FableticsReviews 13,328
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I had a very frustrating experience, the lady was extremely hard to work with and was not hearing my complaint but instead gaslighting me and ignoring my requests and was trying to avoid the solution (cancelling this expensive subscription that I was not informed about) and was fighting me on cancelling it after I explained how it was a misunderstanding and a huge financial obligation for me but just felt like she wanted my money and not acknowledging my needs as a customer.
Live all the clothes: fit, fabric, design, color, texture options, especially the lounge wear. Fabulous customer service and prices.
Hi Kelly,
We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!
Best,
Cathy
I have ordered many items from Fabletics and I'm generally pretty happy with the quality and appearance. However, the website could probably use a re-design. For example, if you want to return something, it's easy to print the label but impossible to find a return form. And trying to order outfits can be challenging. If you try to change the size or color of an outfit, and one of the items is unavailable, the website will keep ordering the original outfit. Unfortunately, there isn't a message saying that an item is unavailable so the whole experience is frustrating. That said, I wear some of the bottoms almost every day as I work from home and one of the vests is a real treasure. Would also like more items that a normal-sized 60-year old woman could wear (5'6" and 135 lbs.) Can't run around in a crop top or a bra with leggings. That's a sight no one wants to see.
Hi Ellen,
Thanks for your effort in writing a review of our site! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I don't care for and will never again purchase any of your tops or sports bras. There is no shoulder adjustments to tighten or loosen for a better fit. I do however keep my membership for your power hold leggings. I've tried your other styles and dislikes the compression and material/ fabric that shows every imperfection.
Hello Megan,
Thank you for sharing your feedback regarding our styles. Our Member Services team will get in touch with you within 48 for further assistance.
Best,
Nelle
I love the items I've gotten from Fabletics over the years; good quality fabric, they fit well and they look good... I especially love the leggings/shorts with the side pockets. They are my favorite things to wear!
Hello Lisa,
Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
It was great, would recommend to others. Clothes are comfy and movable.
Hello Alexandria,
Thank you for the positive feedback! We are happy to know that you love our products and services!
Best,
Jane
Rarely have what I want in the size I need. I have credits up the ying yang because of this.
Hi Margaret,
Thanks for your effort in writing a review! We are sad about the negative experience you had with the availability of your preferred style. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Each month you are charged $50 unless you skip. All fine, but when I go to the site to shop, a pair of shorts will say "$30, or 1 member credit"
What? That member credit cost me $50! So I can build "credits" but it's cheaper to not use them and just pay cash? How stupid. Canceling my membership ASAP.
Hello Sarah,
Thank you for writing a review! We are sorry to hear if you disliked our member credit usage polices! Our Member Services team will get in touch with you within 48 for further assistance.
Best,
Nelle
I had to go in the store three times to get the correct price for my items purchased. I also received an online purchase with missing items and did not have the best experience trying to get it rectified.
Hello Trudy,
We're sorry to hear you had such a frustrating experience. Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Zeth
I find that the need to have a monthly membership does not serve the general population fairly. Most people don't have $50USD to spend on clothes each month. The automatic payment is frustrating. Having to "skip" to avoid the payment and only having a 5 day period to do so is annoying. I have forgotten to skip so many months because of the small time frame to do so.
I bought a few pairs of leggings that fit well, however when I bought a different style in the same size, they were way too tight. I also bought a cropped zip, loved it and bought another which also fit completely differently. Some consistency in the fit between different styles is suggested.
Aside from the above, I love the fabric. It really is buttery soft as described. Unfortunately it shows sweat VERY easily and I'm finding that the fabric pills quite fast as well.
Hello Jerai,
Thank you for writing a review! We are sorry to hear that you are not pleased with our products and VIP program. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad
It's been fine the quality is okay, but for being a VIP member you should be able to receive stuff up to the value of that credit not just use it for one item that often times is priced less than $50. They really get you by getting you to sign up for that. I've ordered my last of things I can use from them and am going to finally cancel the membership.
Hello Stetson,
Thank you for writing a review! We are sorry to hear if you disliked our member credit usage polices! Our Member Services team will get in touch with you within 48 for further assistance.
Best,
Nelle
I have been a member with fabletics well over three years, I simply love their workout clothes I'm hoping maybe one day they will pick me up to be an ambassador
Hello Rebecca,
Lovely feedback! We sincerely appreciate it and we are always happy to hear that our members are satisfied. Hope you have a wonderful day!
Best,
Jane
Unfortunately, Fabletics men's offerings are very limited, but to add to the disappointment, many sizes/colors are not in stock when trying to order. I will be cancelling my account and looking elsewhere.
Hello David,
Thank you for writing a review! We are very sorry to hear that the sizes and colors you like are sold out and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
I felt trapped. Unfair to have a system like this. You guys should feel horrible.
Hello Jacob,
Thank you for writing a review! We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
I like to get the most for my money, so I wait until there's a sale a normally I would buy matching sets. Lately while trying to pick matching sets they are always unavailable or sold out especially in size medium.
Hello Tranita,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Overall love the brand and site however some of the material used falls apart quickly. Considering the price point I would think material would be better quality
Hello Lea,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
The clothing is fantastic. Great value and great quality. Only issue is a lot of the clothes are out of stock in popular sizes.
Hello Scott,
Thank you for writing a review! We update our selections in the first week of the month. Check it to ensure that the " New Released' items in your preferred color are available especially for the upcoming season. We are currently working on bringing in the latest newest trends.
Best,
Jane
Quality has gone down since I joined. The latches on the bras start coming out after a couple of wares. Also the length on the straps of the bras have lengthened which has not been good for me because I have it on the tightest and it's still a little on the loose side
Hello Cheryl,
Your feedback about the quality of our products is important! We would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to further assist you.
Best,
Zeth
Quality of fabric has lowered. I used to love every fabric and never see my underwear, but that is no longer the case. Also the new releases are not my taste at all. Have not like anything in months
Hello Sonya,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
I hate that Fabletics is subscription based and you can only get discounts by being a member and having to opt out on months I don't wish to buy anything. It is a poor business model. I only participate because my teen likes your leggings.
Hello Jill,
Thank you for writing a review! We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ashley,
Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy