FableticsReviews 13,329
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love fabletics! They fit me great, they hold up wash after wash and you can't beat the price and deals they have!
Just don't have product and quality that I'm looking for. I've been a loyal lululemon wearer for a long time and it fits better. Lasts longer. More selection. Even though it's more expensive
Hello Cheri,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello Derek,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I love Fabletics however it is a little frustrating that most sets include a sports bra. I had a double mastectomy this year and when buying my new clothes to return to the gym it was a little disheartening to find few outfits that I could actually wear. I ended up buying separate pieces and then 2 outfits that I could keep one part and gift the other. I will still continue to buy your products because the quality it fantastic and I can always find something to help me feel strong and feminine.
Hello Robin,
We appreciate the feedback you shared regarding the options we have online. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Why would I pay $49.95 a month and find a shirt on the site for example. Say the shirt is $22. Why would I want to use a $49.95 member credit on $22? This is so stupid and I cannot wait to cancel. I bought a matching sweat suit recently and the quality is terrible. It looks like a wal mart $5 Haynes suit.
Hello Kimberly,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I got a pair of shorts that ripped but the website won't let me return them
Hello Albert,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have found customer service to not be accessible if there is a question regarding my account or an order.
Hello Christine,
Thank you for your review. Our Member Services Team will contact you right away to address your concern.
Best,
Renz
Have quite the collection going of Fabletics in my active and coaching lifestyle. They perform look and feel better than the best at half the price!
Hello Chris,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!
Best,
Lia
There is a specific leggin that I absolutely love, but it is rarely available in my size. That is super frustrating.
Hello Kara,
We are glad you are enjoying our products! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I've wanted clothes multiple times and ended up not buying anything mainly because I get so frustrated with the app crashing, slow load times, and hard to use interface
Hello Becca,
Thank you for writing a review! Your feedback about our mobile app is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
All the clothes from Fabletics fit true to size and are always comfortable!
Hello Diana,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
Leggings are amazing. They are super flattering. There is always a new selection of styles and fun colors and prints to choose from. Bras are pretty but difficult find my perfect size.
Hello Amber,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
First the customer service was absolutely horrific. There was an extended delay in delivery resulting in multiple phone calls. When finally received the sizes were so "off" from reality the products were regifted. Next you then signed me up for some sort of reorder program. How dare you! I was charged this erroneous fee immediately after ordering and far in advance of receiving my package. This is a scam that I will have no part in. A shameful disorganized company. One and done!
Hello Pam,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
Hello JoAnn,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I just do not understand why I am being charges $54 per month and when checking what I can buy for him. I have no points and missed many sales.
Hello Nathan,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.
Best,
Renz
It's a fine experience.
Pros: Easy access to mostly attractive workout gear. Decent pricing with the member credit. Kinda fun to pick items. Easy enough to cancel. Returns are easy and fair.
Cons: Super expensive for the quality without credit, so if you want more than one item that month, you're overpaying. Quality is meh. Selection is just ok. Material on leggings is overly restrictive given softer materials available today. Automatic monthly charge is kinda stressful.
Hello Kerri,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.
Best,
Renz
Decent products, but bad marketing strategies automatically signing people up for VIP access of a whopping $54+. Not cool!
Hello Joseph,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
As a monthly member I find the products are Over priced. Often sizes are not available.
Hello Sarah,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I like a lot the material, but the pant keep going down, I got two different sizes, but both do the same.
Hello Eliane,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I always have a great experience with Fabletics. I always get compliments on my purchases. My nail tech actually signed up yesterday after seeing the outfit I had on.
Hello Keycha,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kathryn,
Thank you so much for loving our brand! We are glad you are enjoying our promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth