FableticsReviews 13,328
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Not at all clear about a $50 a month fee, even if you dont purchase anything.
I'm happy with my purchase. I bought high rise leggings and they fit great. My butt looks good too!
Hello Carrie,
Thank you for the lovely feedback! We are happy that your items are a perfect fit! We are glad you are enjoying our products. Have a fabulous day
Best,
Jane
They make you a member when you shop once, without telling you so, they keep charging your credit card without telling you or sending you a receipt. Deliveries are always late. The website is not updated, so you can buy stuff that they don't have in stock, making deliveries even slower.
Hi Monica,
We appreciate your feedback on our VIP program! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Product is great and sizing is consistent. Shipping partners that are used are by far the worst. I will strictly be shopping in store going forward.
Hello Katie,
We appreciate your feedback on our items and truly apologize for your experience in shipping your order! We would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Watch out for the monthly fee they hide somewhere in your order. Really sleazy business model Fabletics!
Hello Dale,
Thank you for your honest review. We appreciate the feedback you shared regarding our monthly payment. Our Member Services Team will contact you within 48 hours for further assistance.
Best,
Lia
I really don't like how the member credits are structured. Why can't I apply a credit to an item and then pay the difference? On the other hand why would a use a credit worth $50 to buy something listed at a lower value. I also found the app to be buggy, and slow. It wouldn't let me buy a velour set just like wouldn't add the product to my cart.
Hello Paige,
Thank you for your honest feedback about the Member Credits. We would love to assist you further with the concern you had. A representative from our Member Services Team will email you within 48 hours.
Best,
Renz
Since my first try of Fabletics clothes, I was so pleasantly surprised with the high quality. I am a fan!
Hi Sonya,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Cathy
I love the products! The selection and quality are amazing and - customer service is absolutely fantastic. It'd be a perfect 5 if the website platform were more aligned with iPhone's operating system.
Hello Margaret,
Thank you for writing a review! We apologize if you experienced some website technical difficulties. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad
During a sale I purchased sweat pants and a top. Both were of very good quality and I especially love my sweat pants. The only problem was I didn't realize by purchasing the items that I became a member until I got the first withdrawal of $49.95 from my account. I called the company and they were very polite and courteous. They immediately discontinued my membership with no hassle. Excellent customer service
Hi Carol,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Cathy
There is never enough sizes they sell our way to fast.
Hi Jessica,
We appreciate your feedback on our selections! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
The clothing is great, the leggings especially are my new favorite, but more often than not they are out of stock in my size.
Hello Amy,
Thanks for sending your review! We would like to discuss further the availability of our products. Our Member Services team will be contacting you within 48 hours.
Best,
Zeth
I ordered 8 items for $158.75. They only shipped me 6 items and will not give me a refund for the 2 items that were never shipped/received. I have contacted their customer service 3 times, only to be told the same thing, that they see I need a refund and will process in 5-7 days. I still have not seen a refund! Will never order from this company again since they basically stole some of my money!
Hi Cole,
Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Overall, Fabletics has good quality athletic wear. However, shipping is terrible. Also, the sizes are unreliable- often running waaaaaay too small and sometimes too large.
Hi Prerna,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Love the clothing and the different varieties they keep coming out with. There tights are my absolute favorite the only kind i wear now. They are so comfortable and soft.
Hello Tatiana,
Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
Everything is very great quality and very comfortable.
Hi Daniel,
We love your wonderful review! We aim to provide you with products that are not just best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Cathy
Easy to get in touch with and helpful. Clothes are comfortable and great colors too
Hello Bonnie,
On behalf of all of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
Always pleased with my selections! Great quality at an even better price!
Hi Tina,
Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!
Best,
Cathy
Hello Leona,
Thank you for taking the time to share your awesome experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
I like your workout shirts but the xxl is not a xxl every time. Sizes differ and it makes it difficult to order more.
Hi Greg,
We appreciate your feedback on our sizing! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Hello Dana,
Thank you for the review and your honest feedback about our VIP Membership. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Vicki,
Your feedback about the monthly member credit is important, and we would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to assist you with your membership concerns.
Best,
Zeth