FableticsReviews 13,329
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
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Sustainability
Product
Customer Service
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I'm thankful I finally had the right deal and opportunity to purchase a couple products from my bottoms, top to hoodies for my husband and myself we are in love. Now we're waiting to see if after a couple uses and washes if the fabric will hold up and stand the test of time. I really hope so because the minor details are major points of beauty thank you to the whole Fabletics team. Please keep up the great customer service like with extending the Black Friday and Cyber Monday offers because of technical errors. Cheers from the another overjoyed GTA family.
Love browsing around the website and all the colour and clothing options!
Hello Candice,
We're glad you enjoy our unique styles! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I placed an order and sent items back for an exchange, the warehouse missed the intake of my items, when I followed up as it was taking some time - my items that were held as reserved for exchange were cancelled and I didn't get the exchange at all. No separate email outlining a refund either.
Hello Corin,
Thanks for sending your review! Your feedback about our return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I've been a fabletics member for years and while I have no complaints with the product, I find their program model need to be revamped. There is no opportunity to purchase additional credits, the best offers for their black Friday sale were limited meaning I couldn't take advantage of the opportunity to purchase items on the site even though i am at the top of their membership benefit group. I was excluded from sales! How is that a benefit? I also have not received my birthday offer and have not been able to redeem my member credit from redeeming points. There doesn't seem to be much benefit to being a member. The website says that credits can be applied towards outfits or items valued up to $100 but that is not the case in practice. The website doesn't show accurately.
Hello Lia,
Thanks for sending your review! Your feedback about our pricing/promos and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
They have the WORST customer service. I was a loyal customer from 2016 to 2022. The rewards program is a scam. I will never use this site again, I hate the company, they have a taken a loyal customer and turned them into an enemy.
Hello Ross,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about the rewards program and VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Amazing fit, great material, thick and true to size
Hello Jessie,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I really like Fabletics. Their leggings tend to fit my hips, and although they sometimes roll down at the waist, at least they hold me in better than other brands I've tried.
They also have cool styles and I like the celeb endorsements.
Hello Tammi,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide unique styles and the best quality products and services!
Best,
Mary
In short i have big thighs and the fit of the shorts any of the models i bought all feel restrictive and uncomfortable after prolonged use. The pants showed my crotch area way to much anytime I'm in a deep squat or standing. I bought large size to avoid this and had to pull my pants down just to avoid the embarrassment as I taught class.
Hello Freddy,
Thank you for writing a review regarding the items that you got. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Always satisfied with fabletics! They have always provided good service, good quality, and fast shipping. I'm never disappointed, and I'll continue to come back to them whenever I need some more athletic wear!
Hello Amanda,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in Fab;etics. Happy shopping!
Best,
Mary
I'm glad that the standard shipping is usually pretty quick. It arrives within a week or less.
Hello Chelsea,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
As described, I open up my email to see a photo of a product I like and I click" shop now". Then I rarely find what originally attracted me to click. I end up getting annoyed and stop looking
Hello Amy,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. Your feedback about our promos is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Hello Jen,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
It's taking over 10 days to get my order. There are no updates on when the package will arrive.
Hello Andrew,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have several clothes from fabletics. My favorite were the joggers from last year. I wish the made someone Women's sweatshirts a little longer. Highly recommend
Hello Julia,
Fabletics would like to thank you for patronizing our items and thank you for the opportunity to serve you. Hope to hear more from you in the future!
Best,
Mary
The gear is great quality and fits perfect every time. Delivery is always prompt and communication is excellent.
So happy with my fabletics membership.
Hello Kirsten,
We are glad you are enjoying our products and the VIP membership! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
You need to update your system so I can opt out for the month from my phone.
Hello Karen,
We value the comments you made about our user interface. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
I loved the product for a long time- but the fit changed. I do not know why but not the biggest fan anymore.
Hello Kimberly,
It is with great regret that we received your feedback regarding the fit of our items. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Love their leggings and everything else I purchase. Don't get leggings from anywhere else now
Hello Tania,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your leggings! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Items are frequently out of stock, so many of the items I have wanted are never available for purchase. I feel that some items are not true to size. I also find returns or exchanges difficult. These are the reasons I stopped shopping Fabletics. The mediums I ordered looked like they were for a pre-teen so I sent back all for larges. Now I am stuck with leggings that are too large. I didn't call back and bother running through the gamut of trying to exchange again. It's too time consuming and I don't have time to waste.
Hello Dora,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and selection. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Each piece I purchase adds variety to my workout, casual, and lounge wardrobe. I continue to be pleased with the quality of the fabric and the style. The items are true to size and sometimes add a little room for more comfort. I have never had to return or replace any of my purchases and I love the sales.
Hello Joy,
We're glad you enjoy our unique styles and promos! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nicole,
Thanks a lot for the great feedback! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary