FableticsReviews 13,329
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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In my experience sizing isn't consistent. Sometimes when I order a small it fits perfectly other times it's too big or too small. This goes for both leggings & sports bras.
I don't like how they charge $50 a month for a member credit, but then constantly run sales where the items are valued way lower, but still say it will cost 1 member credit to buy. The adjustments don't match and the consumer ends up losing money on that deal.
Hello Kerry,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.
Best,
Renz
Signed up for the "VIP" and now can't cancel it. Expensive! Clothes don't fit true to size and the quality is terrible! Spent a lot of money for this I can't wear and can't get them to stop taking my money.
Hello Gail,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
The regular prices are outrageous and then they want you to be a VIP and pay a huge monthly fee. The quality of the product is not as nice as in the ads. The fit is not right. I will not be purchasing again.
Hello Brad,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Always have had a pleasant with my Fabletics purchases. Being a VIP member is wonderful. I am able to obtain many of the items i like!
Hello Juanita,
We are glad you are enjoying our products and the VIP membership! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I received a 2 for $24 promo, used it on a few items & learned after the purchase it was only $24 for the first 2 items.
If thats the case, it should have been made more obvious.
I spent more than I wanted to.
Hello Joseph,
Thank you for taking the time to let us know your thoughts about our VIP-intro offer. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Quality of the products is great. I've been wearing for years and loving and I got a few pieces for my husband who is now hooked as well! Quality and durability are just as good as super high priced brands.
Hello Emily,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
They have many styles that look cool but items are poor quality and over-priced. Everything falls apart very quickly.
Additionally, they frequently run out of the most common sizes in anything that's desirable, so it's difficult to actually find something you want.
Finally, the VIP points are an absolute joke. They cost $50/month but then they don't have anything worth $50 you can redeem. It's a complete scam. They also leave you in a spot where you can't cancel without cashing in all the points you purchased first.
Hello Frank,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello Ivo,
We’re so glad to know you love the items! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Hello Amanda,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!
Best regards,
Chad
I'm very happy with the products I've purchased: great quality, great fit. The delivery time and communication around delivery was below average. Also, the communication about how the VIP program works is too sticky. Sale prices have been very good. The performance of the company, in my experience, has not been as good the product, but above average. Overall though, I wear the clothes, not the company. So four stars out of five.
Hello Richard,
We appreciate the feedback you shared regarding our VIP program. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I had an issue with one of the items I received from a recent order. I contacted CS via messenger. I received a quick response and had my problem solved with no issues!
Hello Milena,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Sizes need to be expanded or explained better. If you regularly wear an XL, you will need a Fabletics XXL
Hello Darryl,
Thank you for writing a review! We value your feedback on the sizing of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I had to exchange a puffer coat for a smaller size. I waited a while for the new cost to arrive. In the meantime, I threw my old coat out because it was raggedy and zipper was broken. I contacted Fabletics and they told me that my order had been cancelled because the coat I wanted was out of stock. I find this happens a lot. Stock is unavailable or my size is not available by the time I get the email. I need a coat now and I have to go out and get one somewhere else. So much for being a VIP
Hello Rose,
Thank you for your feedback. Our Member Services Team will contact you right away to address your exchange concern.
Best,
Renz
I got charged almost $60 for the VIP credit, and then all the packs dropped in price to less than $40, but still cost 1 member credit. On top of that, I still had to pay for shipping even though my member credit cost more than $50, which is their free shipping cut off. Total scam
Hello Ben,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I was in during black Friday and leggings were on sale for new members only. Make the sale for all members, I pay my money also.
Hello Christy,
Thank you for your feedback. Our Member Services Team will contact you right away to address your promotion concern.
Best,
Renz
I love Fabletics. I have several pairs of leggings and sports bars that I wear every day to workout in and I'm still using the first pair I bought 2-3 years ago. So, the quality is great along with all the different options of colors and patterns.
Hello Jayme,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love the terry joggers so much that for Christmas, I bought all of my female relatives and friends a pair. They are so soft and comfortable.
Hello Frieda,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Hello Sara,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
They charged me an additional month after I already cancelled.
Hello Isaac,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Courtney,
Thank you for writing a review! We value your feedback on the sizing of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz