Who the hell would consider $600 a SAVINGS to buy some freaking workout clothes? That's a SCAM!

$5-10 is even too much for a monthly charge for this. Anything that's a recurring monthly charge based on people not reading fine print, and/or an initial "free" membership is ILLEGAL in other countries. How we allow this in America is just despicable. Sleazy companies can just prey upon poor people in this country.

Kate Hudson can go f*** herself. A rich Hollywood celebrity (grandfathered into the business by her rich parents) does not need to be scamming Americans for money. What a freaking lowlife thing to do.

Date of experience: December 20, 2021
Jennifer M. Fabletics Rep
over a year old

Hello,

Thank you for the feedback! We appreciate you for letting us know how you feel concerning the VIP membership policies. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Ivy

Iowa
1 review
0 helpful votes
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Always great customer service
December 20, 2021

Always great customer service in Fabletics store! Re: fabrics and fit

Date of experience: December 20, 2021
Jennifer M. Fabletics Rep
over a year old

Hi Catherine,

We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.

Best,
Cathy

Utah
1 review
0 helpful votes
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Somewhat satisfied
December 20, 2021

The clothes are nice! However they are definitely made for skinny girls. I'm 5'1 125lbs and it says I should fit in a small. I'm in between a large and a medium. The top of the pants constantly roll down while I'm reaching my yoga classes. I have a pair that is becoming very stretched out already and I've had them less than a year.

Date of experience: December 20, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Shelbilee,

Thank you for the feedback! We are sorry to hear that we have disappointed you with the quality of your purchase. We will be contacting you within 24-48 hours to help you further.

Best,
Jane

Pennsylvania
1 review
0 helpful votes
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Sweats
December 20, 2021

Love the quality of Fabletics garments in addition to excellent customer service.

Date of experience: December 20, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Barbara,

Thank you for the kind words! It was great to point out your positive experience with our customer service. We would love to continue providing great service and excellent products to members like you!

Best,
Bella

New Jersey
1 review
0 helpful votes
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Ugh how do I cancel my membership?
December 20, 2021

The site makes it so difficult to cancel your membership! How do I cancel?!

Date of experience: December 20, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Antoniette,

We're sad to know you'd like to cancel your VIP, but we can help! Our Member Services team will get in touch with you within 48 hours for further assistance.

Best,
Zeth

Washington
1 review
0 helpful votes
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Disappointed w VIP credit system
December 20, 2021

I want to discontinue my VIP membership as I have all the athletic clothes I need right now. If you discontinue your VIP membership, you lose all the VIP credits you paid for. I understand that you can go in each month and opt out, but it is tough for me to remember, so i feel like I'm stuck with maintaining the membership just so I don't lose the credits I've earned through the year. I would love to see a way to "cash out" your VIP credits, and not have to be in a position to forfeit them. I'm sure I agreed to all of this when I signed up for VIP, but how it actually plays out doesn't feel great and I'm pretty frustrated.

I like fabletics products, and most of my workout attire is Fabletics.

Date of experience: December 20, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Shawna,

Thank you for writing a review! We are sorry to hear that you are not pleased with our skip-the-month feature and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

California
1 review
0 helpful votes
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The experience as follows:
• Set a reminder to skip at the first of the month so I don't get charged
• Look for 50% off sales and hope it's for items that I like in the colors I like
• Shop

I'd much more prefer an opt-in system, where I choose what items are my favorites and have the system notify me.

The subscription model is weird and seems unnecessary and scammy. The only reason I continue to shop at Fabletics is because the quality of your products are so high compared to alternatives, but I'm not a fan of the pricing model at all.

Date of experience: December 20, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Michael,

Thank you for writing a review! We are sorry to hear that you are not pleased with our selection and VIP program. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.

Best,
Chad

California
1 review
0 helpful votes
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Not recommended
December 20, 2021

I hate that I have to call in to cancel, and every time they refuse to cancel for some reason. Also annoyed by the auto monthly payments. Wish I had never signed up for this.

Date of experience: December 20, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Mattie,

We're sorry to hear that you dislike how our cancelation process works. We are continuously striving to satisfy our member's needs as much as possible so that we will be contacting you within 48 hours for further assistance.

Best,
Bella

North Dakota
1 review
0 helpful votes
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Christmas gifts
December 20, 2021

I was able to get legging for all three of my daughter-in-laws for Christmas this year. After having babies they were complaining about finding comfortable leggings that covered the baby tummy. I know I love my Fabletics so I ordered them all a few pairs during the sale! I am so excited to give them their gifts! I am sure they will be hooked!

Date of experience: December 20, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Kris,

Wow! Thank you so much for your feedback! We promise to continue manufacturing beautiful leggings of good quality just for you!

Best,
Bella

Illinois
1 review
0 helpful votes
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Great Material
December 20, 2021

Love the options for prints and colors.
I'm always surprised and satisfied

Date of experience: December 20, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Chalise,

We're glad you enjoy our unique styles! Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you and have a wonderful day!

Best,
Zeth

Florida
1 review
0 helpful votes
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Never received my package
December 20, 2021

My package never came and now I will to call Fabletics to sort this out. Which is annoying

Date of experience: December 20, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Bonnie,

Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Canada
1 review
0 helpful votes
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I have tried to cancel my vip numerous times online and it doesn't work. When I call they always try and talk me out of it. And I am easily overwhelmed

Date of experience: December 20, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Daniele,

We're sad that you are planning to end your VIP membership. Our Member Services team will get in touch with you within 48 hours for further assistance.

Best,
Bella

Texas
1 review
0 helpful votes
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Unethical practice
December 19, 2021

Didn't receive large order purchased on Black Friday at 80% off. They said they couldn't put a trace on it for another 3 weeks. I called FedEX and they willingly put a trace on it. When it arrived, the box had been re-tagged and was missing most items. The fact that the items were missing is likely not Fabletics fault, but refusing to put a trace on the package is a Fabletics customer service issue. I alerted Fabletics who said many of the items were no longer available so they would give me a store credit, not a refund. So, they want to give me a store credit for items I bought at 80% off, but will have to buy next items at full price. If they don't provide ordered and paid for items, there only choice is a refund. After leaving a review on another site they resonded they would get back to me to resolve with 48 hours. That was 4 days ago, no response.

Date of experience: December 19, 2021
Jennifer M. Fabletics Rep
over a year old

Hi Carol,

Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

District of Columbia
1 review
0 helpful votes
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Shady dealings
December 18, 2021

I had a membership with Fabletics. For a whole year I was privy to $24 leggings, as long as I bought one pair a month. I went to order my one pair, never missing a beat, and they tried to tell me that you were not able to continue on with the $24 a month because it was a promotion. That's definitely not what they said when you join on. In my opinion Covid hit, and they couldn't continue to sell them at $24 a month, and tried to make it like you were stupid, and that was the way it was all along. I told them I was not happy. I went to go on the Fabletics site to pay full price for a pair of leggings for someone else, and they have blocked me from purchasing anything from Fabletics, out of spite. I would never buy anything from them ever again.

Date of experience: December 18, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Julie,

Thank you for writing a review! We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Ivy

California
1 review
0 helpful votes
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Amazing items
December 17, 2021

Every month I am so happy with my purchase. They are cute, comfy and affordable. And if someone doesn't work out the return process is so easy!

Date of experience: December 17, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Haley,

We are glad you are enjoying our products! Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.

Best,
Zeth

Canada
1 review
3 helpful votes
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Manipulative and Shady Business Practices
December 17, 2021

I purchased 2 pairs of leggings for $24 as part of a sales promotion, but what I didn't realize was that I had become a "VIP member" as soon as I entered my credit card information. Unbeknownst to me, I was paying $65/month in membership fees to the tune of almost $700 over 10 months! I had no idea and when I went to cancel, I had so many issues accessing the account and there were no cancelation options. It took me 3 hours to figure it out, and I had to wait in a queue for the rep to phone me back. The 2 pairs of leggings were way too small, even though I ordered a larger size, and they ended up costing me $350 each. Do not buy from this shady and unethical company. This sort of business model is disgusting, especially when endorsed by a wealthy celebrity who's never had to worry about paying her heating bill in the middle of winter.

Date of experience: December 17, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Tonia,

We are very sorry to hear that you dislike our VIP membership program. Your feedback is essential, and we would like to address this as quickly as possible. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Bella

Australia
1 review
0 helpful votes
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I cancelled my membership and they continued to take my money each month. Decided to just buy the active wear as couldn't be bothered to go through the hassle and hours of trying to get a refund AGAIN. I cannot get onto a single human as the order HAS NOT ARRIVED. The stupid automative chat system just looks up my email and says order shipped. There is now no record of my order, no credits and they have once again stolen my money. This company is despicable and people should be warned to stay away.

Date of experience: December 15, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Kristine,

Thank you for writing a review! We are sorry to hear about your negative experience with your order and our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.

Best,
Ivy