FableticsReviews 13,328
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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My blue velour jogging suit came in medium and the pants were huge. This happened in July of 2021 as well. I ordered pants that weren't yoga tights and they were too big. I liked them but couldn't get them in a small
Love my Fabletics membership, I tell everyone about it, great workout clothes with great deals
Hello LeeAnn,
Thank you for your review. We are happy to hear that you are happy with our service and products. Thank you for sharing this with others that you like our style and promotions. Stay awesome!
Best Regards,
Clark
I used to really enjoy purchasing Fabletics products, however I have noticed the sizing has become less consistent recently. The clothing is really expensive too and I don't think the items are really worth it.
Hello Claire,
Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our products and prices. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I would like it if there were links to other pieces that match. Such as tops and bras that aren't sold just as outfits.
Hello Trish,
Thank you for taking the time to leave a review. We are very sorry to hear that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
These are by far the best leggings I have ever purchased. I love the colors! The fit and feel are amazing! I will absolutely be getting more!
Hello Jill,
Thank you for taking the time to share your awesome experience with others! We're glad you're enjoying your leggings! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Cheers!
Best regards,
Chad
My issue not resolved and I doubt it will be.
Fabletics advertised as member benefit you will receive 20 points for each review. I have not received any points since May 2021.
Member service chat person, Honey, said the take about a week to be approved and post. I explained I haven't received any since that date and I have several reviews to complete.
My issue was not resolved. Very frustrating.
Hello Michelle,
Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our reward program. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I've been ordering for a long time and until recently I'd not received anything incorrectly, this past purchase was the incorrect color of a pair of pants. The whole exchange process was quick and easy. Still am very satisfied with the service fabletics provides.
Hello Patricia,
We love you and your wonderful review! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Velvet pant disaster. They feel promising when you touch them, that they will be comfortable. Huge disappointment in the fit. Since the tag came off I can't return them. The cut of the leggings is horrible if you are not stick built skinny. They end up looking like Capri clam digger pants not to the ankle leggings in the photos. Who knew that the Triangle in the crotch of a pair leggings would make all the difference in the fit. I would not recommend this style to anybody my kids won't even wear these to bed.
Hello Robin,
Thank you for your review. We are sad to hear that you are not happy with your orders. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
Membership is a scam, especially for men. 55$ for a credit to redeem for a 20$ shirt… doesn't make any sense. But then you probably would say, we have outfits available to bundle and save, but you only have 3 different outfit options for men… usually with the same shorts. So how many outfits of exactly the same design and choices can you have before the member credits are useless. Then on top, they offer 70 and 80% discounts for new members but never offer anything for actual members. All just a scam in my eyes after being a member for half a year. Love the products but hate the business model.
Hello Colton,
Your feedback about our promos and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Materials are cheap and shipping is questionable. Two orders and both have been "in transit" for extended periods with original shipping estimate missed by weeks. When order finally arrived the quality was worse than expected, but probably in line with the super discounted price. Their subscription model is a bad deal when the monthly cost and resulting "member credit" has you paying higher than their own sales prices that they run pretty often.
Hello Josh,
Your feedback about our shipping process and delivery timeframe is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Leggings are comparable to Lululemon in all respects but the price
Hello Kimberly,
Thank you for your positive review and for sharing this with others that you like our pricing. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
Fabletics gear is very trendy. Their product is great quality and last. I would recommend to anyone.
Hello LaJayce,
We're glad you enjoy our unique styles! Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you and have a wonderful day!
Best,
Zeth
Back in Oct I had 4 member credits (49.99$ USA$ PER MONTH) that's a total of almost over 200$. When I decided to use my credits why is it using member credit for an item thats for example 16.99$ on the whole credit. Why isn't it deducting 16.99$ from the 49.99. I was extremely disappointed with that. I love the clothes and love the quality. That's why I'm rating it so low
Hello Fadumo,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you are not happy with how our member credits work. We'll be sending you a private message right now. Thanks!
Best,
Clark
I haven't had any problems with my leggings or the service.
Hello Elizabeth,
We're glad that you are loving your purchase! Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members
Best,
Zeth
I have several items purchased several years ago still going strong and some new items.
Love the fit of the tights.And the fast delivery is an added bonus.
Hello Sheryl,
We're so glad to know you love the items! We are also happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Fabletics leggings are well, fabulous! I love the level of compression and the fit. I'm a group ex instructor and wear leggings almost everyday, and the variety that Fabletics offers is vast and the price is right considering the frequency of sales. The reason I don't give 5 stars is because I have to set a reminder to skip the month to avoid billing and, honestly, I'm not sure how to end my subscription should I ever decide to do so. For some reason, I don't think it's going to be easy.
Hello Jennifer,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you don't want to skip the month and want to cancel. We'll be sending you a private message right now. Thanks!
Best,
Clark
I used to like shopping Fabletics but as time went on, their clothing seemed to get cheaper and basic but way more expensive.
Hello Abigail,
Thank you for your review. We are sad to hear that you are not happy with the quality and pricing of the products. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
I was very excited to get my order, I ordered like 8 items from them on black friday. It is now January 14 and still no answers. They make you figure out what happened with your shipment. That shipping company Lasership is terrible. They mark your order as delivered on a random day. I checked the tracking number every day and then suddenly they marked it as delivered from 15 days before. Fabletics then credited me only $25 for 4 items that now went out of stock. FOR 4 ITEMS! They don't care at all.
Do not order from here. You're better off ordering on Amazon.
Hello Demi,
Thank you for your purchase and for sharing with us your concern about the order! We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Bes,
Renz
I do not enjoy shopping on this website because it moves so slowly, especially on mobile. I have also been disappointed in the past because I added items to my cart, but when I finally went to check-out, they were no longer available. Perhaps if the site moved more quickly, this would not have happened. I like the products, though do not look forward to the actual shopping for items.
Hello Bethany,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered an error with your order online and you dislike the website and selections. We'll be sending you a private message right now. Thanks!
Best,
Clark
I have ordered a lot of merchandise from this retailer. Everything I have received is of high quality and lasts. I am very active and have bought clothing for running and aerobics and have loved everything.
Hello Nancy,
We're glad that you are loving your purchases! Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you and have a wonderful day!
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chris,
Thank you for writing a review regarding the items you ordered! We would love to assist you further with the concern you had. Our member services team will get in touch with you right away. Thanks!
Best,
Renz