FableticsReviews 13,328
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Let me start by saying the leggings are amazing. I have a lot of leggings (it's pretty much all I wear anymore) and the Fabletics leggings are my absolute favorite. But. $50+ for a pair of leggings is absolutely an insane price. And the subscription has its flaws. I think giving the option to cancel the next month should begin way before the month begins. Or give me the option to pause my subscription until a date of my choosing. Five days a month to stop them from charging isn't enough. People have lives and they forget things.
While i liked most of my items I have tried to cancel my membership several times and I am still being charged. I have had to pay Ive ridge charges on my visa several times when this happened
Hello Cristin,
Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
It's been four years of fabletics and even though I skip plenty of months, I always make sure to build my credits up because you can't beat the quality for the prices! The first pairs I was gifted in 2018 are still as wonderful as they were when I got them. I'll be getting these for years to come, no doubt!
Hi Ailish,
Thank you for such a wonderful review and loyalty! You can expect more styles on the website soon!
Best,
Cathy
I love you guys! My favorite leggings in the whole world are fabletics high waisted leggings - no one else does it better! But this was sad :/ i tried to use my membership credit on a pair of leggings that matched a top but it was on back order so then i was charged $30 more when the items shipped. I couldn't make that big of a purchase, so i returned both items and was only refunded $49…. So i'm still out the $30. Love you guys! Just sad this time around.
Hello Katherine,
Thank you for taking the time to leave a review. We are sorry to hear about your negative experience with your return. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
My most recent exchange was shipped to the wrong address despite clearly stating I wanted it shipped to the gift recipient. But just in general, I don't think the fabric compression guides are consistent - some marked as high are, some arent. I dislike that the fabric names are always changing and that you can't filter outfits by compression or back yoke shape on leggings. The site seems to always take forever to load.
Hi Amy,
Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be emailing you right away for assistance.
Best,
Cathy
I love the quality of the manufacturing - but the color choices are all from the same 'palate' and not to my liking. Not everyone likes muted tones and watercolor designs all the time. And as a larger woman, the last thing I want are cropped tops that reveal my less than desirable stomach! Ugh.
Hello Lisa,
Thank you for taking the time to leave a review. We are very sorry to hear that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
A lot of super tight compression pants with sports bras. They used to have more flowy tank tops. The only lose shorts were a pair of blue ones that kept selling out. Not everyone works out in super tight clothes. But their lose clothes look like pajamas.
Hi Jody,
We appreciate your feedback on our current styles and selections! We will be emailing you right away for assistance.
Best,
Cathy
I have always had a great experience shopping both online and at the store. I am also very satisfied with my products. Happy customer :)
Hello Selma,
We're glad that you are loving your purchases! Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Zeth
I have been with Fabletics for quite a while. They do not disappoint! I have finally found the active wear and the best loungewear around.
Being curvy, it is hard to find the right garments that give great support, accent my curves and wear comfortably. I get so many compliments on my
Garments from Fabletics. The style is off the chain! I also buy quite a lot of the leggings and sport bras. I work out more now because I am confident that my clothes won't ride up. I also get the support I need. I have always had great customer service and the clothing is shipped with no issues. You will love the quality of their merchandise as they wear and wash very well. I can't wait to see what drops next when they add their new garments.
Hello Juanita,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Basically I'm still enrolled because I keep forgetting to skip a month. So I always have a credit to use and they take away your credits if you cancel. They never have the things I love. I don't get it. If people buy it, make some more of them. One time in the summer, there was not one pair of shorts available. I buy some staples, plain zip up jackets or black leggings to use credits-way overpriced.
When I try to ask questions, I don't get a good response. One time I asked if I could use my credit for lots of small items. I don't want to use a credit that cost $50 for a pair of socks. They said I could, then it charged me a credit for a pair of socks. I returned them.
I do like that there's pretty much free shipping and returns. The app is easy and runs well.
Hello Amber,
Thank you for your review. We are sad to hear that you are not happy with our credit usage and forgetting to skip the month. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
I've always been fully satisfied with my items. It's always a fast delivery.
Hello Lisa,
We're glad that you are loving your purchases! We are also happy that you're satisfied with our delivery timeframe! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Hello Lisa,
We are glad you are enjoying our website! We always like hearing from our members. We are excited for you to receive your recent order. We hope you'll like it and looking forward to receiving feedback from you. Have a great day!
Best,
Zeth
Couldn't place an order. Tried numerous times to look up clothing & picked things out but couldn't place an order.
Hello Julie,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered an error with your order online. We’ll be sending you a private message right now. Thanks!
Best,
Clark
Customer service is always great and willing to help! Great prices for great quality
Hello Morgan,
Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We are also glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Fabletics became a part of my workout/lifestyle wardrobe about 3 years ago. From the moment i recieved my first pair of leggings it was evident quality and care go into the design and fabric of each item. The new designs and styles along with different fabric options makes Fabletics the first place I stop when looking for an update or addition to my wardrobe. Fabletics is one of the best gifts to give to active/stylish minded family and friends as well.
Hello Jessica,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Amazing quality, great value for money and incredibly flexible membership program.
Hello Lynda,
We are glad you are enjoying our VIP membership! Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!
Best,
Zeth
My favorite shorts, the franchise shorts, have been very limited on colors. The value is only there if you are buying a bundle with shirt and shorts. Beyond that I feel like I am not getting my moneys worth and not a great value in the long run.
Hello Evan,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
My overall experience has been ok, items were of good quality. This particular month I used items for gifts.
Hello Evelyn,
We are glad you are enjoying our products! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I never have a problem ordering from Fabletics and the options are always so good
Hello Valerie,
We are glad you are enjoying our website and selections! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you so much for your feedback!
Best,
Zeth
To my dismay, they are being sent to some carrier who is NOT delivering them and then they are shipped back. The last time, I didn't even get my store credit back! I have never left a bad review, but this is so frustrating. The actual product is lovely. But they just need to use the actual USPS!
Hello Jillian,
Thank you for your review. We are sad to hear that you are not happy with our shipping. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Courtney,
Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our prices and skip-the-month feature. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad