FableticsReviews 13,328
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I bought this item as a wishlist purchase and my girlfriend was more than satisfied with the quality and color scheme the company provided.
The site was very easy to navigate through, the measurement chart was very helpful, and there are so many choices! It was a great first experience! The order arrived quickly and I am very happy with all my purchases. Everything fits perfectly, and the clothes are so comfortable. I am hooked!
Hello Nathalie,
​We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Quick delivery, quality clothing, never have made a return because sizing is realistic. Proud to say almost half my wardrobe is Fabletics.
Hello Eva,
Wow! The team here at Fabletics is thrilled to hear such good feedback, and we are proud to be one of the best sources of clothes! Have a great day!
Best,
Renz
I received email that item was being delivered but it never did arrive.
Hello Sasha,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I placed my order on May 4th. And I'm still waiting to receive it --- we're May 25th!
Hello Caroline,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Customer service is awful. Money is taken out of your account without knowledge. Refunds not given. Member credits policy is a complete scam. Credits cannot be spent on what you want, only pre-approved outfits. Never seen such a scam
Of a company running.
Hello Ross,
Thank you for writing a review! Your feedback about credit usage is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I've been a member of Fabletics for over 2 years and it's been positive. Returns are easy and it's easy to skip a month if you don't want to be charged. As well, when I had issues with an order, I was able to get ahold of customer service and the issue was handled. I would say that although Fabletics is known for the leggings, I mainly order other things. I find their leggings tend to fall off when exercising. They are great for lounging around though. I have a tough time finding leggings that fit overall, as I carry weight in my stomach and my bum is flat. Overall, I love the options and fashions. I've had great luck with the shoes, which is a triumph for a size 10.
Hello Sedina,
Thank you for your loyalty. We are happy to know that you love our products. We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
I finally received all my orders. The quality of all of them are unbelievably good. Loved them. But please find solution for your terrible and nerve-wracking shipping.
Hello Konul,
Thank you for writing a review! Your feedback about the shipping timeframe is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have never seen anything like this before. It is 13 days I'm waiting for my order and should wait additional 4 days. You can't be serious.
Love the clothes and returns are made easy! Clothes are comfortable and hold you in nicely good for working out or sitting around the house. Staff are very helpful when needed easy and free to return.
Hello Emily,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I really like the product
Very well priced
My deliveries have never been delayed
Hi Shauna,
We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. Have a great day!
Best,
Tina
I love those products and it is really comfortable! It's easy too skip de month, sometimes you forget but you have credits to use and get a nice full outfit!
Hello Anne,
We're happy to hear that you love our products! We always aim to provide you with the latest trends with the best quality at a very reasonable price! Thank you for your great review!
Best,
Renz
Always happy with clothes I receive. Sometimes I'm off with choosing the right size.
Hello Denise,
We're happy to hear that you love our products! We always aim to provide you with the latest trends with the best quality at a very reasonable price! Thank you for your great review!
Best,
Renz
For some reason when I tried to order an outfit bundle something happened where I just ended up ordering the bottoms. Perhaps it was my mistake or a glitch in the system. Either way, after I received just the shorts, I called to get the problem addressed and the top was no longer available and they wouldn't give me a credit to get a top. So I spent an entire member credit on one pair of shorts. Just frustrating since I was really excited about the matching set, and wasn't given the option to settle for something else.
Hello Latanya,
Thank you for writing a review! Your feedback about your purchase and availability of products is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
I felt that the quality of the product I purchased was very good, sizes match according to the measurement charts, delivery was good
Hello Joseph,
On behalf of all of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
I went a size up from what I usually order to accomodate some post baby weight gain, so imagine my surprise when I get my leggings and they're *the exact same size* as the ones I've ordered previously. This isn't body positive at all.
Hello Kate,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about our product's sizes. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
That was my first time ordering with Fabletic. I got 2 pants 2 sports bras and 1 tank top. True to size, great quality and very comfortable!
Hello Jenna,
Thank you for your positive review and for sharing this with others. It was great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
Many times there isn't the item I want in my size. Color options seem limited for larger sizes.
Hello Alice,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
As a larger woman, I struggle with comfort. I've been buying and wearing fabletics now for over 4 years, I can not find anything else that compares to this brand.
Hello Victoria,
Perfect! We're happy to hear that our products fit you well! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!
Best,
Renz
Everything is so beautiful and fit's perfect The fabric is heaven
Hello Lindsay,
This is awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a great day!
Best,
Mary
I especially like and appreciate the designs with the pockets on the bras and shorts. Some years ago, I discovered them here way before any other stores started to offer them.
The quality is generally decent to pretty good. Almost all my approximately 10 items purchased from here were great and no issues.
One of the running/active jackets I purchased was way too long on me at 5'2 and ended past my butt by maybe an inch. Fabric and design were great however.
The second item I had an issue with was a pair of neon shorts. The fabric was a bit sheer, and the underwear was easily distinguishable by colour and shape under. And front camel toe which I don't have in any of my other 30 or so leggings/bike shorts.
Return was easy to find on the site, but I didn't have a printer ready so I was going to stay on the page and print later. Trying again later, I was never able to get to the shipping label from the site again. Going to the return page a second time, the item was grayed out, preventing selection to pull up the label. It was not emailed to me in my first return attempt, so I had to chat with them. Chatting on mobile, the layout was just messed up and started at an AI. Every time I tried to type, it zoomed full screen to the word I was typing, and I couldn't see the input box to type in after clocking in there the first time. It was too annoying that I decided to just keep the <20$ item and remind myself not to purchase from here again unless I'm ok with a gamble.
The unsubscribe option was easy enough to find on their site and was a simple process which I'm super appreciative of having experienced another company that required calling a number no one answered. Resubscribing (at least the third time), was simple and offered the same benefits to "new subscribers".
Hello Carrie,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Deandre,
Thank you for your great feedback! We will always make products that serve the needs of you, your family, and your friends. Have a great day!
Best,
Renz