Electro Threads

I may very well be a one off case but i did not appreciate the way I was treated. Customer service needs to improve and communicate better with clients in helping them understand what to expect. They also blocked me on Instagram because I expressed my frustration. As long as they get their money, they don't care about you

Ordered some joggers, a cloak, and some shirts. Everything arrived to me within 9 days, which was surprising considering everything is HANDMADE and their site advertised it could take up to 14 to make my stuff. Everything is made to order in the US and the quality is awesome, both things I look for when supporting business. Not sure what's going on with these other reviews, but these guys were awesome.

Absolutely 0 quality control. If you have more than one or two issues with the defective items they send you they will just block your email, they NEVER answer phones and whoever runs their FB just answers product questions and has no clue about your lack of product. 2 BBB complaints opened against them and proven they blocked the email I registered with because after being ignored for weeks, multiple attempts, I sent an email with my secondary account and got a response within an hour or two.

Wow. I have bought many clothing items from electro threads and every time I love everything I get. They use superior quality fabrics, only use cruelty free options and everything is worth the price because nothing is cheaply made. They have amazing reviews on their site and I don't understand why people on here are being so negative. They seriously have the best quality clothes I have ever seen. I have spent over 400 dollars (over 500 if you count discounts) and I literally have 300 dollars worth of stuff in my cart right now I am about to buy. I uploaded a photo of my proof of purchase. Not sure if it will show or not. 'That's over 800 dollars. I would never spend that much on junk. Wonderful company with unique and quality clothing that makes every item as you order it..

My daughter wanted a particular item they promoted, ordered, paid, and nothing. A day later received a notice item had shipped but their customer service never provided a tracking number or proof of shipping. 3 years later still no shirt. Had to dispute charge to get refund. Guess they were high that weekend.

I've spent a little over $1000 with this company over the past 5 years. The shipping does take at least a month but they make that clear when you order. The crushed velvet joggers and t-shirts I've gotten feel amazing and I've gotten many compliments from random people on the shirts which is something I had never really experienced before. I've even had people ask to feel my shirt, I guess the crushed velvet shirts just exude such bright and unique colors that people can tell the shirt looks extremely soft just from looking at it. Their prices aren't cheap so I pretty much only order when there's a sale of at least 25% off. The rewards program is nice but you can't redeem your points on items that are on sale/when using a coupon code. That's one of the reasons I took off a star. After years of purchases I had enough points to get some $100 crushed velvet joggers for $30 after shipping. The joggers are definitely worth $30. I wouldn't pay more than $70 for them however, so I wait for their big sales. The other reason I took off a star is because both pairs of joggers I have from them have this issue where one of the strings will get sucked into the pants when you have them untied and sit down or stand up. Thankfully they only get sucked in a little bit so I can usually get the string out in less than 30 seconds. But it's still extremely annoying and unacceptable for such expensive joggers to have this issue. I have a bunch of hoodies from them as well, only one of the hoodies is crushed velvet and the others are the pullover hoodies. They all look great with vibrant colors and feel comfy. I'm 6' 195lbs and I normally wear 32/34 size jeans. I get the large size joggers from electrothreads and XL for the shirts and hoodies. I like how everything fits on me. Just make sure you don't put their clothing in the dryer, and wash everything on delicate with cold water. I've never had an issue with their items not arriving to me, and they always provide a tracking number. I just check the history for my last order order of multiple items which was 3 shirts, 2 hoodies, and one pair of joggers. I ordered on september 12th, it shipped september 25th, and it was delivered on september 27th. So it took a total of two weeks, I don't think that's bad at all. There's another company I like with similar style clothes but with cheaper prices called hoodielab. They also handcraft clothing after you order. My last order from them said the clothing was made in Egypt, but hoodielab is located in Sweden. Their shipping usually takes at least a month but their shirts are extremely comfortable. So if you're looking for clothing/art similar to electro threads but at a lower price I recommend checking them out. ElectroThreads is expensive but their crushed velvet clothing is amazing and I only have those two complaints about them after 5 years of buying from them once or twice a year during their big sales. So I don't believe they deserve the low rating they have on this site and that's why I wrote this long review. The two photos I included are of the crushed velvet black ghost mandala joggers which I wear all the time. They're my favorite joggers I've ever owned.

Their shipping takes forever, which to be fair, they did say it would. They sent half my order to start. A shirt was missing. No reply from anyone for weeks and multiple emails, until I told them I was going to start a credit card charge back. They immediately replied saying they would send out the shirt. It has been another 3 or 4 weeks now. Nobody has sent the missing shirt. Two different people told me they'd send it immediately and then stopped replying completely. Once again they have not replied for weeks, they sent the other half of my order without the missing item. They even blocked me from responding to anything they post on Facebook.

I ordered a face mask LAST month and it still hasn't shipped? Less than 24 hours ago I ordered a face mask from another site and two hours later I had the shipping confirmation number. I would ask for a refund, but it takes them 12 days to respond back to your emails :)

I ordered an item from electro threads I selected the incorrect size... so I instantly sent an email regarding a size change... 4 emails later. Zero replies... So far I have a bad taste in my mouth with this company...

I ordered some clothing back in April that I was super excited to receive. Unfortunately, though, I never received it. I contacted support about the issue and after emailing about it a few weeks later because I still hadn't heard back, I was told to submit a stolen package report with USPS. I contacted USPS and after being on hold for hours, I was sent a link for the proper form to fill out for theft issues/stolen packages. I sent all of this information to customer support and after taking a long time yet again to reply, was told that they needed a different thing done with USPS than what I had completed. Fast forward to September, I have contacted support and USPS NUMEROUS times. USPS states that I filled out the only stolen package report that is available and that is used when reporting the issue to retailers. Electro Threads says they have had "100s of our customers complete this process without issue." Good to hear that 100s of customers are even having to deal with the issue of not receiving their packages from this company. Yikes. And when I asked if I could get faster responses through a form other than email, if someone in support could direct me to the "correct" USPS form then since apparently what USPS kept having me fill out that stated it was for stolen packages was not correct, etc., I received no real answer to my questions and instead just kept receiving the same "I'm sorry you're having troubles" but I can't help you, basically. So now I've spent $200 on the order with nothing to show for it, many hours wasted on emails and phone calls, etc. with no resolution to the issue at all. Absolutely ridiculous.

*Photo below shows how slowly they respond. Many times throughout this process, I'd have to check in again and ask for a reply as it'd be 10+ days since I had heard back.

400 dollars spend on a winter coat... for winter. It's been 3.5 months now. Not winter anymore, no coat.

They warned 7-14 days for coat to be made before shipping... 3.5 months later still not shipped.

Electro threads be honest to your customer s it's Christmas and my child's boots didn't come in time

It took over two months to receive my order. Even then I was missing a blanket and the cloak has stitching that was frayed. It says made in America, but the tags say made in China! This company needs to be shut down!

Love working with Electrothreads! Great people! Great products! I will gladly refer my friends and family! Thank you

FYI you can't return any of it, they won't offer me the refund for $250 of merch in perfect condition i requested a week after receiving it. I even wanted to keep some of the items and offered to pay return shipping for the rest!

Pretty great! Had a good experience, customer support was easy to talk to. Would recommend to everyone.

I feel high viberations when I wear Electro threads, and always get tons of compliments I tell everyone to get their amazing clothing at Electro threads

I purchased a dress from this store and I just love it! It is super stylish and original! The colors are bright and does not wash away. The shipping was very fast and the whole experience was satisfactory!

I ordered a hoodie from this company about a month ago. I received it faster than what Ithe web site said. The fit was perfect. And the colors of the clothing are super vibrant on the site but are even better in person. Beautiful clothing. I will definitely order again in the future.

As title states the order is late. It's like breaking fingers trying to get ahold of anyone to figure out what's going on. I send an email asking for what's going on what can I expect three days later no reply. Send another email about reporting fraud and canceling payment. Reply right away about trying to figure out what's going on. A week later still no response. Do not buy from this company until they figure out how to reply in a timely matter to requests and how to meet they're own ten week shipping window.
UPDATE: Package finally received after many emails. The reason being that they thought they had enough of the black Sherpa to finish the order but did not. After agreeing to a new inside liner Ryan pushed the order as a priority and arrived about a month after them saying the order was changed to the new lining. The product appears to be good quality and my fiancé is happy with it but all the headache of just trying to receive the item and figure out what was going soiled the whole experience. I'll add a star just for receiving the item. Good luck to everyone trying to receive their item from this company.

I ordered from this company on December 19th and sent it to my sisters address as a gift. I thought that would have been plenty of time to get it to her by Jan12th (her birthday) because they promised it would be delivered in 1-2 weeks along with promising me a tracking number as soon as it was shipped. I waited and weeks went by with no tracking number and no package. I finally emailed them with my concerns on January 8th. All of a sudden on the 12th of January they emailed me saying my order had been shipped and provided me a tracking number. Yes I was happy to FINALLY hear from them but it was almost a month later and my package was just being shipped. I find it odd that I had to contact them for them to actually give me what I paid for. They either just forgot to ship my stuff or thought I wouldn't notice? Either way it's completely unacceptable for a company to not follow through on there promised delivery date and also not even notify the customer or give any form of explanation. It was not worth the wait or the trouble.