Krissy p.

I was surprised to see such a low rating for this site, I've been using and ordering from this site for 2 years now with zero issues, the VIP membership is NOT mandatory, you can choose to upgrade to it on your own or you can have a regular membership with no fee. If you do by chance forget to skip your discounted monthly outfits within the first week the charge isn't for "nothing" it becomes a free outfit redeemable at any time. I found the conditions for the VIP membership are very clearly laid out.
The reason I saw this was because I just had the best interaction with the customer service reps. I had called because I had forgotten to skip my monthly outfits for August and didn't want to be charged (again, it was my choice to upgrade to this membership so it wasn't the company's fault I had forgotten.) and the rep was so incredibly nice and understanding about it, he offered me a curtosey skip, so my account wouldn't be charged and gave me a small store credit! I've been using this site for a while and I absolutely love it, the interaction I had tonight just reaffirmed it. I wasn't expecting an easy experience after reading these harsh reviews but that's just what it was. Easy, helpful and friendly. There are no "hidden fees for nothig" just people who are upgrading their membership so they can get one discounted outfit and not bothering to read what the actual membership entails