Kayla R.

I ordered from this company on December 19th and sent it to my sisters address as a gift. I thought that would have been plenty of time to get it to her by Jan12th (her birthday) because they promised it would be delivered in 1-2 weeks along with promising me a tracking number as soon as it was shipped. I waited and weeks went by with no tracking number and no package. I finally emailed them with my concerns on January 8th. All of a sudden on the 12th of January they emailed me saying my order had been shipped and provided me a tracking number. Yes I was happy to FINALLY hear from them but it was almost a month later and my package was just being shipped. I find it odd that I had to contact them for them to actually give me what I paid for. They either just forgot to ship my stuff or thought I wouldn't notice? Either way it's completely unacceptable for a company to not follow through on there promised delivery date and also not even notify the customer or give any form of explanation. It was not worth the wait or the trouble.

I saw the ad for 2 pairs of leggings for $25 so I ordered them. The company also decided to start taking $49.95 every month for a VIP membership that I never signed up for. I didn't catch it till after 2 months had passed and $100 was missing from my account. At first when I seen the charges I thought it was credit card fraud and called my bank and canceled my card. Then my bank told me that after contacting fablectics they said it wasn't fraud they had taking them money for a membership fee and he would have to take up my issue with them. So I called and spoke to a customer representative named Carol who explained that I was being charged for the VIP membership fee. I told her I had never signed up for that and was not okay with them taking the money from my account she understood and canceled my membership. She also promised that I would be refunded for all of the money that was taken for membership fees within 10 days. It's been over a month and I have never received my refund. This is not okay.