FableticsReviews 13,328
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I have been a long time customer with Fabletics. I need to cancel my subscription, but before I know it, I have been charged for another month and have a credit. I don't like the way new members get such better pricing than existing members. It is better than it used to be if you shop smart. I don't like that they changed their underwear to be silky thin. They had the most amazing underwear, but it's gone, with no option or variety to purchase the older style. I don't like that underwear costs the same as an entire outfit if you use a member credit- they need to make a more even, comparable package for less expensive items when using member credit.
I love the sweatshirt as it fits nicely. From my experience I would have to purchase a XXL in most of the gear. Love color variety.
Hello Greg,
We're so glad to know you love the items! We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Every month I spend so much money for the subscription that it's not worth it I will love to cancel but they always give no as an answer
Hello Edith,
Thank you for writing a review about the price we have online. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
This time around unlike the first order everything went on smooth and I love my purchase however it feels discriminatory and not just with you but many other sports retailers, I am buying from Africa and you accept me as your customers but only limited to qualify for specials and promotions of i was resident in Europe or the US. Yes we qualify for the general discounts but that's it. These promotions need to be all inclusive regardless of where I'm at as long as I'm your customer. It then just makes our purchases expensive I already have additional costs of courier to Zambia and I really wish that all stores could start embracing all customers and not just think their customers are in the states.
Hello Prudence,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had in purchasing on our website. We value you as a member and want to make things right! A representative from our Member Services Team will email you right away to assist you.
Best,
Mary
I love this store. They have the best items for any kind of outfit. They also have outfits for every kind of woman, and also for men.
Hello Ursula,
We're glad you enjoy our unique styles! Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Zeth
Everything it's good the people and the fitting room clean
Hello Pascuala,
Thank you so much for your feedback! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I bought items and paid full price. Didn't know my account was on a subscription until 3 months later and 150+ taken!
Hello Aimee,
Thank you for the feedback! We appreciate you for letting us know how you feel concerning the VIP membership policies. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you within 24-48 hours for further assistance.
Best,
Jane
It's a bit difficult to understand how Fabletics works when you're a VIP member. Also when I don't skip it seems not to match the amount due. When shopping I feel welcome and when I make a return I don't feel as welcomed.
Hello Carolyn,
We are sorry to hear that you disliked our VIP Membership terms. Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Zeth
I do love the quality it's just difficult to navigate available products most of the time, also I would love to have an option of "pausing for extended periods of time instead of trying to remember every month if I'm not looking to purchase every month but still want to be a member
Hi Jennifer,
Thanks for writing a review and for making your purchase! We'll make sure to share your feedback with the appropriate team and rest assured that you can expect more styles and sizes usually, at the beginning of the month as we try to make our designs fun, new, and fresh
Best,
Cathy
I love my leggings - they fit great. I also love their maternity bottoms and all the joggers I've got.
Hello Katie,
Thank you for taking the time to share your awesome experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
It's stupid. Buying leggings and fuzzy slippers should be fun.
Understanding credits and purchase corrections over lost shipments should not such a challenge for your customer service reps. They wanted to cancel a replacement order, that had already shipped, instead of just crediting back my credit card.
Like I said, long and stupid saga that should not have been an issue.
Hello Jennifer,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
I received an e-mail on the 7th saying my order would arrive tomorrow and it is still missing. Now, this may not be a Fabletics issue directly, but I have noticed that the shipping takes quite a long time and the notifications don't seem accurate. Tomorrow is the 13th, and the tracking message still says "in transit" so hopefully it arrives tomorrow.
Hello Andrea,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
Love the styles and comfort!
Many to choose from!
Love being able to go to the mall and shop!
Love the sales
Hello Stefanie,
We're glad you enjoy our unique styles! We are glad you are enjoying our promos! Thank you so much for loving our brand! Your review means a lot to us! We're very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I enjoy new lines frequently dropping, I look forward to seeing what they come out with next. The quality of the clothes surpasses other brands I'm familiar with such as lululemon and they wash and wear well. Every piece I've purchased is a favorite in my closet and gets worn frequently. I love Fabletics and usually stock up during sales.
Hello Megan,
We are glad you are enjoying our promos! Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!
Best,
Zeth
My son and I are better people when donning these amazingly comfortable clothing items!
Thanks, Fabletics.
Hello Gabriel,
We are happy to know that you are satisfied with your purchase. Have a fabulous day!
Best,
Jane
Purchased 2/$24 leggings. In error I ordered both same size. Brought to store & easily made the xchange for one a diff size. In & out in literally 3 mins! Associates kind and very professional. Stoneridge Mall, Pleasanton, CA
Hello Lydia,
It was wonderful of you to highlight the positive experience you've had with our customer service. We'd love to keep providing excellent service to wonderful members like you!
Best,
Bella
The sizes were not right for me. I first ordered a size large because that was what was suggested for me, the band was to large and the cups gaped on me under the arms. I then bought a size medium and the band is to small and the cups still do the gaping thing.
Hello Stephanie,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
I have been a vip member for over two years and I skip half the months. It is hard to get the right size and color garments in stock because they sell out fast so that is why I skip half the time.
Hello Ross,
We appreciate the feedback you shared regarding the availability of the items we have online. A representative from our Member Services Team will contact you right away to assist you.
Best,
Lia
I ordered a lot of items when everything was 80% off. I ordered two sizes since I had never bought from this company before. I kept the smalls and return the mediums there were three. They only refunded for two because they didn't believe me that I sent back three. That was very disappointing to me. If they're going to have big sales they need to have Customer Service to handle what is returned.
Hi LeeAnn,
We appreciate your feedback on your return! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Disappointed with the inconsistency in fit with the most recent outfit. Loose threads and unraveling at a rapid pace. The new bra rubbed blisters under my arms, so overall feel like the quality in fit and fabric is dwindling
Hello Jenni,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amanda,
We appreciate your feedback on your VIP experience! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy