I have been ordering leggings from Fabletics for my daughter because they are really comparable to Lululemon but half the cost. I have a VIP membership and opted out for the month of December, but was charged the $49.95 if you don't opt out. I called customer service, the issue was fixed, but I was then charged the $49.95 once again. In speaking with a customer service rep I was told it would be taken care of. When I went back to the Fabletic site I noticed that my account was cancelled. I called back and was told that if I wanted to reinstate my VIP status, I would have to purchase something. Why do I have to purchase something to have my account reinstated because the customer service rep erroneously canceled it? I called 4 times, talked to 4 reps in 4 different countries and was told the same thing. Also, I lost the 298 points that I earned from ordering merchandise in the past. I am so disappointed because I love the products, but I don't think I will shop with this company ever again.

The product you get is high quality (at least the leggings are, the shoes are great but sketches is better imo) it's just that the cancellation is HORRIBLE. I called to cancel and they put me through the ringer until I accepted $10 worth of store credit as long as they would notify me every month in order to cancel the monthly payment for "store credit" (which is stupid in itself because unless you use the EXACT amount you can't use the credit, but it is allowed to go over. You also can't use your credit and get discounts.) Anyway, I never got a notification, at all. And I am very low income atm so $68 CAD is TOO MUCH I tried to explain the last time I called. So when I forgot again (due to being busy with work and financial issues) I got charged. I called AGAIN and demanded for my subscription to be cancelled. I had to repeat myself about 5 times because every time the person would try to keep me as a VIP and totally disregarded what I just said. I finally got to cancel and got reimbursed but this was such a headache.

Fabletics is another one of those online monthly charge retailers. I signed up for this site when they had a sale where you can get your first outfit for $10.99. So this is a great deal to bring you in. And of course I thought it was great, and I was aware already of the monthly requirement to "skip" the charge.

So my outfit arrived within a week and all I had to pay was $14.00 with the exchange rate. I picked out a colourful set of capris and a plain black top. The fit was fine and it felt as expected. But sadly the quality of this stuff is just not there... The capris are that compression elastane type of fabric where the colour is just printed over top of a white base layer. So when the fabric stretches, the colour becomes quite faded because of the white showing through. The top is just a thin black cottony/ rayon type fabric, nothing special there. So this wasn't really that impressive for me, although I'm still happy with it because it only cost me $14.00.

However, I could not justify spending $49.95 on this stuff, which is the regular price for pretty much all of their items. Overall, I'd say good try Fabletics but I'd rather go to Old Navy or Lululemon for that matter if I really want to spend that much.

I saw the ad for 2 pairs of leggings for $25 so I ordered them. The company also decided to start taking $49.95 every month for a VIP membership that I never signed up for. I didn't catch it till after 2 months had passed and $100 was missing from my account. At first when I seen the charges I thought it was credit card fraud and called my bank and canceled my card. Then my bank told me that after contacting fablectics they said it wasn't fraud they had taking them money for a membership fee and he would have to take up my issue with them. So I called and spoke to a customer representative named Carol who explained that I was being charged for the VIP membership fee. I told her I had never signed up for that and was not okay with them taking the money from my account she understood and canceled my membership. She also promised that I would be refunded for all of the money that was taken for membership fees within 10 days. It's been over a month and I have never received my refund. This is not okay.

I was surprised to see such a low rating for this site, I've been using and ordering from this site for 2 years now with zero issues, the VIP membership is NOT mandatory, you can choose to upgrade to it on your own or you can have a regular membership with no fee. If you do by chance forget to skip your discounted monthly outfits within the first week the charge isn't for "nothing" it becomes a free outfit redeemable at any time. I found the conditions for the VIP membership are very clearly laid out.
The reason I saw this was because I just had the best interaction with the customer service reps. I had called because I had forgotten to skip my monthly outfits for August and didn't want to be charged (again, it was my choice to upgrade to this membership so it wasn't the company's fault I had forgotten.) and the rep was so incredibly nice and understanding about it, he offered me a curtosey skip, so my account wouldn't be charged and gave me a small store credit! I've been using this site for a while and I absolutely love it, the interaction I had tonight just reaffirmed it. I wasn't expecting an easy experience after reading these harsh reviews but that's just what it was. Easy, helpful and friendly. There are no "hidden fees for nothig" just people who are upgrading their membership so they can get one discounted outfit and not bothering to read what the actual membership entails