FableticsReviews 13,328
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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When your competitors are able to process and ship items in a couple days there's an expectation you do the same. In general shipping is slow, and the provided tracking information is blatantly wrong. The products are high quality and affordable, but your logistics suck.
It is very frustrating to discover that outfit choices are so limited and it is also disappointing that so many times the choices include a specific bra. When you do not need more bras it is a waste. I think this program was deceptive in how the choices would be a benefit.
Hello Demita,
Thank you for writing a review! Your feedback about inventory is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I love them! I've tried so many other sites for yoga pants. These are by far the best quality I've seen. There up there by lulu lemon to me. Great styles. I've started an addiction.
Hello Cassie,
Thank you so much for loving our brand! We’re so glad to know you love the items and our unique styles! We really appreciate the time you took to write the review. We hope you will always have a fabulous experience with us in the future!
Best,
Zeth
Quick deliveries. Never an issue w returns- rarely returned anything I bought. Very accurate description of items offered. Really like the pics of "real" people in the clothing- gives a more realistic view. Only problem- checking the site often enough to get in on the deals before they're gone!
Hello Ami,
Thank you for taking the time to leave a review. We apologize if you experienced some website difficulties. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you you right away.
Best,
Chad
I love all the products I order. Fabletics are my favorite leggings!
Hello Kristy,
We’re so glad to know you love the items! We really appreciate the time you took to write the review. We hope you will always have a fabulous experience with us in the future!
Best,
Zeth
I needed new leggings for my "work from home office attire", not for working out. My disabilities make that impossible, but I digress. I saw an add for a sale, like 2 for $24 or something like that, so I bought some. I did not expect much. Usually these companies that are headlined by celebrities are really not much to talk about. I was VERY pleasantly surprised. The leggings I bought (and joggers too!) are extremely good quality. The material is not thin and flimsy. They are comfortable and look great. Again, I just cant stress the quality. I was so impressed! Nice job, Ms. Hudson!
Hello Anne,
We're so glad that everything worked out for you. We here at Fabletics try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Mary
I originally signed up for this subscription because of the wide variety of workout gear available. I was then pleasantly surprised by the quality when I received my first order. Since the time I signed up, the workout clothing selection has steadily decreased and availability of items that are still online is very low. It is quite frustrating. Please get back to workout clothing!
Hello Jamie,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I'm on the fence for how long I'll stay a VIP member for a few reasons.
1. Quality
2. Variety
3. Shipping speed
But I'm going to give it another month or two to see if I'm making the correct decision or not.
Hello Cherie,
We are continuously striving to satisfy our member’s needs and always aim to deliver products of good quality. Thanks for your feedback! It will help us serve you better in the future.
Best,
Renz
I love the stuff they sell but it's CONSTANTLY late, and at times it's taken weeks past the ship-by date. Will be cancelling due to the extremely poor shipping methods they employ.
Hello Diana,
We truly apologize for your experience regarding our shipping methods. Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you right away to assist you.
Best,
Mary
Now when it comes Fabletics, they are the best rather you're ordering online or shopping at the store! I am a curvy woman and their leggings fit so good and look amazing! Sometimes I wish they had more colors on signature sets but no matter what they look damn amazing!
Thank you Fabletics!
Hi Danae,
Thanks for giving us a 5-star rating! You can definitely expect more styles on the website soon!
Best,
Cathy
Thank you for your time and patience
I appreciate your ability to be kind and help.
Hello Christina,
It’s great to read your feedback about our Member Services Team and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
Best,
Mary
When skipping the month for fabletics. You can only do it on the 5th of the month. Which I always forget to do on the 5th but before that I can remember. I am probably going to step down from being a VIP member because I cannot afford money coming out of my visa every month.
Hi Haily,
We appreciate your feedback on the skipping process! We will be emailing you right away for assistance.
Best,
Cathy
Fabletics online used to be great; easy website, great customer service. The site never works properly anymore and I just got the app, but that's not working right all the time either. I have to call just to skip the month 2 months in a row. When I called for Feb, the call got dropped and the lady never called me back. After waiting over 30 min to get someone to talk about the issue... I shouldn't have to call back if a line drops.
Hello Shannon,
We apologize for what sounds like a very frustrating experience! Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Go to buy shorts and nothing they advertise to new customers is available to current customers. Love the shorts.
Hello Sam,
We apologize that the items you were looking for were not available. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Some of the more popular items tend to be out of stock when ordering very fast.
The items I do get (that fit) are a very good value.
Hello Tyler,
We are sorry that the items you like were out of stock. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I really love my recent order, however, the available colors were very limited. I would have ordered multiple sets if there were colors available that were better for me.
Hello Trisa,
It is with great regret that we received your feedback regarding the items we have online. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I'm so fan of activewear from Fabletics. I have different models, colors and prints. The quality is amazing. 100% recommended!
The items that I get are good quality, but I still feel that the subscription is over-priced. When using a member credit, I want to purchase a single piece is generally less than the monthly fee. I want to get a good deal for my money, and I don't think I get that. I haven't been impressed with pieces/sets available lately and it also seems that an item in the set will not be available in my size. I actually tried to cancel my subscription, and the service rep told me I'd lose my credit, so I'd have to call back after I used it. I just skip months now and hope I don't forget to skip it.
Hello Meaghan,
Thank you for writing a review! Your feedback about the member credit is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Extremely difficult to cancel. Now I have another credit because I attempted to cancel after hours.
Hello Megan,
We are very sorry to hear that you're no longer receiving email reminders to skip. Our member services team will get in touch with you right away to help you further. Thanks!
Best,
Renz
Love the products, but can never find the new items in my size.
Hello Robyn,
Thank you for writing a review! Your feedback about our inventory is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brendan,
Thank you for taking the time to write a review of our shipping process! We will be emailing you right away for assistance.
Best,
Cathy