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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
















Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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When I first started fabletics, everything was great. I was able to get purchases all the time no problem. Now that fabletics is big and they cant keep up with demand I feel pushed out and the items I want are never available.
I love this subscription. I set myself a reminder in my calendar to cancel each month, but I usually purposely DONT cancel and use the credits when I feel like shopping. Lol The quality is amazing and I can buy full outfits with credits I haven't spent. I should add that I have had this subscription for years! I hate when people review products but haven't properly experienced them yet. I would compare them to Light n Tights by Zyia (if you're familiar with them at all) but cheaper. Even their track pants are pretty amazing!
Hello Carrie,
We're glad that you are loving our VIP membership! Your review means a lot to us! We're very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Delivery was fast as usual I love what I got woolly buy more
Hello Edith,
Thank you for such an excellent review. We are happy to know that you love your purchase and received it on time. Thank you so much for such lovely feedback!
Best,
Bella
FABLETICS IS A ****SCAM***
No legitimate clothing company charges $600 a year for it's "service"!
$49.95 per MONTH?! And if you didn't realize you had signed up for this sleazy small print "membership" then you can easily throw away $600 a year. Even Amazon or credit cards don't charge that much! Who the hell would consider $600 a SAVINGS to buy some freaking workout clothes? That's a SCAM!
$5-10 is even too much for a monthly charge for this. Anything that's a recurring monthly charge based on people not reading fine print, and/or an initial "free" membership is ILLEGAL in other countries. How we allow this in America is just despicable. Sleazy companies can just prey upon poor people in this country.
Kate Hudson can go f*** herself. A rich Hollywood celebrity (grandfathered into the business by her rich parents) does not need to be scamming Americans for money. What a freaking lowlife thing to do.
Hello,
Thank you for the feedback! We appreciate you for letting us know how you feel concerning the VIP membership policies. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Ivy
Always great customer service in Fabletics store! Re: fabrics and fit
Hi Catherine,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Cathy
The clothes are nice! However they are definitely made for skinny girls. I'm 5'1 125lbs and it says I should fit in a small. I'm in between a large and a medium. The top of the pants constantly roll down while I'm reaching my yoga classes. I have a pair that is becoming very stretched out already and I've had them less than a year.
Hello Shelbilee,
Thank you for the feedback! We are sorry to hear that we have disappointed you with the quality of your purchase. We will be contacting you within 24-48 hours to help you further.
Best,
Jane
Love the quality of Fabletics garments in addition to excellent customer service.
Hello Barbara,
Thank you for the kind words! It was great to point out your positive experience with our customer service. We would love to continue providing great service and excellent products to members like you!
Best,
Bella
The site makes it so difficult to cancel your membership! How do I cancel?!
Hello Antoniette,
We're sad to know you'd like to cancel your VIP, but we can help! Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Zeth
I want to discontinue my VIP membership as I have all the athletic clothes I need right now. If you discontinue your VIP membership, you lose all the VIP credits you paid for. I understand that you can go in each month and opt out, but it is tough for me to remember, so i feel like I'm stuck with maintaining the membership just so I don't lose the credits I've earned through the year. I would love to see a way to "cash out" your VIP credits, and not have to be in a position to forfeit them. I'm sure I agreed to all of this when I signed up for VIP, but how it actually plays out doesn't feel great and I'm pretty frustrated.
I like fabletics products, and most of my workout attire is Fabletics.
Hello Shawna,
Thank you for writing a review! We are sorry to hear that you are not pleased with our skip-the-month feature and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
The experience as follows:
• Set a reminder to skip at the first of the month so I don't get charged
• Look for 50% off sales and hope it's for items that I like in the colors I like
• Shop
I'd much more prefer an opt-in system, where I choose what items are my favorites and have the system notify me.
The subscription model is weird and seems unnecessary and scammy. The only reason I continue to shop at Fabletics is because the quality of your products are so high compared to alternatives, but I'm not a fan of the pricing model at all.
Hello Michael,
Thank you for writing a review! We are sorry to hear that you are not pleased with our selection and VIP program. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad
I hate that I have to call in to cancel, and every time they refuse to cancel for some reason. Also annoyed by the auto monthly payments. Wish I had never signed up for this.
Hello Mattie,
We're sorry to hear that you dislike how our cancelation process works. We are continuously striving to satisfy our member's needs as much as possible so that we will be contacting you within 48 hours for further assistance.
Best,
Bella
I was able to get legging for all three of my daughter-in-laws for Christmas this year. After having babies they were complaining about finding comfortable leggings that covered the baby tummy. I know I love my Fabletics so I ordered them all a few pairs during the sale! I am so excited to give them their gifts! I am sure they will be hooked!
Hello Kris,
Wow! Thank you so much for your feedback! We promise to continue manufacturing beautiful leggings of good quality just for you!
Best,
Bella
Love the options for prints and colors.
I'm always surprised and satisfied
Hello Chalise,
We're glad you enjoy our unique styles! Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you and have a wonderful day!
Best,
Zeth
My package never came and now I will to call Fabletics to sort this out. Which is annoying
Hello Bonnie,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
I have tried to cancel my vip numerous times online and it doesn't work. When I call they always try and talk me out of it. And I am easily overwhelmed
Hello Daniele,
We're sad that you are planning to end your VIP membership. Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Bella
Didn't receive large order purchased on Black Friday at 80% off. They said they couldn't put a trace on it for another 3 weeks. I called FedEX and they willingly put a trace on it. When it arrived, the box had been re-tagged and was missing most items. The fact that the items were missing is likely not Fabletics fault, but refusing to put a trace on the package is a Fabletics customer service issue. I alerted Fabletics who said many of the items were no longer available so they would give me a store credit, not a refund. So, they want to give me a store credit for items I bought at 80% off, but will have to buy next items at full price. If they don't provide ordered and paid for items, there only choice is a refund. After leaving a review on another site they resonded they would get back to me to resolve with 48 hours. That was 4 days ago, no response.
Hi Carol,
Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I had a membership with Fabletics. For a whole year I was privy to $24 leggings, as long as I bought one pair a month. I went to order my one pair, never missing a beat, and they tried to tell me that you were not able to continue on with the $24 a month because it was a promotion. That's definitely not what they said when you join on. In my opinion Covid hit, and they couldn't continue to sell them at $24 a month, and tried to make it like you were stupid, and that was the way it was all along. I told them I was not happy. I went to go on the Fabletics site to pay full price for a pair of leggings for someone else, and they have blocked me from purchasing anything from Fabletics, out of spite. I would never buy anything from them ever again.
Hello Julie,
Thank you for writing a review! We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Ivy
Every month I am so happy with my purchase. They are cute, comfy and affordable. And if someone doesn't work out the return process is so easy!
Hello Haley,
We are glad you are enjoying our products! Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Zeth
I purchased 2 pairs of leggings for $24 as part of a sales promotion, but what I didn't realize was that I had become a "VIP member" as soon as I entered my credit card information. Unbeknownst to me, I was paying $65/month in membership fees to the tune of almost $700 over 10 months! I had no idea and when I went to cancel, I had so many issues accessing the account and there were no cancelation options. It took me 3 hours to figure it out, and I had to wait in a queue for the rep to phone me back. The 2 pairs of leggings were way too small, even though I ordered a larger size, and they ended up costing me $350 each. Do not buy from this shady and unethical company. This sort of business model is disgusting, especially when endorsed by a wealthy celebrity who's never had to worry about paying her heating bill in the middle of winter.
Hello Tonia,
We are very sorry to hear that you dislike our VIP membership program. Your feedback is essential, and we would like to address this as quickly as possible. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Bella
I cancelled my membership and they continued to take my money each month. Decided to just buy the active wear as couldn't be bothered to go through the hassle and hours of trying to get a refund AGAIN. I cannot get onto a single human as the order HAS NOT ARRIVED. The stupid automative chat system just looks up my email and says order shipped. There is now no record of my order, no credits and they have once again stolen my money. This company is despicable and people should be warned to stay away.
Hello Kristine,
Thank you for writing a review! We are sorry to hear about your negative experience with your order and our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Ivy
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!
HelloAmanda,
We understand your dissatisfaction with the availability of our products. Our Member Services team will contact you within 48 hours to provide additional assistance.
Best,
Bella