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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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This is a scam to get you to pay 55 bucks a month for clothing discounts that you can get without the "VIP" membership. The 20 something finance thieves running this business came up with this stupid way to create the illusion of a recurring revenue business out of a retail business and they used a very deceptive way of enrolling you in their monthly billing program. BEWARE of giving them your credit card!
Items are all top quality along with amazing customer service. Didn't give a perfect score only because items seem to be out of stock quite often and that's just frustrating.
Hello Anna,
Thank you for taking the time to leave a review. We are very sad to hear that the items you like are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
Autopay credits are the worst. Those tokens are useless and take a way value vs buying in cash. I already don't like being forced to remember to skip each month. You sell shorts, not groceries. Who needs a new pair of shorts every month?
Will cancel after the holidays and maybe Re-join again later when I need more shorts.
Hello Joe,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.
Best,
Renz
Very helpful, friendly upbeat. Great sales peeps! I always end up leaving the store with more than I planned.
Hello Charmaine,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
I've been a client of yours off and on for several years. I love your leggings. They are great! Your sports bras, though, are not really hitting the mark in terms of what I need. I've tried some of your high support and love support, and they just seem to be made for smaller breasted women. Women with big boobs can be very fit, and it would be great. If you all could develop sports bras that provide good coverage and good support. I love everything else about your products!
Hello Caterina,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I actually love Fabletics but won't buy them anymore because they develop holes very quickly. Maybe the 3rd or 4th use I discover holes in them. This has been my experience with a number of different styles of Fabletics. At first I thought it was a me problem but my sister in law is having the same issues.
Unfortunately I will not buy anymore leggings from Fabletics dues to this issue.
Hello Bobbi,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I first purchased from Fabletics in the fall of 2021. They offer great deals, discounts and a points system, which has brought me from new time buyer to VIP Elite. Their products feel great, look great and their array of colour, pattern, fit and fabric choices are a WIN for me compared to anywhere else.
I previously purchased from Old Navy, Garage and Walmart for any leggings, or activewear. The other companies emails that I receive for Bogo deals and discounts do catch my eye, but I have yet to follow through with purchasing from another company since beginning with Fabletics.
Their products really are great. I have collected more than 20 pieces in one year and I wear all of them! They offer a monthly members credit, which you can choose to skip at the beginning of each month if you don't have the funds. If you do have the funds, it is worth it! I have saved so much money for great quality products. I am the happiest customer.
Hello Brittany,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I loved their customer service. They've always been helpful and quick to response any questions I have. Their shipping is fast and the product is excellent.
Hello Gabriela,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Hello Missy,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Hello Paula,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I canceled my membership. I loved the outfits and quality however my size in small sometimes medium was NEVER available in anything I wanted that it was a waste to have the membership. Other than that I enjoyed having fabletics.
Hello Jessica,
We are glad you are enjoying our products! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Nothing that I ordered fit me (XXL) but it was all made of lovely fabrics. Maybe when I slim down…
Hello Julie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our product. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Ordered this sweat pants but can't use the pockets because it came with big holes on them
Hello Grysielle,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Great experience. I bought some leggings and they had a hole. I called and they replaced them without any doubt or questions.
Hello Aileen,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
Stock is way too low. I still cannot order online because they say my password is incorrect and I've reset it three times with the help of a representative.
Hello Jeff,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Love all their products. They are amazing in quality, colors and comfortable.
Hello Andrea,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit, styles, and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
The website was relatively easy to navigate through, but I was able to manage and get the shorts that I like to wear today
Hello Jonathan,
We are glad you are enjoying our products and the website! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I had heard many reviews on Fabletics Leggings, and held off on a buying any for many months because the reviews were not the greatest... But after ordering two pair of leggings, this will forever be the only place I order leggings from. They were Thick, Comfortable, and over all very Cute in style. Do not hesitate to buy as you will be very happy you did!
Hello Phoenix,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
I can't stop buying them! The powerhold fabric is top-notch for belly control. I am a quadriplegic so I constantly look like I am 5 months pregnant. Since I have started wearing these instead of suffering with a corset, I have felt a lot more confident going out in public. The only criticism is that I wish they had more stock/choices in full length leggings and more shirts that are NOT cropped. I would love some powerhold fabric in high rise denim like bottoms so that I can enjoy denim looks again!
Hello Jessica,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your leggings! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
The quality and fit of the clothing is excellent! The easy of ordering and the return service are exceptional.
Hello Andrew,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!
Hello Jeffrey,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz