FableticsReviews 13,329
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Product
Customer Service
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Most of my packages have been lost and every time I reach out to customer service I get different responses on what to do. Any requests that get sent to a "manager" never get followed up on. I'm done with Fabletics.
I really like Fabletics, the quality, the styling but the monthly auto thing is terrible. I always miss the email to skip, then by an off chance I do catch it, I click the link and can't find the skip because I'm on my phone and it's all jumbled. It's just not sustainable for busy people who have little time to go searching on how to skip.
Hello Roni,
We appreciate the feedback you shared regarding our skipping option. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Even as a VIP member was just hard to ever use my credits for something I actually wanted. It was always out of stock. I'm not trying to pay monthly for something that when it comes time to use is a frustrating experience where I can't find what I want. I don't want to have to check the website every day or hunt around, that's not what I'm paying for.
Hello Jon-Luc,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Lack of stock and options, due to sales. Get in when restocks happen quick before it sells out again. Want more color options and patterns.
Hello Aaron,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Having to pay over 55$ per month for a membership is so silly. A membership at that price should be yearly.
Hello Courtenay,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Seems good on surface but not.worth the trap. I would avoid this site
Hello Ronan,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The products I received were great, the 2 for $22 shorts deal was awesome and the only reason I was interested. The $58 monthly fee is worthless. The 2 for $22 deal goes away and I only get ONE item per month worth less than the $58 you would be spending. There is no point in staying a "VIP member" being that it costs more than just purchasing items when you need them or they go on sale (which happens often).
Hello Collin,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Sent me the wrong items then wouldn't ship me my correct order until I went out of my way to take the stuff to post office. Fabletics mistakes shouldn't cost me time and gas money to run to the post office.
Hello James,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Love Fabletics so much, it's the best! Quality and styles are great.
Hello Allie,
Thank you so much for loving our brand! We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Easy to shop, delivery is quick and accurate, Great sale values and incentive Fabletics leggings last twice as long as any others
Hello Clairemarie,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I wear a size large and most shirts and shorts. None of the shorts fit because either their sizing is either intentionally too tight or just smaller than industry average. The shirts fit okay, but even there the sizing was weird and I only ended up with one shirt. Then I found out that the membership automatically bills you $60 unless you opt out between the 1st and the 5th of the month. There is no way to delay that automatically. You have to log in and remember to do this during that time period. I'm not the kind of person that has $60 to blow on clothes every month so I probably wouldn't ever sign up for something like this anyway, but having an option to delay the automatic credit that they bill you every month would be nice. Fabletics just isn't a brand that fits me so I discontinued my membership. I had to call in and go through a process to do that which I also thought was annoying. You can't just discontinue from your account.
Hello Jason,
Thank you for writing a review! We value your feedback on the sizing of our product and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I liked the leggings when I first started years ago but it seems like they are getting cheaper in quality. Also, I don't care for the whole having to skip months. I'm a very busy mom and remembering to skip can be hard.
Hello Joseph,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The manager has been great;: however when the size is not available and has to be ordered, I never receive the package. I have talked to them about this, but they pass it off.
I certainly would like to receive some help on this matter.
Thank you very much.
Dona Kippenberger
1512 N W 145th
Edmond, Oklahoma *******
*******652
Hello Dona,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Your clothes are too expensive and there's no benefit to being a member.
Hello Kim,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Great product and customer service... but everything else is unnecessartily disappointing, specifically the membership model, the inventory issues, the conflicting imarketing promotions, and website inaccuracies!
Hello Ho,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I am so upset! I had 3 membership credits banked and signed in today to use them. My account indicated I had 0 membership credits available to be redeemed. How can the is the case? After looking further, my credit EXPIRED! WHAT? EXPIRE? How does my money expire. $149 just up and gone? I called support and they confirmed that my money does in fact expire in 1 year. UNBELIEVABLE! This is stealing! They are issuing me a check that won't arrive for 4-6 WEEKS. NOT ACCEPTABLE! I cancelled my membership!
Hello Ross,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.
Best,
Renz
Quick, easy. Fast shipping, good deals, and very comfortable shorts.
Hello Campbell,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Hello David,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
The quality of their pants decreased from previous times I have purchased them
Hello Jennifer,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
My leggings were too small and it was disappointing.
Hello Angelica,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Beka,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order. Our Member Services Team will get in touch with you right away.
Best,
Renz