FableticsReviews 13,329
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I LOVE the products. The distribution and delivery could improve somewhat.
Liked your stuff. But not cheap unless I become a vip for a fee? I do not by that many clothes to justify that. Just need some underwear. While I really like them, I cannot recommend your site, due to the VIP status that gets deals after paying a fee. Many other places with clothes that are good quality at a price where I do not have to pay for status. Thank you for you time!
Hello Jason,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Did not know about the "so called fine print membership ", I thought I was making a one time purchase and they end up charging me 54.00 a month, been disputing this for a few months and will continue to do so, I'm a regular customer who just wanted a pair of their clothes, unless you plan on buying a lot of clothes I would not recommend
Hello Joe,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I ordered some items from Fabletics (first time) and some items from lulu lemon for a vacation we were taking - got the lulu lemon items same week and Fabletics over 2 weeks later (after I left for vacation). Quality of Fabletics item below average.
Hello Greg,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I've enjoyed the many years that I've dealt with this company. I love the products and have only had to return one pair of pants in the many years I've been a member.
Hello Theresa,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Terrible. The email created a false illusion that there is an additional sale going on the site.
Hello Agung,
Thank you for your review. To address your concerns about the emails we sent, our Member Services Team will get in touch with you right away.
Best,
Renz
I love fabletics clothes and the amazing deals they offer. The only issues I have is how long it takes to receive your order and if you forget to skip a month they automatically charge you but you aren't allowed to get what you want you can only pick from the few options they provide you with. I almost deleted my account over this. If I forget fine charge me, but then when I go to use that credit I should be able to pick whatever I want to, it's my money and I should have that say so.
Hello Kendra,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would like to discuss further the 'Skip the Month' option and member credit usage. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Very happy with the leggings and undergarments I have purchased so far from Fabletics! I love the high waisted compression styles with the buttery soft fabric that has a tight knit and doesn't pile easily! I've received several compliments each time I've worn my different styles! I believe they will last because of their high quality. I have only machine washed and done hang dry. I do wish the price point was slightly lower but it's spot on with their competitors.
Hello Andria,
Thank you for taking the time to leave a review and your feedback about our prices is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Excellent experience and excellent products. I am very satisfied with all of the items I have ordered.
Hello Fritz,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I used to rave about your leggings. The consistency in sizing and quality seems to have diminished. I never had issues with the fit of any of the different options until recently. The stretch isn't the same. The waist seems larger. They all ride down now.
Hello Kristy,
Thank you for writing a review! We value your feedback on the sizing of our product and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Won't let me cancel and keeps charging my card. Deals are terrible and leggings are bad quality.
Hello Caroline,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello Derik,
Thank you for your review. Our Member Services Team will contact you right away to address your shipping concern.
Best,
Renz
I bought something from the site and it came and did not fit. I did an exchange and received a notice that the exchange was accepted. I didn't receive an email with return info. I checked back and the item was listed as final sale. But it was not when I bought a it. I called customer service and the agent disconnected the call. I several times and could not get an agent. I was on hold forever. I never was able to get the exchange. I even tried the chat. I still have the item and it is useless.
Hello Jackie,
Thank you for your feedback. Our Member Services Team will contact you right away to address your return concern.
Best,
Renz
Never received my order. Was contacted with customer service 3 times. First 2 times i was promised a refund to payment method but had to wait for two weeks to see if the package still gets delivered (which is understandable). But after waiting the mentioned period, i was told that they never offer a refund only store credit and/or replacement. I just waited 2 weeks for nothing and lost my time where i could have just gotten something else from a reliable company than this one! Never again ordering anything from them. Opened a dispute with my CC.
Hello Gunay,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have had a membership with fabletics for years. I love the products as well as the quality I have received! The customer service is wonderful and they are always quick to respond.
Hello Jennifer,
We are glad you are enjoying our products and the VIP membership! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Please delete my subscription. I felt like I was tricked into subscribing with the really good pants deal and you're making it impossible to cancel. You've completely trapped me. Please delete my subscription.
Hello David,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I never have a negative review, I receive all my items on time, no malfunctions, in the stores the employees are amazing
Hello Kiana,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I skipped last month and was still charged and more this review isn't going thru
Hello Raquel,
Thank you for writing a review! We value your feedback on the charge and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello John,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Nice clothes with reasonable price.people are very polite. When ever I want I will cancel vip member.
Hello Jasuda,
We appreciate your positive comments about our Member Services Team. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
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Hello Karen,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary