FableticsReviews 13,328
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Perfect. So far, all the products I've gotten are high-quality, they are enduring, and I love their designs and material. I love they have special properties depending on what type of physical activity you do.
I was hesitant to try out Fabletics because I was unfamiliar with the policy. But I'm super glad that I gave it a try. I've now made three purchases, and each time I'm pleased with how easy it is to order and the quality of their gear is amazing! I definitely feel that my money is being spent well on flattering and stylish gear! Thank you!
Hello Kelsey,
We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Customer service at the in person store was great with returns!
Hello Tanner,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Service was very helpful and had just what I was looking for. Great quality!
Hello Stacey,
Thank you for your review. We are happy to hear that you are happy with our service and quality. Thank you for sharing this with others. Stay awesome!
Best Regards,
Clark
I'm so happy with everything I've purchased! My leggings last forever and I wear them all the time for work! The sports bras fit great. I got my sister maternity leggings and she loves them! We are a very tall family and it's nice to buy clothes that actually fit properly!
Hello Brianna,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
I love flabetics their clothes are of very good quality without hesitation I would be a vip member again I recommend it
Hello Roxi,
Thank you for sharing your wonderful experience with the quality of our clothes. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
I absolutely love my leggings. They are so good to work out in or even to chill, and they even have pockets! I highly recommend.
Hi Bella,
We love your wonderful review! We aim to provide you with products that are not just best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Cathy
Hi Anuritha,
We appreciate your feedback on your shopping experience with us! We will be emailing you right away for assistance.
Best,
Cathy
First off, I some how got signed up for their description and it's 50$ a month! That is unacceptable and don't know how this happened. Everything else I love the leggings great quality love the color love the fit just don't recommend putting your email and if you don't wanna get charged 50$every month!
Hello Monica,
Thank you for the feedback! We appreciate you for letting us know how you feel concerning the VIP membership policies. We are continuously striving to satisfy our member’s needs as much as possible so we will be reaching out to you immediately for further assistance.
Best,
Jane
You can't navigate anywhere without the app crashing. In order to to the discount I had to go to the website add items to cart then go to the app and didn't it for a good 30 mins with it crashing about 10 times.
Hello Erin,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our app while checking out. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
Love the leggings! Wish there was a better selection in store, but I'm typically able to order what I want. Love the sales and discounts for members! Not crazy about the sports bras. Overall very happy with my purchases!
Hello Jennifer,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I love the quality of the items I've purchased. Plus they have fun and fabulous patterns!
Hello Jamie,
Thank you for your review. We are happy to hear that you are happy with your purchase. Thank you for sharing this with others. Stay awesome!
Best Regards,
Clark
I had to return my product and ask for a replacement as the item was too big. The website only gave me an option to replace with the same size. So I printed the return label and sent the product back. I called customer service to let them know I needed a different size, and they told me I had to wait on the new product to get here, knowing it was the wrong size, and do the process all over again. Even though they had not received the product yet! There was no way around it.
Fast Forward two weeks, and I still havent gotten the replacement that I have to send back to be replaced again. So frustrating.
Hello James,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order and exchange. We value you as a member and want to make things right! Our Member Services team will email you you right away.
Best,
Chad
For a year, I stopped receiving the emails reminding me to check out the monthly looks. Some months I forgot to go in and skip or shop so was auto-charged the monthly fee. I now have racked up 4 of these credits. I have tried to cancel so these will stop racking up but the customer service rep always tells me that I won't get that special deal of $49 credits if I cancel so I should stay a member until I have used them up. One month, I tried to use the monthly to order an outfit but ended up being charged an additional $49 monthly fee anyway. I have now figured out on my own that I should always skip (if I remember to do it without an email reminder) and then use the credit in a separate transaction that is not considered my monthly outfit. I feel like I will never get out of this and disappointed how hard this is when it should be easy and conveninent
Hello Kelly,
We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I love these leggings. They do everything they should. Hide, tuck, smooth…. These are all I wear now and have stared moving in on sweatshirts and accessories. Love it all!
Hello Jennifer,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I purchased the grey pair of this item and after 2-3 uses the crotch inseam ripped and there is a noticeable hole now. I have bought many products from your company and have been please with them all up until this purchase.
Hello Lori,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you you right away.
Best,
Chad
I also didn't expect to be charged $70 for a membership then when the clothes came they were awful poorly made and and gift cards were in my box and they are not for Canadians and my package was sent to CANADA totally didn't understand that concept - let's give customers little gifts that they can't use?
Not worth how much they charge at all
Hello Lyndsey,
It is with great regret that we received your feedback regarding the VIP membership. A representative from our Member Services Team will contact you right away to assist you.
Best,
Lia
Just odd that everything is the same price, bought a pair of shorts online and they didn't fit, returned them to an actual store. They didn't have my size, had to settle on a t shirt, how are t shirts, pants, and shorts all the same price and a whole member credit. I can go to under armour and get two shirts for less. Waste of money, first purchases seem like a deal. Feel ripped off after initial purchases
Hello Michael,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with the prices of the items that your ordered. We value you as a member and want to make things right! A representative from our Member Services Team will email you right away to assist you.
Best,
Mary
She solved my issue with a delayed package. She ended up giving me a refund in credit statement, and now I can go back and get the same items.
Hello Jeremy,
Thank you for your review. We are happy to hear that you are happy with our service. Thank you for sharing this with others. Stay awesome!
Best Regards,
Clark
We have had nothing but great experiences with Fabletics. Their staff is friendly, helpful, professional, and customer service oriented. I purchased 2 pairs of leggings for my daughter who plays tennis. I wanted something that she could wear to school and tennis without having to change in between. She got 1 set of their "butter" leggings and 1 set of the compression leggings. She loves them both for different reasons. The butter leggings are great all around leggings that she says she could sleep in. The compression are better for working out but still very comfortable. She is looking forward to purchasing some of their athleisure sets for herself soon.
Hi Sadhana,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Cathy
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Hello Daniela,
Thank you for the positive feedback! We are happy to know that you love the quality of our products. Have a great day!
Best,
Renz