FableticsReviews 13,328
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Excellent service& support. Although the website could be more detailed to avoid calling customer service
Being a tall/muscular woman I appreciate having the long length so I can order full length leggings. Great pair of leggings to wear for work or play.
Hello Cindy,
Thank you for your review. We are happy to hear that you are happy with our product and styles. Thank you for sharing this with others. Stay awesome!
Best Regards,
Clark
Thank you so much for everything, love all my outfits
Hi Michelle,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Cathy
I am happy with quick response and helpful for the exchange size of my pant.
Hello Saruda,
We love you and your wonderful review! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team regarding your exchange concerns. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Quality material, excellent fit and easy purchasing
Hello Daniel,
Thank you for sharing your wonderful experience with us! We are happy that you are enjoying our products and satisfied with the quality of our items! May your days be awesome!
Best,
Jane
The products are usually good and they arrive right away
Hello Giovanna,
On behalf of all of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
It is always a hassle to deal with memberships where you pay upfront.
And here there is little escape as you easily forget to not pay your monthly dues.
And availability for items that make it worth it, is rare...
The website is buggy too...
I love the products but it's not worth it for me and I'm literally waiting to get items available to buy them and bail out of this.
Hello Stephanie,
Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our website, VIP program, and selection. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Hello Eishah,
Thank you for writing a review! We are very sorry to hear about the inconvenience you have experienced regarding the VIP membership. Our Member Services team will get in touch with you right away for further assistance.
Best,
Zeth
I learned recently than even though I make a purchase at the beginning of the month, I still have to ‘skip this month' to not be charges the monthly fee. I'm sure you will tell me that this is i your fine print but who reads it. And even if I did read read it would it be clear? You must get complaints about this because you now make it easier to ‘skip this month'. You asked, this is my feedback.
Hello Jan,
All feedback is important to us, so we appreciate the time you took to tell us about your experience regarding skipping and member credit charges. We're sad to know that you have encountered an unpleasant experience with us. We'll be sending you a private message right now. Thanks!
Best,
Clark
I like the products, but there are no available sizes in the products I want, and it's store wide. I pay a subscription but can't use it because I can't spend the credits because there are no products available in my size.
Hi Paola,
Thanks for your effort in writing a review! We are sad about the negative experience you had with the availability of your preferred size and style. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Thanks Customer service Renz for helping me refund wrongful charge monthly fee. I really appreciate it. I like your positive work attitude.
Hello Jian,
Thank you for writing a review! Your feedback is important to us, and we would like to address your concern about the charge. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
None of the leggings fit well and slide down all the time. The sports bras are even more ill-fitting. Very disappointing purchase. Half of the order was not even delivered for 3 weeks.
Hello Lala-Rukh,
We are continuously striving to satisfy our member's needs. Thanks for your feedback on the sizes of our workout clothes! Our member services team will get in touch with you right away to help you further. Thanks!
Best,
Renz
I purchased a snow leopard workout set (sports bra and pocket leggings). Both are size medium, which is actually a size up from what I usually get but didn't want anything to be too tight. The bra fit okay but didn't have any padding, which wasn't in the description. The pattern will hide any bumps or anything, but I prefer removable padding, especially from such an expensive site. The pants fit and didn't feel tight, but the pattern was stretched out around my thighs where the material stretched but not the pockets, so they don't look right and make me feel negatively about myself as I am self conscious about my legs.
Hello Keyana,
Thank you for your purchase and for sharing with us your thoughts about our workout clothes. Our member services team will get in touch with you right away to help you further. Thanks!
Best,
Renz
I really enjoy my Fabletics membership and love all their collections and own a lot of Fabletics pieces. I wish that their seem less collection wouldn't run so large and wound have more tummy support.
Hello Heidi,
Thank you for your review. We are happy to hear that you are happy with our service. For your reference, we suggest that you log in to your Fabletics account during the first five days of every month. We usually replenish our collections on the first. You can either find new styles and sizes to shop for or skip the month.
Best Regards,
Clark
I am obsessed with all my fabletics I wear them every day not that I have any other pairs of leggings except for fabletics (prob have 30 pairs). I recommend fabletics to everyone I know. They fit great are super comfy they hold me in and look great.
Hello Julia,
Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
My orders often get lost in transit, then arrive weeks after their projected arrival date. Either set better expectations, or choose a better shipping provider.
Hello Jennifer,
Thank you for your honest feedback! We are sorry if there's confusion with the order tracking details. We value you as a member and want to make things right! Our member services team will get in touch with you right away. Thanks!
Best,
Renz
It was quick and in stock. Love the products………….,,
Hi Christina,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
I cancelled my subscription on the chat and still got charged the fee. I plan on calling unless something can be done before I get to it
Hello Clarke,
Thank you for writing a review! Your feedback is important to us, and we would like to address your cancelation concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I really like the items I have purchased so far and would recommend the site to friends.
Hello Janet,
We're so happy to hear you've had a great experience with Fabletics. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. Have a great day!
Best,
Renz
I have tried many many times to get a new password because I do not remember mine. I cannot get an email from 'forgot password. Even customer service disconnected from me after they tried sending me several and I could not get one. Super frustrating and wasting a lot of time! I'm ready to cancel totally... but I can't without a password!
Hello Diana,
We are very sorry to hear that you have encountered a problem in resetting your password. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Barbara,
Thanks for your effort in writing a review on our site! We'll make sure to share your feedback with the appropriate team. You can also check our mobile app for a better shopping experience. It is available for iOS devices for US accounts.
Best,
Cathy