FableticsReviews 13,329
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I tried for the first time and did not like fit of either pair upon arrival. I called and tried to return. No one was able to help me. To this day, they are still packaged in same packaging and sealed and placed on my dresser to never be worn. I will never purchase an item again, nor will I refer anyone do so. I paid for products that I did not like, never wore, and could not return. Very disappointed.
There is not enough choices for older women who exercise. Please create a line for women 50 and older.
Hello Deborah,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I like they have different model types to see what I might look like in the clothing.
Hello ‬ Kristen,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a great experience with us in the future!
Best,
Mary
Hello Debbie,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love the clothes (workout wear and smoothing underwear) so much! As a new mom of twins these are the only clothes I feel comfortable in. Website was easy to use and I always receive my orders fast!
Hello Brittany,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Wonderful product. Easy to order. Order comes quickly. These leggings are th e most comfortable things I have ever worn.
Hello Delia,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Hello Amber,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love it! I have been getting gym clothes from here for years and I now also get comfy sweats and even jackets! The 2 for $25 sweatpants flash deals are my absolute fav at the moment!
Hello Aida,
Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at Fabletics try our best to provide the best service and unique style at an affordable price!
Best,
Mary
Hello Rita,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
I just wanted some shorts and got charged $50 for a membership twice. 2 for $24 really means 2 $#*!ing shorts with an over priced membership
Hello Ethan,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
They have the worst customer service. No one actually answers your questions or addresses your issue. It's very frustrating. I'm sick of it and then you ask to cancel and they won't. I get sent the wrong products and it takes 3 weeks to receive anything. I love their products but I hate dealing with them.
Hello Jessica,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
App constantly crashes and refreshing takes awhile. Sizing is often available until you click in to find its out of stock. Good products, nice fashion
Hello Kate,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our mobile app. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
((New update below!))
Original Message:
[I ordered a few sports bras and some leggings. If it weren't for the one time 'new member' discount i would have spent almost $400. The steep discount convinced me to follow through with the order anyway and i figured i would see if the quality was really worth the price tag.
Im telling you, i got some of the exact same things at walmart all withing the $20 range and i can not tell them apart. Also, going to my local walmart i had them the same day instead of waiting 2 weeks to recieve them in the mail.
Lastly, to get continued 'discounts' they want a *monthly* membership... the products were good quality but it just didn't seem worth the money. I canceled my membership and i am enjoying my workout gear with no issues, both fabletics *and* the walmart brand.]
Update:
They sent me the attached reply, but, honestly, i feel like it just affirms what i wrote in the review. A membership is $56/month, a 2 piece outfit is $80. So one outfit for $80 from fabletics and be at the mercy of 'shipping issues' or 2 outfits at Walmart for the same price and same quality, done right away... all im saying is it's a little over-priced. They got me once and good for them, but the continued membership (even with remembering to use the 'skip month' function *every month* until i want an $80 outfit just didn't seem worth it to me. Maybe it's worth it to you, but they sent me an email asking me for my opinion, so here it is.
Hello Allie,
We always aim to deliver products of good quality at a reasonable price. Our Member Services Team will get in touch with you right away.
Best,
Renz
I feel like everything is made for the 18 to 28 age range...and they just kinda ignore what anyone else might want. Every shirt is short or tight or low cut. Some of the leggings are actually really nice but most of the ones I have are from years ago. The newer style/fabric just aren't as great.
The way the credit system works is a SCAM! If you don't get a full outfit you are losing a TON of money to use a credit. Honestly i need to cancel this subscription but i've just been lazy. It's not really a great "program" to be apart of.
Hello Deidre,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Better deals were for new members only. The credit system sucks
Hello Andres,
Thank you for your feedback. Our Member Services Team will contact you right away to address your promotion concern.
Best,
Renz
Great experience in the store. Employees helpful and made everyone in the store comfortable
Hello Eleanor,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our staff in one of our stores. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I've been a member since 2016 and my experience has been largely positive. A few fit issues here and there, mostly with sports bras. But the quality is great - I'm still wearing some of my original pieces.
Hello Barbara,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Adore that Fablectic's fabric is thicker and not cheap. It's nice having clothes that will last and still look good. Would like to see more sales as clothes are expensive. I am satisfied with all the purchases I have made. Unsure why shipping takes so long as it used to be more timely. That is only complaint.
Hello Codi,
We value the comments you made about the deals that we have. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
District manager called me a fag & I was physically assaulted by a Assistant Manager she was promoted days after I was assaulted & HR did absolutely nothing about it & yelled at me over the phone with regional manager saying they do not care that the district manager called me a fag & terminated me right that second
Hello Johny,
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away.
Best,
Renz
Wonderful experience ordering from Fabletics: easy site navigation, fast shipping, beautiful products at affordable VIP pricing. I'm very satisfied!
Hello Kate,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kristen,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz