business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 13,028 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

This company does not typically respond to reviews
Texas
2 reviews
0 helpful votes
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Loveeee Fabletics!
August 11, 2024

Love the variety, quality workout gear! Every year gets better and better!

Date of experience: August 1, 2024
Indiana
1 review
0 helpful votes
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Just don't like them
June 5, 2022

I like some of the things they sell - I really like a certain couple of types of their leggings because I feel like they're very supportive and work well, along with a couple of their bras...

As a company, I hate them. First of all, their products are overpriced. Period. Secondly, their shipping is the LITERAL WORST. At this point, I only order anything from fabletics unless it's on super sale or I absolutely can't have it because their shipping is so awful. It takes FOREVER to receive anything from them, and they literally don't care. On top of that, their taxes are SO HIGH. I will literally order from Alo Yoga where things are more expensive, I will spend twice the amount there that I did at Fabletics, and the taxes are LESS at Alo! They charge taxes and tariffs for overseas production (which other companies don't do) and it's ridiculous. Again, this is another reason that I purposely try to avoid fabletics. On top of that, a lost of times, you will receive dirty or used merchandise, which is disgusting. Their support staff never knows what's going on, and now that they just redid their website, you can't even leave reviews anymore! Altogether, it's just a crappy company.

Date of experience: June 5, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Gretchen,

Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our prices and shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Texas
1 review
4 helpful votes
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I was excited to use this product (always in the search for a good pair of workout leggings), but when I returned a defective pair of leggings (knees ripped third time being worn) I was a replacement but I never received them. I was extremely patient, I waited 30 days for them to arrive. When I finally called to investigate I was told the pair I ordered to replace the original pair was no longer offered. I was never notified of this, instead I just sat around waiting and had to call in to find out they weren't shipped, even though an email was sent saying they had been shipped and would arrive within 10 business days. Talking to the agent I wasn't even offered a new pair or a refund. Horrible customer service, especially from a company that wants you to remain loyal and pay a monthly membership fee. Being a member I would expect much better customer service. Poor product, horrendous customer service, I would absolutely never recommend this product/company to anyone looking for sportswear and will never be a consumer again.

Date of experience: May 3, 2019
Ivy T. Fabletics Rep
over a year old

Hello Makenzie,

Your feedback regarding the service you received at Fabletics is very important to us. We want members to enjoy shopping here. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Texas
1 review
0 helpful votes
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Love the scrubs!
August 12, 2024

Fun and different colors. Great quality and good fit.

Date of experience: August 2, 2024
Colorado
1 review
0 helpful votes
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Service Snakes
May 1, 2021

I would not recommend purchasing anything from this company. I needed to exchange sizes because I ordered my normal size, but of the seven items, I purchased two appeared to be able to fit my daughter, two were too big and three were just right. I called to get them exchanged. I did not use any of the subscription credit on this purchase. I was told that I wasn't able to exchange. I called the same day the clothing arrived at my house. I was on the phone for 1 1/2 hours. I am the most patience and calm person. It takes a lot to get me rattled. I requested to speak to a manager six times. Every time I was put on hold for 3 to 4 minutes and the representative would come back and tell me over and over that there was nothing else the manager would do for me. They could only give me a partial credit on my account after it arrives and if it never arrives, then I will get nothing even if I mailed it and had proof. I really just wanted to exchange the merchandise for a different size, but that wasn't apparently an option. By the time, I finally spoke with a manager I was worn out and frustrated. I decided to donate the merchandise and just cancel my subscription. The quality is something you can't find locally. I would highly suggest that you order from $#*!s, Academy, Nike or a reputable company that will value and respect you as a customer. #notmycompany #valuecustomers

Date of experience: May 1, 2021
Cole N. Fabletics Rep
over a year old

Hello Heather,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products and services. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Dean

California
1 review
0 helpful votes
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Rip off
June 12, 2024

Some clothes were great, some were made very cheaply, and the prices are too high to be considered "discounted." The whole idea of VIP is a scam.

Date of experience: June 2, 2024
Texas
1 review
4 helpful votes
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Steal your money
July 26, 2020

When you cancel they keep your credit which was $55 and dont even let you use it later. Bad practice

Date of experience: June 26, 2020
Nelle P. Fabletics Rep
over a year old

Hello Lisa,

Thank you for writing a review regarding our member credit. We would like to assist you further. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Sincerely,
Nelle

Delaware
1 review
0 helpful votes
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Motion 365
August 11, 2024

Comfortable and looks good. I have big legs and cellulite. I want to keep everything tight.

Date of experience: August 1, 2024
California
1 review
0 helpful votes
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I've been a member of Fabletics since 2016. I'm finally canceling my membership now in 2023 and I couldn't be happier to be done with them. The clothes are ok quality, not worth the price tag. It's nice when your member credits build-up, but they do expire. You pay $59.95 a month for a credit. Often when you redeem your credits later, you're buying an item that's $40 by using your $59.95 credit. They're smart with marketing and calling it a member credit so you forget that you paid $59.95 for that credit. Again, the credits expire when you don't use them. I have had too many credits expire and got tired of wasting too much money and everything selling out too quickly. The quality and fit of the items is hit or miss. Some are good and some are ill-fitting/cheap. Celebrity collaborations have been lackluster lately. I'm glad to cancel and be done with them and put my money toward a better quality athletic company. I just placed my last order and used all my credits, then canceled the membership and had a celebration. Now they canceled my order the next day because my address changed from previous. So in the mean time, they can't hold my order items for me. So they're likely going to sell out while they process my address, which takes 48hrs. Then without any notification, the onus is on me to call them after the 48 hrs to reinstate my order, even though it's their own internal issue. OVER this company and over them having my hard earned $$. Won't be getting another dime from me! Gladly will take my business elsewhere!

Date of experience: July 18, 2023
Lia B. Fabletics Rep
over a year old

Hello Mary,

We regretfully note that we received your feedback regarding the VIP membership. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Georgia
1 review
0 helpful votes
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One of the best
August 11, 2024

...places to get great gear. Good quality at a good price.

Date of experience: August 1, 2024
Virginia
1 review
0 helpful votes
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Last order
August 11, 2024

I love the items I received, so comfortable. Great quality

Date of experience: August 1, 2024
Georgia
1 review
0 helpful votes
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The best scrubs that I purchased
August 11, 2024

I love all the scrubs that I purchased, and I plan to order more.

Date of experience: August 1, 2024
New York
1 review
0 helpful votes
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Comfy
August 11, 2024

Love the color the fit. The material is amazing as well. Love it will be purchasing more

Date of experience: August 1, 2024
Massachusetts
1 review
0 helpful votes
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I didn't live the products
June 15, 2024

Everything fit poorly and seemed low quality, not bad enough to return anything, but bad enough I don't want to reorder or even wear the stuff

Date of experience: June 5, 2024
Maryland
1 review
0 helpful votes
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5 Stars
August 11, 2024

I Really like the quality of the fabric and the style as well.

Date of experience: August 1, 2024
Utah
1 review
0 helpful votes
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Quality product
May 18, 2024

The material, fabric, and fit are so good. I purchased three pair from your store prior to purchasing 12 pair online. I was that pleased.

Date of experience: May 8, 2024
Michigan
1 review
0 helpful votes
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Great product
August 11, 2024

As always, the quality is the best. Plenty of size options as well!

Date of experience: August 1, 2024
California
1 review
0 helpful votes
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It used to be better
October 1, 2022

I was a Fabletics subscriber when they first started and I decided to try again however I didn't think the quantity of the merchandise or the selection was as good as it used to be.

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jennifer,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about product availability. Our Member Services Team will reach out to you right away.

Best,
Allison

California
1 review
5 helpful votes
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Very low quality work-out/yoga clothing (or lounge wear) at inflated prices. Even with the "discounts" they offer, you will over pay. If you have questions or concerns with membership or products you will likely struggle then end up unsuccessful in attempts to resolve issues, because their staff is not knowledgable nor empowered to assist. I have had multiple orders after a couple months of "VIP" membership. The "Andrea Shrug" and "Adventura Tank" fabrics began to pill after the first wear. It is clear that if you wash the long shrug it will not last very long, so I have it dry-cleaned... And all other clothing is such low quality I do not expect to have it more than a few months. Some of the selections are cute and stylish, the the best stuff in typical sizes is always "sold-out". In my opinion shopping should be fun, relaxing, and you should be able to feel confident in paying a fair price for quality merchandise. You should not need to check and double/triple check if you are overpaying or if you have utilized available discounts properly. I appreciate reputable companies and clearly based on my experience and the overwhelming amount of similar reviews, Fabletics does not measure up. I am not impressed by Fabletics, merchandise or the company itself. I am canceling my membership immediately and taking my money elsewhere where I can feel good and enjoy my purchases.

Date of experience: April 2, 2015
District of Columbia
1 review
0 helpful votes
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Was VIP member of Fabletics
March 1, 2023

I had been a customer of Fabletics for a few years and was a VIP member. For the record, I have never had a problem with the product. I have always loved the fit and feel of the pants that I have ordered. My problem was with their policies.

When I first joined, I allowed Fabletics to charge me the monthly fee one month because I did plan to buy some attire. Christmas came and I decided to take advantage of the sales using my member points. I was told at that time that I could not use my member points for sale items. How crazy is that? I paid for them and I should have been able to use them however I wanted. This policy has since changed and you can now use the points on sale items.

The straw was recently when I saw that you could skip 3 months at a time and not just one. I chose to skip 3 months. To my surprise, the very next month I was charged almost $60! WHAT!? I was too angry to handle this the right way (contacting them for a refund before canceling). I used that $60 to buy something and I canceled my membership then and there.

I won't be back.

Date of experience: March 1, 2023
Zeth B. Fabletics Rep
over a year old

Hello Blf,

Thank you for taking the time to leave a review. Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth