FableticsReviews 13,328
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Love Fabletics work out clothes, it is half my fitness wardrobe! Great prices being a VIP member, I would highly recommend it! All you have to do is skip a month when you do not want to purchase but you still gain all the great rewards.
I have been a customer with Fabletics for six years. I have enjoyed fashionable workout outfits that garnered a multitude of complements. However within the past two years things have changed significantly. I've noticed that customer service is now outsourced to Mexico. The Mexico reps are rude and try their hardest not to do anything to resolve the issue. The outfits have also gone down. Very few choices and very few availability. I have also experienced problems with orders missing or incomplete. And, the reward program is a joke. On my last four orders my point level gift was out of stock causing my points to expire. It is as if Fabletics was sold to a whole different company. One that doesn't care about the old loyal customers. I am assuming they want new people who don't know what the experience used to be. I will be ending my membership. Good bye Fabletics!
Hello Felicia,
Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our selection and Member Services Team. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I get myself and all my girls stuff all year lying and fairly do I get anything back! Ever!
Hello Angie,
We are glad you are enjoying our products! Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Zeth
The sales person was extremely friendly and help full.
Hello Areliz,
Thank you for leaving a positive review! We're happy that our members appreciate the effort that we put into making sure we provide the best services! Have a great day!
Best,
Renz
The way member credits work don't feel super great a lot of times. For instance, I would like to get some of the underwear options using member credits. However the value on them is in the teens which makes it feel like a waste since the credit costs about $50. I wish there were two packs of underwear or similarly low priced items that member credits could be used on.
Hello Rob,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Don't like newer styles. Hard to find things that fit the way I want them to. Favorite styles are always sold out.
Hello Kathryn,
Thank you for writing a review! Your feedback on the new style is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Fit is perfect every time. My constant go to for athletic wear.
Hello Katie,
Thank you for your review! We're happy to know that our products fit you well! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!
Best,
Renz
I shop online all the time however it's great that there is a location available to go to. Everyone is super friendly and helpful. The product sells itself so it's great to have good service along with.
Hello Vanessa,
Thank you very much for such a great review! We work hard to provide the best service that we can for our dear members. We are happy to know that you are satisfied with your purchase. Have a great day!
Best,
Renz
Our sales associate was very sweet and knowledgeable. She was very patient with three teenage girls.
Hello Melisa,
We strive to provide all our members with excellent service! We feel great that we were able to provide you with an awesome experience. Thanks for the amazing review!
Best,
Jane
It's a complete waste of money and the quality has gone far down. I was getting charged double a month, randomly in the middle of the month. And every time I try to cancel there is always a stipulation of why I shouldn't cancel. Even if you use your credits, your hard earned money, you still have to pay more after. The entire system is a complete scam and it's unfortunate I have credits left, because I would rather just get my money back.
Hello Danielle,
We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
The cloud seamless high wasted pants I bought started to snag after 2 wears. This is the first time I had any problems with any of the pants I have bought.
Hello Julia,
We are disappointed to hear that such a loyal customer had a bad experience with our products. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I usually get quality stuff at good prices, but am often disappointed to find out what I really wanted (advertised as New Arrival) is totally sold out in my size.
Hello Kathy,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible so our member services team will get in touch with you right away. Thanks!
Best,
Renz
I have found the products I have purchased lately to be ill fitting; the return process is a drag so they get donated. I have been a customer for a long time and feel the organization is going downhill fast. :( It seems the prices have always been higher than most, but the fabrics and fit were always a consideration. Now, that quality has been lacking. The pants are constantly sliding down so I am trying to run with the crotch of the pants about 2" below where it should be. Sad...
Hello Tish,
We are sad to discover that such a loyal customer had a negative experience with our products and services, and we sincerely apologize. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Have purchased shirts, work out bras and spandex pants from Fabletics. Have not been very pleased with sports bras and shirts... fit was off either to big or small and just didn't fit right. I have liked some of their spandex pants, but not all. I feel like you still have to pull them all up from time to time. My favorite line is their Pure Luxe. They're soft and come in great colors you can't find anywhere else
Hello Heather,
We strive to provide high-quality products at all times. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Biggest problem I have with the site is finding the skip a month area. It seems to move about the site.
I like the pieces I've purchased. They are very comfortable.
Hi Tammie,
We appreciate your feedback on our skipping process! We will be emailing you right away for assistance.
Best,
Cathy
Comfortable, breathable and fits perfectly to your body
Hello Madeleine,
Perfect! We're happy to hear that our products fit you well! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!
Best,
Renz
Also some of the items I have ordered are poor quality.
Hello Wanda,
Thank you for writing a review! Your feedback about the quality of our product is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
We have been members since the beginning of this company and have continued to be impressed with the quality of the products and the support we receive from customer service.
Hello Kerry,
Thank you for your loyalty. We always make sure to make beautiful and quality products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I have enjoyed most of my products that I have purchased off of this website. It took a little bit to figure out what fabrics I liked because I didn't enjoy all of them. I have had my first pair of leggings over a year now, and they still feel great! A few of the lighter sets of leggings are still very see through. I also would receive my shipments in a timely manner. However, this last order has taken a little over a month for them to ship out. Overall, a great experience!
Hello Maria,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I absolutely loved Fabletics when it first started. I thought the price for VIP was good and for $50 you could get a great workout outfit. Now most outfits are closer to $80 or more. Also, they are constantly changing what leggings, bras, shirts are available to purchase so if you have a favorite piece, you have a very short period to but before they evolve to the next hip clothing type. And even if you can find a legging or top you love, it's rare you can find it in your size even just a few days after it goes for sale. I think they need simplify and to go back to the way it used to be.
Hello Stacy,
We sincerely apologize if you are not happy with your shopping experience. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Heather,
We're glad you enjoy our products and unique styles! Thank you so much for your feedback regarding the VIP membership! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth