FableticsReviews 13,328
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Customer Service
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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When I walked in the store not one employee offered to help me I needed to exchange sizes and couldn't find the item or size I needed. In the end I had to go up and ask them to help me myself and she seemed annoyed.
I love the options but the main prices I want are not covered with my credits or don't come in long.
Hi Samantha,
We appreciate your feedback on using your credit! We will be emailing you right away for assistance.
Best,
Cathy
I love the products, the leggings are literally the best leggings on the planet… but I have tried several times to cancel my membership that automatically charges me every month unless I remember to skip it, and I have never been able to. I've tried canceling through the app, calling, chat with a representative, emailing the company and I just get the run around. I hate it. I would continue to purchase their products, I just don't want the membership.
Hello Caanen,
We're extremely sorry that you had to face such difficulties in canceling, problems in customer service are not something we are known for. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I've had no issues with placing orders, receiving them on time, sizing, or anything major.
My only complaint is that there are not a lot of colors in my size. I've been waiting for the 5 inch small light blue shorts to be restocked since I created my membership.
Hello Matthew,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I love the clothes, everything is bright, fits well and can compliment any figure! What I don't like is the monthly fee, with everything going on even with an alarm I forget! Just a flaw
Hello Olaya,
Thank you for writing a review! Your feedback about the monthly fee is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Very nice and helpful with an issue I had with my leggings. Thank you.
Hello Christine,
Thank you for your feedback! We're happy that our members appreciate the effort that we put into making sure we provide the best services! Have a great day!
Best,
Renz
I have loved fabletics for soooo long! They were great quality leggings, didn't take long to get here, and I got them for just $50 a month. But the past few months I've been severely disappointed with how things have been running. They are constantly sold out of the small size if I don't order them as soon as they drop. My favorite pair of leggings never seems to be restocked anymore. I had a pair of leggings that took almost a whole month to get here and it wasn't even the holidays. I completely understand that things happen and companies make mistakes. But I haven't been happy in several months with the service and quality of leggings. All the leggings and new releases aren't even meant for actual physical activity, just lounging around and looking cute. Which I pay $50 a month to get cute active wear to wear to the gym. I don't want to stop ordering from here but I'm considering it very very much.
Hello Kinley,
We truly apologize for your recent experience with our products and the delivery of our items. Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Fabletics has great quality fabric and always has a sale going on! Never have to buy $200 Lulu lemon leggings!
Hello Annie,
We’re so happy to hear you’ve had a great experience with Fabletics. We always aim to offer the best prices and the highest quality products. Have a great day!
Best,
Renz
The site has a tendency to automatically prevent you from looking at and purchasing something for the opposite sex. I wanted to get something for my daughters, but every time I would try and click on a women's outfit it would send me back to the men's site. OMG was it frustrating. I had to logout of my account, put it in my cart then log back into my account in order to actually make it work. Why do that to your customers? It still happens every time I look for something for my girls.
Hello James,
We are very sorry to hear that you have encountered a problem navigating the website. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Great and comfortable clothing. A little disappointed on the shipping delay to receive my orders.
Hello Bryan,
It’s great to read your feedback about our products. We truly apologize for the delay in the delivery of your order.! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I had a problem with my account and the Salesman was so kind and helped me work through it. Everyone has always been so helpful when I come in the store. Love it!
Hello Julie,
Happy to hear that your concern was taken care of! Apologies again for the trouble, but happy it all came together in the end.
Best,
Renz
It's was great! The products I ordered showed up on time and were perfect. I love the golf pants and the new backpack!
Hello Clayton,
We're so glad that everything worked out for you. We here at Fabletics try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Mary
I love the power hold leggings. But I have returned a few items I never got credited for. I would prefer it was just a purchase site instead of a monthly subscription. I feel like I would probably buy more that way. Really like the quality of the power hold but very disappointed in purchases that were bad quality items such as a few outfits that were suggested to me
Hello Sarah,
Thank you so much for the review. We appreciate the feedback you shared about the item that you purchased. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
The shorts I bought are great. The One pants no. It'd too much money to be a VIP based on the offerings.
Hello Ray,
Thank you for taking the time to write your review. Our Member Services team will get in touch with you to further assist you with your product and VIP concerns.
Best,
Bella
Hello Selena,
Thank you for your review. We are happy to hear that you are happy with our service. Thank you for sharing this with others. Stay awesome!
Best Regards,
Clark
Great clothes and quick shipping. I love the items they have purchased. They fit me well and our durable.
Hello Rochelle,
We’re so glad to know you love the items! We promise to continue manufacturing more beautiful products with good quality just for you! We are also happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Hello Kalyn,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience at Fabletics! Hope to hear more from you in the future!
Best,
Lia
I had high hopes for this workout gear. Seems the fabric is pretty cheap and the shipping was terrible, way behind schedule. I will try them again for my next shipment but I don't expect much
Hi Heather,
We appreciate your feedback on your shopping experience with us! We will be emailing you right away for assistance.
Best,
Cathy
I like Fabletics but be sure to size up when ordering or be ready to return.
Hello Jenny,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you had an unpleasant experience with us regarding our sizing. We’ll be sending you a private message right now. Thanks!
Best,
Clark
Some items have been great, others not so much. The seams are very rough and scratchy and the leggings run small.
Hi Deena,
We appreciate your feedback on the fit and quality of your purchase! We will be emailing you right away for assistance.
Best,
Cathy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jessica,
We’re sorry to hear about your negative experience with our Fabletics retail store. We would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary