FableticsReviews 13,329
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Customer Service
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I love the quality of the clothing and the colors!
I have been happy with each piece of clothing I have ordered. Thank you!
I ordered two pair of shorts and they did not fit well and kept pulling down. I returned them. Then I got charged for a membership fee I never intended to subscribe to. Ended up with a "credit" and then when I cancelled the membership the credit disappeared. This company is a scam.
Hello Jory,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Love the products that came but one pair of pants was mislabelled showing one size on package but actual product inside was a much larger size so required returning and still waiting for replacement which has added months to original date ordered
Hello Terry,
Thanks for sending your review! Your feedback about your order and our return process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Never an issue. Good quality. Great customer service.
Hello Jennifer,
We are glad you are enjoying our product quality! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Low stock in most poplar items. And offers no WAITLIST for when items are back in stock. Only site that is super slow & crashes on the regular.
Hello Phyllis,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I purchased a polo that came up sewed at the button seam after only wearing a couple times. I tried to send back for replacement but was told it was past time to exchange. This shirt was literally warn twice and sue to poor quality, looks like garbage. As much as I pay to be a monthly member, I expect if I have an issue you make it right.
Hello Steven,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Everything is good but there is no information how to apply a $5 coupon which was redeemed at the rewards shop to use at checkout. There isn't even an option. It said I have only 30 or 60 days so it probably expired already. This needs to be fixed.
Hello Victor,
Thank you for sharing your experience with the coupon from your rewards points. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I am very happy with my entire Fabletics experience. Unfortunately I am also experiencing the affects of the current inflation and have to cut the extras for awhile. Keep rocking it out, I'll be back!
Hello Wendy,
We really appreciate the review. We value the comments you made regarding the website and are delighted that you are enjoying your shopping. We look forward to hearing from you in the future!
Best,
Lia
I was so disappointed that all the half zipped sweatshirts are completely sold out. My sweatshirt is too large, I wasn't able to exchange my sweatshirt. I was told to hold it a little longer
Hello Everett,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and selection. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I have enjoyed my experience with Fabletics. Good quality products, but kind of pricy for what you get.
Hello Chelah,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
The materials used now are nice, but either way too soft or way too firm.
Hello Brittany,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I called the other day because i wanted to change my paiement and could not do it on your web site. She told me that there was a problem with the computers and that everything would be ok the day after! It's been three days and i still can't change my payment card! And now i will not be able to have my order on sale if it takes too much time!
Hello Nancy,
Thank you for your feedback. Our Member Services Team will contact you right away to address your payment concern.
Best,
Renz
I have been a VIP member for 7 years! I have an amazing Fabletics wardrobe, as you can imagine. I feel amazing in every piece! From leggings to sports bras to socks and hair ties! Thank you Fabletics. Keep inspiring!
Hello Peggy,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!
Best,
Lia
They would not honor a day late request to claw back the subscription, charged me $60, and beat around every single question I had. It's like my questions didn't matter, the rep just read off her script and didn't answer anything. Horrible experience and will not be buying from here anymore which is unfortunate because I like the shorts. No way I will go through that again though.
Hello James,
Thank you for writing a review! We value your feedback on the charge and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello John,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
Ripoff site. Don't buy from Fabletics unless you want a $54 monthly fee taken from your credit card. No thanks. Crappy customer service & hard to cancel!
Hello John,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Did not realize this was for a subscription for other offers and membership fees. Very unhappy and cancelled subscription.
Hello Jason,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Cloths are great, but was next to impossible to cancel subscription. Had to jump through hoops then some just to talk to someone after getting kicked off site when going online. And got the run around on the phone till I became a $#*! and then magically everything worked
Hello Adam,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Poor fabric quality,the size is very confusing, I purchased 2 leggings one came so tight and the other one Is so lose, very uncomfortable.
Hello Catia,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Fabletics is one of the few things that is "as good as it seems." From their amazing clothes to their online site, I find myself completely satisfied.
Hello Brian,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Helen,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz